Bitdefender Antivirus Free - remote Desktop block

Hi Everyone,

I have Bitdefender Antivirus Free install on a computer running Windows 10 x64 v.1903.

When I tried to do a remote desktop connection i'm block.

Firewall rules are set to "allowed" for remote desktop.

If I disable the Antivirus my problem is solved but it's not the best solution....

In the settings menu it's very light ( no firewall rules ) because it's a free version.

Anyway, does anyone has find a workaround ?

Thank You 😉

Comments

  • FlexxFlexx ✭✭✭✭

    Hi Member

    Sorry for the inconvenience caused to you.

    Kindly make sure you are following the proper method as stated in the link : https://www.bitdefender.com/consumer/support/answer/13425/ & https://www.bitdefender.com/consumer/support/answer/13428/

    If issue persists, kindly drop an email to bitdefender support at [email protected]

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • Hi

    Similarly, Win10Pro Remote Desktop Connection recently stopped working on all my BD Free PCs (PCs with other A/V aren't affected).

    As explained by the author of this post, there is no way to configure Firewall or other rules on the free version, so the two links in the answer are not applicable.

    Is there a fix to be expected in a future BD Free update ?

    Or is the only solution either go to BD paid, or switch to another free A/V ?

    Other hints ?

  • FlexxFlexx ✭✭✭✭

    My apologies, I did not noticed the word free. Well the links supported are only valid for paid version of products.

    Additionally bitdefender free does not have a firewall feature. It is only features a basic malware scanner (signature based detction and behavior based technology) with malicious/ phishing website blocking. Also, you can only exclude file/ folder which you do not want the AV to scan.

    The only thing here is to use windows firewall with bitdefender free.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • "bitdefender free does not have a firewall feature." -> what is then the cause of the recent blocking of Remote Desktop Connections (client, not host) ?

    Is there a fix to be expected in a future BD Free update ?

    Or is the only solution either go to BD paid, or switch to another free A/V ?

    Other hints ?

  • FlexxFlexx ✭✭✭✭

    Well, I cannot be sure but it might be something to do with windows firewall itself (just an assumption)

    I would request you to kindly drop an email to bitdefender support at [email protected] briefly describing your issue. Maybe they might be able to help you in some other way.

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Regards

    Flex

  • Exclude the Remote Desktop Connection app from Bitdefender Free:

    Bitdefender -> Settings -> Exclusions -> Add Exclusion -> Add file

    Browse to %windir%\system32\mstsc.exe

    Example for unaltered Windows 10 -> "c:\windows\system32\mstsc.exe"


    You'll have to add exclusions for anything that stops working after a Bitdefender install.

  • TrojanZTrojanZ
    edited November 2020

    I have the same issue. Hopefully bitdefender can resolve this issue in future updates.

    That said, the solution posted by SuperMac worked. Add exclusion for file : c:\windows\system32\mstsc.exe

  • I've arrived to the same solution of SuperMac and I confirm that works, BUT I don't think that is a Bitdefender issue, because I've had this conflict only recently (December 2020), while I'm using RDP massively from March with the same configuration.

    Instead I suppose that is caused (as usual...) by an update WIN10 patch.

    WIN10 PRO (with configured delayed updates) & Bitdefender Free

  • Thank you, excluding mstsc.exe solved my problem too.

  • FlexxFlexx ✭✭✭✭

    Kindly refrain from posting spam comments or your account will be ban. In extreme cases your IP will be blocked from creating new accounts on bitdefender forum. The forum is not meant to promote your website.

    @Alex D.@AndyB

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • I have had the same problem. I have multiple computers with Windows 10 Pro 64bit with Bitdefender free, but it seems to me that the issue occurs only on computers with Czech version of the Windows. On EN version of windows the RDP works normally. When I disable the Bitdefender than RDP works, when not than the connection starts, but later is blocked (RDP even asks for authentication to remote computer and shows the issue with certificate).

    SuperMac solution works fine for me - I did copied the c:\windows\system32\mstsc.exe, pasted it to exclusions and it was OK.

  • edited April 17

    Note that I have BitDefender Free running on both the Host and Remote computer. I only need to disable protection on the Remote computer, which is running an English copy of Windows 7 Enterprise.

  • Hi It for sure is bitdefende free that is messing up https en rdp connections on my system. After accepting the self signed https my webserver just goes on to the default site and not the virtual host I want to visit. Disable bitdefender and it works again like it used to work the last 16 years. Also when I tried RDP to my windows vm to check if that one would also show the wrong site I could not connect! Canont logon or something strange error. But before that I got a ceritificate warning. This rdp certificate was issues by "bitdefender"! so I am not makeing this up. Pretty nasty anti virus if it hijacks my tpc sessions and all kind of stuff fails in strange ways. To bad because it seems pretty lightweight and did nto see a pop up yet. . But this I cannot use and it has to go. :(
  • The same issue here. Its a pity.... Uninstalling.

  • mstsc exclusion allowed remote access for Plex. Thank you!

  • I have been using the exclusion of c:\windows\system32\mstsc.exe to successfully use a remote desktop for some months. Today it stopped working again. I notice an update of Bitdefender was installed today.

