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How to fix install error from Windows Server 2008 Standard?
We are using the trial license to try BitDefender. We use the console to define some policies and generate a package to download.
The following is our OS information (using VM):
Windows Server 2008 R 2 Standard (Service Pack 1)
Processor: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz 3.10GHz
RAM: 4.00GB
System type: 64-bit Operating Syatem
When we want to install Bitdefender and use it, we got some problems.
1: We can see the normal screen.
2: At the end time, BitDefender shows this screen about the error information and appears for twice (I pressed "OK" already).
3: BitDefender shows Installation failed, then it auto closes the window.
4: When we reboot the VM, it shows the Uninstall Screen.
5: We found that the BitDefender was installed, but it cannot be shown in our console (Network):
6: We found that we cannot sync the Windows Server 2008, and it cannot sync with our policy.
7: When we check the Server Manager, we found some problems.
8: The following is our detailed log data:
Log Name: System
Source: Service Control Manager
Date: 28/6/2022 12:30:53
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-4MO10GM085J
Description:
The Bitdefender Endpoint Redline Service service terminated unexpectedly. It has done this 1 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-06-28T04:30:53.953125000Z" />
<EventRecordID>5905</EventRecordID>
<Correlation />
<Execution ProcessID="452" ThreadID="524" />
<Channel>System</Channel>
<Computer>WIN-4MO10GM085J</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bitdefender Endpoint Redline Service</Data>
<Data Name="param2">1</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 28/6/2022 12:30:57
Event ID: 7006
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-4MO10GM085J
Description:
The ScRegSetValueExW call failed for DeleteFlag with the following error:
Access is denied.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7006</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-06-28T04:30:57.031250000Z" />
<EventRecordID>5907</EventRecordID>
<Correlation />
<Execution ProcessID="452" ThreadID="1116" />
<Channel>System</Channel>
<Computer>WIN-4MO10GM085J</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">ScRegSetValueExW</Data>
<Data Name="param2">DeleteFlag</Data>
<Data Name="param3">%%5</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 28/6/2022 12:31:00
Event ID: 7006
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-4MO10GM085J
Description:
The ScRegSetValueExW call failed for DeleteFlag with the following error:
Access is denied.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7006</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-06-28T04:31:00.078125000Z" />
<EventRecordID>5908</EventRecordID>
<Correlation />
<Execution ProcessID="452" ThreadID="524" />
<Channel>System</Channel>
<Computer>WIN-4MO10GM085J</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">ScRegSetValueExW</Data>
<Data Name="param2">DeleteFlag</Data>
<Data Name="param3">%%5</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 28/6/2022 12:31:00
Event ID: 7006
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-4MO10GM085J
Description:
The ScRegSetValueExW call failed for DeleteFlag with the following error:
Access is denied.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7006</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-06-28T04:31:00.093750000Z" />
<EventRecordID>5909</EventRecordID>
<Correlation />
<Execution ProcessID="452" ThreadID="524" />
<Channel>System</Channel>
<Computer>WIN-4MO10GM085J</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">ScRegSetValueExW</Data>
<Data Name="param2">DeleteFlag</Data>
<Data Name="param3">%%5</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 28/6/2022 12:31:00
Event ID: 7006
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-4MO10GM085J
Description:
The ScRegSetValueExW call failed for DeleteFlag with the following error:
Access is denied.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7006</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2022-06-28T04:31:00.125000000Z" />
<EventRecordID>5910</EventRecordID>
<Correlation />
<Execution ProcessID="452" ThreadID="1116" />
<Channel>System</Channel>
<Computer>WIN-4MO10GM085J</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">ScRegSetValueExW</Data>
<Data Name="param2">DeleteFlag</Data>
<Data Name="param3">%%5</Data>
</EventData>
</Event>
Can anyone help us? Thanks☺️
Answers
-
Hello.
Since you need help with business product, @Alex_Dr could take a look here and help you.
Also, you can always contact the Bitdefender business support:
https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Regards.
1 -
Thank you very much.
We sincerely hope that they can help us to solve our problems.
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