BT Mobile Security Web protection Stops Working

Sohan
Sohan ✭
edited November 2022 in Mobile Security

I am using Android 12, and the web protection stops working without even showing any warning notifications . The accessibility service and the bitdefender app says its on and yet it doesn't work. This usually happens when the bitdefender app itself or the system accessibility service app updates . I have already excluded bitdefender from all battery optimisations.

Comments

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    I already answered your question in this post:

    https://community.bitdefender.com/en/discussion/94086/web-protection-keeps-turning-off-what-should-i-do

    (just click on "View Post")

    And once again:

    You should contact Bitdefender Mobile Support by e-mail:

    bms@bitdefender.com

    Regards.

  • Sohan
    Sohan ✭

    @Gjoksi

    I already sent emails, complaints regarding this before. But the issue still persists since quite long.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Sohan,

    One of the causes can be related to Battery Power Saving and Background usage limits in the Device care section in your menu.

    Let us know if you've tried the below steps provided by the engineers and if they fix the issue:

    Go to Settings->Select Battery and device care:

    image.png
    image.png

    In the new window, turn off Power saving and select Background usage limits:

    image.png

    Here, turn off Put unused apps to sleep like shown in the below picture:

    image.png

    Exit and Web Protection should work.

    Let us know how it goes.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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