    If anyone else gets this, the solution was to remove the exclusion then add it back again.

  • Thanks @StephenSlater, removing and re-adding the exclusion fixed it for me.
  • I had a problem with the free version as well on a family member's computer. It does seem to have a firewall you just have no way of configuring it. It also sometimes block perfectly harmless programs on your computer and you have no way of making it ignore what they falsely assume is a threat.

    But do yourselves a favour. On my computers and my immediate family's we HAD paid. DON'T. Their support is a joke. Basically their idea of fixing the problem of PAID BD not updating is to send you an uninstaller and tell you to reinstall it. Except it won't install any more than it would update. Now out of even an outdated protection. Then their solution is that you can go buy a new computer if you want to use it. The program that you PAID FOR.

    I will NEVER be paying for it again, and I'd advise everyone to keep clear of them. Use the free if it works for you (personally I think their free version is more trouble than it's worth) or find another antivirus provider but NEVER give them a penny!
  • Mike_BDMike_BD admin
    edited September 28
    Hi @Viktoria, Free Version has it's limitations vs the paid ones, as expected. Funny enough, on my personal computer I'm using Bitdefender Free for some years now (on Windows 7 Ultimate) and I've never encountered the problems issued here, not even recently, when I have installed AnyDesktop (so I can check the activities of my 10yo son).

    For the paid versions, I understand you have contacted our support and they came up with a resolution you're not happy with. Can you please send me by private message the ticket number, so that I can follow up with my colleagues?

    cheers,
    Mike
  • FlexxFlexx ✭✭✭✭
    > @Viktoria said:
    > I had a problem with the free version as well on a family member's computer. It does seem to have a firewall you just have no way of configuring it. It also sometimes block perfectly harmless programs on your computer and you have no way of making it ignore what they falsely assume is a threat.
    >
    > But do yourselves a favour. On my computers and my immediate family's we HAD paid. DON'T. Their support is a joke. Basically their idea of fixing the problem of PAID BD not updating is to send you an uninstaller and tell you to reinstall it. Except it won't install any more than it would update. Now out of even an outdated protection. Then their solution is that you can go buy a new computer if you want to use it. The program that you PAID FOR.
    >
    > I will NEVER be paying for it again, and I'd advise everyone to keep clear of them. Use the free if it works for you (personally I think their free version is more trouble than it's worth) or find another antivirus provider but NEVER give them a penny!
    >
    >

    Hi There,

    As @Mike_BD sais, kindly privately message him the ticket number so that he can check on that.

    Secondly, most of the av vendors which provide free antivirus do not provide firewall with it. Firewall is basically part of premium version of most of the av product.

    Now, if you want that bitdefender free should not detect any application, you can set it to exclusion. Additionally if you feel that bitdefender is wrongly classifying an application as malicious, you are always free to share the respective file with malware research team via submitting this online forum (https://www.bitdefender.com/consumer/support/answer/40673)

    If the file is not malicious, detection will be removed in maximum of 72 hours.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)
  • It's funny how they run and pretend they will go fix the issue publicly.
    Ticket number is sent but I lost all faith in Bitdefender. Once the subscription runs out me and my family are gone from BD. NEVER giving them another penny.
  • > @Flexx said:
    > > @Viktoria said:
    > > I had a problem with the free version as well on a family member's computer. It does seem to have a firewall you just have no way of configuring it. It also sometimes block perfectly harmless programs on your computer and you have no way of making it ignore what they falsely assume is a threat.
    > >
    > > But do yourselves a favour. On my computers and my immediate family's we HAD paid. DON'T. Their support is a joke. Basically their idea of fixing the problem of PAID BD not updating is to send you an uninstaller and tell you to reinstall it. Except it won't install any more than it would update. Now out of even an outdated protection. Then their solution is that you can go buy a new computer if you want to use it. The program that you PAID FOR.
    > >
    > > I will NEVER be paying for it again, and I'd advise everyone to keep clear of them. Use the free if it works for you (personally I think their free version is more trouble than it's worth) or find another antivirus provider but NEVER give them a penny!
    > >
    > >
    >
    > Hi There,
    >
    > As @Mike_BD sais, kindly privately message him the ticket number so that he can check on that.
    >
    > Secondly, most of the av vendors which provide free antivirus do not provide firewall with it. Firewall is basically part of premium version of most of the av product.
    >
    > Now, if you want that bitdefender free should not detect any application, you can set it to exclusion. Additionally if you feel that bitdefender is wrongly classifying an application as malicious, you are always free to share the respective file with malware research team via submitting this online forum (https://www.bitdefender.com/consumer/support/answer/40673)
    >
    > If the file is not malicious, detection will be removed in maximum of 72 hours.
    >
    > Regards
    >
    > Flex
    >
    > (Bitdefender beta tester 2019/ 2020)

    My main issue here is NOT the limitations of the free version. That's their prerogative. What I have a problem with is the disgusting and useless customer service 'provided' to PAYING customers.
  • Update: surprise, surprise problem NOT solved.
    BD's stance is to tell customers to go buy another computer to use the program they PAID for.

    DON'T pay for BD. There are so many other options out there with a hundred times better customer service.

    You would be better off even with some of the free ones than... THIS....

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