Network Failure

Hello @djsandman13 and welcome to the Community!

Remnants from other oss I'd say is most likely the culprit. Do you have any other antivirus installed?

If no other security solutions are present, I would recomment to get in touch with the Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Hello @DRosal

I understand that turning off all the modules did not help and only uninstalling helped. Your ticket has been escalated to Tier 3 Technical, which means the issue is more complex than we thought.

I have noticed you have attached the Support log on the case. One of the engineers will get back to you as soon as the data is analyzed.

Thank you for your patience and understanding.

Stay safe.

I have a similar problem. I can't download anything with win 11 + chrome + Bitdefender.

The download starts slowly and hangs in few times. There's no a specific kind of file that is blocked.

I reinstalled windows, i installed chrome, i tried to download and everything goes normally.

Than I installed bitdefender and i can't download anything.

If i change browser using edge, all is normal... but that's not a solution.

I have the same problem. I cannot download .exe-files since I installed Bitdefender Total Security. The problem exists in both Browsers, Chrome and Edge. If I uninstall Bitdefender, the downloads do work. What can I configure/customize in Bitdefender settings to allow the downloads?

anyone has this problem resolved? i am struggling with this too

Did this ever get resolved as i`m having this exact issue with a new install of Windows 11 Pro 22H2 (x64) and the latest version of BD Total Security.

Chrome and Edge are both giving network failure error messages on downloading files. After uninstalling BitDefender downloads resume normally. I

I ahve tried turning off all protection individually in BD and nothing helps oyjer than a total uninstall.

Can anyone help?

Thanks in advance..

Hi Gjoksi,

I tried all of the steps above that you shared and the problem still persists, I have now submitted a report and created a support ticket.

Thank you so much for your help.

Hello Everyone , I am also having the same issue , this is NOT acceptable from Bitdefender , being labeled one of the best security solution globally , I am quite surprised that an issue like this is still left untouched and even Unresolved !!

1- Bitdefender is installed

2- Noticeable Slowdown on Network

3 - Spotify , EA's Origin app , Netflixx , Streaming Services start lagging enen crashing with Network Errors

3- Microsift Edge , Google Chrome , Mozilla Firefox all denying downloads to even begin from the following Browsers

I tried disabling all the modules and restarted the PC with the modules off , still no Luck the issues are still present

4 - Called Tech Support from Bitdefender , they tried changing the DNS Settings , Opened CMD and resetting my DNS Settings and IPv4 setting

to no Prevailing on fixing the issue , as shown Below they have sent me the email respectively...

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Hello Adam,

Thank you for contacting us and I hope you are doing well.

The best way to figure out which Bitdefender module is causing the issue you described would be to turn them off, one by one. The article below describes how to do so, in detail.

How to disable Bitdefender modules: https://www.bitdefender.com/consumer/support/answer/28557/

*NOTE: If the Bitdefender product you are using does not include all these features, disable the ones that you have.

If the matter is solved after disabling all these modules, please re-enable them just one at a time in order to identify the culprit module. 

The next step will be to generate and send me a Support Tool log, as described below, even if we do not find a culprit module.

How to generate a Support Tool Log:

https://www.bitdefender.com/consumer/support/answer/1733/

NOTE: Please make sure that you use the TRY TO REPRODUCE THE ISSUE option as per the indications.

If you don't have Bitdefender installed, please download the Support Tool Log from the following location: https://bitdefender.com/diagnostic

Once you generate the log I need, please follow the steps below to upload them on our file sharing platform. It's the fastest and safest way to make sure I get them.

1. Click the following link: https://share.bitdefender.com/*/::::::::::::::::::::::::

2. Type in the password: ************

3. Click on the "+" sign in the upper left corner of the page;

4. Select "Upload file" and browse to the location where you saved the data and upload it into the platform.

As soon as the files are up, please let me know that the process is complete, and I'll begin troubleshooting the situation you're experiencing.

Adam, if you get stuck at any point, please let me know and I'll be happy to help.

Kind regards,

Gabriel B.

Customer Care Representative

End Quote.

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Once I find the Issue and resolve this issue , I will share on here to give guys the solution on how to fix this Big Issue !!!

I am a big Fan of Bitdefender and i believe they are competant enough to not have issues like this again.

Yes, hi @AdamFromAustralia, I hope you are well.

The support engineers have confirmed that they will conduct a remote intervention on your device, to gather more information and further investigate and fix this behavior. They will reply on the open case as soon as possible.

