Application Control. Any Help?

iMac
iMac
edited January 2023 in Enterprise Security

Hi all,

NewB here so please be gentle :šŸ˜‰

We are trying to get Application Control working on our subscription. We bought GravityZone Business Security Premium, plus Patch Management and Full Disk Encryption.

We are a small company, all of us operating remotely from each other spread across Australia.

According to what I have read Application Control should appear just above Device Control when you try to reconfigure a client, but it's not there šŸ˜’

I have looked everywhere I can think of to get it going, but to no avail.

Any help to get this established would be MOST appreciated.

iMac

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Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH āœ­āœ­āœ­āœ­āœ­

    Hello.

    Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

    Also, you can always contact the Bitdefender business support:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards.

  • iMac
    iMac

    Thanks

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @iMac,


    I do apologize for the late reply.


    Can you please let me know what OS you are using? Based on your description of your situation, the Application Control module is unavailable at all which leads me to believe you run a Mac OS system but i do not wish to assume this fact. If indeed you run MacOS, Application Control is not available for this system.


    Please let me know.

    Alex D.

  • iMac
    iMac

    @Alex_Dr

    Thanks for the reply.

    Sorry I should have made that clear.

    Actually we are all running Win11 Pro.

    We are not on the same network segment as we are all independent of each other if that makes any difference.

    This is what I get when I try to reconfigure client

    image.png


    iMac

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @iMac,


    I do apologize for the late reply.


    Based on the this article, Bitdefender compatibility with Windows 11 starts with version 7.2.2.92. Can you double check if you are running the latest version of the Product?

    If you are, i strongly suggest a full uninstall and reinstall of the latest version of the product and return here with the results.


    Awaiting your reply,

    Alex D.

  • saulo.guilhermino
    saulo.guilhermino
    edited April 2023

    Hello everybody! I am currently facing the same problem. Our company uses Windows 10 and has a GravityZone Business Security Standard subscription, but this feature also does not appear in agent or policy settings.

    2023-04-04_09-37.png
    2023-04-04_09-37_1.png


    I spent some time researching and found this page in the Support Center which states that the Application Control feature is only available for GravityZone On-premises distributions. Did I understand correctly? If so, is there already a forecast for this availability for the GravityZone Cloud? It is a very valuable feature for me and my team, we would like to be able to make use it as soon as possible.

    Thanks in advance!

    image.png


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