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DazzleSpy Not Being Detected by Bitwarden??
Hi! I'm new here, so please forgive me for anything I do/say that's not following protocol on this website 😊. Adware X-Out detected a supposed virus named DazzleSpy, but Bitdefender did not. I will include information about it below. Has anyone else had this experience, or is anyone familiar with this virus/adware/malware? Thank you for any help you can give me 😃!
https://www.pcrisk.com/removal-guides/22893-dazzlespy-malware-mac
Answers
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Hello.
First, take screenshot(s) of the issue,
create a log file on your MacOS device using BDProfiler, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1863/
and
create a log file on your MacOS device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/11198/
Next, contact Bitdefender Consumer Support by e-mail (select Prevention & Threat Removal -> Mac -> Threat Removal, scroll down, click on "Contact Support" and click on "Send us an email!"):
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
You could also share this VirusTotal file detection information with the Support team:
MD5 9dc9d317a9b63599bbc1ceba6437226e
SHA-1 ee0678e58868ebd6603cc2e06a134680d2012c1b
SHA-256 f9ad42a9bd9ade188e997845cae1b0587bf496a35c3bffacd20fefe07860a348
Regards.
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Thank you so much! However, I am running a Mac, and when I try to run at least the BDsysLog, I'm told it won't run on a Mac.
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The samples are detected by bitdefender.
https://www.virustotal.com/gui/file/f9ad42a9bd9ade188e997845cae1b0587bf496a35c3bffacd20fefe07860a348
https://www.virustotal.com/gui/file/7965c61a4581f4b2f199595a6b3f0a416fe49bd8eaac0538e37e050d893f9e3c
https://www.virustotal.com/gui/file/bbbfe62cf15006014e356885fbc7447e3fd37c3743e0522b1f8320ad5c3791c9
https://www.virustotal.com/gui/file/f9ad42a9bd9ade188e997845cae1b0587bf496a35c3bffacd20fefe07860a348
Kindly share the virustotal link of undetected sample if you have.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I'm sorry, but I don't know how I'm supposed to do what you asked. How do I "share the virustotal link of undetected sample"? The examples you gave me through the links show that Bitdefender recognizes DazzleSpy as malicious, so why did my Bitdefender subscription fail to detect it? I found it on my computer when I ran Adware X-Out. What popped-up on my computer after Adware X-Out ran was the following:
Threat: OSX/DazzleSpy/VAR [a bunch of space] .local
My question is: why did Bitdefender not catch this?
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You need to understand not every antimalware product can detect each and every bit of malware even if they belong to same family. If you have the sample, go to virustotal.com and upload the sample there and share the url here after the scanning is done.
Due to some tight schedule I am not available on forum on regular basis, so @Gjoksi or @Alexandru_BD can help you with further support if you need any.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Dead my laptop
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Hello again.
You should ask for help from an IT professional. It is impossible to solve your issue here in the Community.
Regards.
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