Parallels .HDS file quarantined as containing a threat named "Generic.CorebotC"
After many months using "Bitdefender AV for Mac" it suddenly quarantined my Parallels Desktop .HDS file which effectively killed all access to Windows. All attempt to start Windows produced a message saying Windows no longer had a functional OS . I contacted Bitdefender Support and got no response despite numerous requests. I eventually used my back-up files to replace the quarantined file which I then deleted. BD Support responded days later to ask that I run Windows to produce a log file for them, they clearly had not read my email stating that Windows was non-functional.
I suspect this was probably a false positive but don't know for sure, posting here to ask if anyone else has experienced anything like this and whether or not anyone is familiar with a threat known as Generic.CorebotC.
Thanks, Les
Comments
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If you think any file is wrongly classified/ blocked as malware, kindly fill this online forum (https://www.bitdefender.com/submit/) .The forum will share the respective file/ URL directly with the malware research team and if the file/ URL is indeed falsely detected, the detection will be removed in maximum of 72 hours. If the detection stays even after 72 hours, then the sample is considered as malicious by malware researchers and detection will stay.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Kindly remove the closed bracket at the end of the url. Alternatively use this link (https://www.bitdefender.com/consumer/support/answer/40673/)
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0
