Safepay won't open Amex online banking

Gregck
Gregck
in Other bitdefender products and services

Over the last 3 weeks I haven't been able to open the Amex online banking site in Safepay. I get a message " We can't access your account". It was working fine prior to that and still opens in Firefox. Anyone else have this issue?

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  • Alex_A
    Alex_A ✭✭✭

    I have a different bank, and the problem with Safepay also exists. I use OpenVPN or Bitdefender VPN, open an online bank in Safepay, more than four minutes, or it just doesn't open. If I just use a browser and any VPN, online bank works without problems.

  • Mike_BD
    Mike_BD admin

    Hello @Gregck ,

    The error is generated by the bank's server, and all the details we have are the same that are shown on the error page. In order to further investigate this we ideally require you to contact the bank and ask them what issue they are detecting on their end (the more technical the better) and then let us know. This applies to AMEX only, what @Alex_A tells here, most likely is an unrelated issue.

    I'm kindly asking to contact our tech support team by visiting https://www.bitdefender.com/consumer/support/ , most likely some logs will be required.

    Cheers,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

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