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Web portal page is blank

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stephen_keating
stephen_keating
edited January 2022 in Enterprise Security

Hello

When I tray to access the web portal page for our BitDefender VM (which we use to distribute the BitDefender application), all I get is a white blank page, with nothing on it. I have rebooted the VM, but still only get a white page. It shows the Bitdefender Gravity Zone logo on the tab at the top, but that is all. Any ideas what I need do to fix this?

Thanks

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  • Alexandru_BD
    Alexandru_BD admin
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    Hello @stephen_keating

    Based on your description of the situation encountered, I would recommend contacting the Enterprise Support Teams, as more information might be required to troubleshoot this. Currently, we do not have a dedicated area for Business Solutions in the Community.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/business/support/?lang=en

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • leo1
    leo1
    Options

    just clear all data and then open again

  • stephen_keating
    stephen_keating
    Options

    By clear all data, what do you mean?

    Thanks

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