McAfee trojan issue

jct3531 · August 2022

After some windows updates last week my laptop started up so I ran a full scan which said I was safe. A few days later I started getting that old "McAfee trojan" popup nonsense. I'm a home IT tech and I started seeing a resurgence of that old virus lately. I thought it might be Chrome so I reinstalled it, but the popups returned. I uninstalled Bitdefender and let Windows defender handle things and it's fine now. It is an HP Omen 17-cb003 laptop. I have Bitdefender installed on my other computers and phone. My primary PC is an HP Omen 30L desktop and I am worried about keeping Bitdefender running on it if there is something unique to the Omen brand (unlikely) or if there is something new that is getting through the firewall. I can send you the laptops logs if that will help.

Flexx · August 2022

https://community.bitdefender.com/en/discussion/92975/mcafee-trojan-issue

Check if below steps helps you in any way.

1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome (https://support.google.com/chrome/answer/3296214?hl=en)

Mozilla Firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings)

Microsoft Edge (https://malwaretips.com/blogs/reset-microsoft-edge/)

Opera (https://browsersolution.com/reset-opera-browser)

Vivaldi (https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/)

Brave (https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-)

5) Check on the resolution provided by McAfee themselves

https://www.mcafee.com/blogs/other-blogs/mcafee-labs/how-to-stop-the-popups/

https://www.mcafee.com/support/?articleId=TS102999&page=shell&shell=article-view

Regards

Gjoksi · August 2022

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue, so do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

You could also perform a scan with these FREE malware removal tools:

Kaspersky Virus Removal Tool 2020

https://www.kaspersky.com/downloads/free-virus-removal-tool

ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

F-Secure Online Scanner

https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe

Malwarebytes AdwCleaner

https://adwcleaner.malwarebytes.com/adwcleaner?channel=release

Regards.