Thank you for your patience and understanding, and last but not least, for being a Bitdefender fan and for sharing your findings with the community 🙂

Regards

Hi @Astrman

As I have noted previously that I have disabled all modules from Bitdefender and tried the download again , however the issue is still present and thus blocking the download , its definitely a bug in the software where BD is blocking any file with a file size larger than 50 MB , its not in my best interest to remove the software when i want to install relevant applications to my PC , it beats the idea of having a Antivirus with bitdefender to begin with , the kind engineers from technical support with bitdefender will further investigate , and its nice to see that they are willing to remote connect into my PC to have a better understanding !!

So far , they are living up to my expectations and are willing to help !

I'm curious to see what the issue is and keen to share with everyone on this thread !

Thankyou @Astrman and thankyou @Alexandru_BD

Hello @Alexandru_BD

I’d Like an Immediate update on this case 1007815936

As Bidefender is still not working with Windows 11 and the bug is still there , I am running out of patience in regards to your product and now would like my subscription extended from November 25 2022 --> December 25 2022 as the engineer Mihai managing this case offered and promised to extend my subscription should the fix not be available ,

Please reply back to me as soon as possible as I need Bitdefender to protect my PC that is unsecured at the time being

Thankyou kindly in advance

Regards ,

Adam Aridi.

Hello,

I am experiencing the same issue as mentioned above.

can you update regarding the progress of the investigation,

or should I open another ticket?

Thanks

BR

Vladi

Hi Alexandru,

I no longer have the ticket number. I have tried to resubmit a request for support but i can`t uplaod the log file as the Capita I`m not a robot security challenge is timing out when i click submit request.

I opened a chat window with bitdefender support (New Ticket from Chat 1008106357) and Fiona said she would send me an Email link i could send the file too. I haven`t had this email and can not upload the log file.

Any help you can give would be most welcome as i`m over 6 months with no protection form BD Total Security now now.

Hi Alexandru,

I have got the email. I have clicked the link filled in the form and attached the log file i have generated.

After completing the i am not a robot challenge and clicking submit to uplaod the Support request, the i am not a robot challenge times out and i can`t reclick it as it asks. me to do. The Support request just sits in limbo trying to upload and nothing happens.

I can`t send the Support request with the log file to you.. Thats what i said when i spoke in chat to your support staff.

I can confirm as soon as I uninstalled it all my network failure download issues vanished

To : Bitdefender Legal Department

15A Orhideelor Street

Bucharest, 062202

Romania

Subject: Notice of Intent to Sue for Damages, Loss of Funds, and Non-Responsive Communication

Dear Bitdefender Legal Department,

I am writing to express my deep dissatisfaction and frustration with the performance of Bitdefender's security software, as well as the lack of support and communication from your company. Despite my numerous attempts to resolve this matter amicably, I have been met with a deafening silence from your end. Consequently, I must regrettably inform you of my intent to pursue legal action against Bitdefender for damages, loss of funds, and non-helpful communication.

As a loyal and long-term customer, I relied on your company's reputation and assurances of delivering world-class security protection. However, your product has not only failed to perform as advertised but has also directly contributed to my financial losses and distress. My computer has not been working correctly due to your incompetant software and I would Like Compensation as I have since suffered significant monetary and data losses.

I have made countless efforts to contact your support team for assistance, but I have been utterly disappointed by the lack of responsiveness and ineffective communication. Despite my exhaustive attempts to mitigate the situation and seek a fair resolution, your company's unwillingness to provide adequate support has left me with no other option but to consider legal action.

In an effort to demonstrate my good faith, I would like to outline the steps I have taken to resolve this matter prior to escalating it to this level:

1. On [Oct 2022], I first reported the issue to this Forum , after countless emails , I have had an engineer log in to my computer and collect the issue from my computer
2. I was promised on the next version the issue would be fixed
3. Compensation would be given to me , (still waiting)
4. After updating the Bitdefender Application (Issue still Persists)
5. After Contacting BD on Phone Support , they assured me a Engineer would be in contact with (This has not happened)
6. I tried contacting BD again today over Phone , however you guys were not available for further comment.

As Previously said , your Product has not done its duty as Total Security , but rather Total Destruction of my PC's Abilities to behave correctly , and I will be Pushing legal action , with my Litigations Team to seek Court Fees + Legal Costs and a Full Refund.

You Have 14 Days to Repsond to my Email address , to come to a conclusion , Or I will Escalate this Further.