Can't Load Bank Website In Safepay

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

and

create a connectivity log file, by following these steps:

Next, contact Bitdefender Consumer Support by e-mail:

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

I've had exactly the same experience as Chet. I've been using Bitdefender SafePay to access my bank account for years and have never had a problem. In fact, I accessed my bank account successfully in Safe Pay early last week, but when I tried to access yesterday 11/18 my bank dashboard displayed for just a fraction of a second and then the error message attached popped up. After several attempts to access the bank webpage and a discussion with my bank (they've had no other similar complaints from their customers), I was able to access my bank account without using SafePay and complete a transaction without any issues.

After failing to access my bank's website using SafePay, I was able to access Amazon and several other SafePay websites successfully and without any problems.

Was Chet's bank problem addressed and solved? If so, how?