Running VPN in Egypt

Hello @danmnd,

There are a few common causes of Bitdefender VPN errors:

• No Internet – Make sure your device is connected to the Internet with a strong and stable connection.
• Firewall – Check that your firewall isn’t blocking the VPN. If you’re not sure, look in your router’s manual, contact the manufacturer or your Internet provider.
• Another VPN or Proxy – If you’re running another VPN or Proxy, disable it when trying to connect.
• Public Wi-Fi (like in a hotel, school, or office) – Contact the network administrator to see if they can change the firewall settings and allow the VPN connection.
• Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work.

See if the article below helps in any way:

If the VPN connection still cannot be established after following the above troubleshooting steps, please contact our Support engineers for a more in-depth investigation and provide them with the following information:

• The OS and version on which the vpn is running
• Whether the problem occurs on a specific location or all locations?
• IP of the affected server
• Whether the problem occurs only on mobile data/Ethernet or only on wifi or present on both. Preferably try multiple networks
• App version.

The above information would help the engineers find the root cause. You can get in touch with the Support teams by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

Hello @samanoudi,

If the above troubleshooting steps don't work for you, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

When contacting the Support teams, make sure to have the following information available for them, to help speed up the troubleshooting process:

• The OS on which the vpn is running
• The affected account
• Whether the problem occurs on a specific location or all locations
• IP of the affected server
• If using standalone VPN or VPN in BMS
• Whether the problem occurs only on mobile data or only on wifi or present on both. Preferably try multiple networks
• App version

Let us know how it goes.

Regards

Hello @engineer waleed and thanks for joining us here.

I'm really sorry to hear this and you are right, it seems there is a vpn connectivity issue in Egypt for which the engineers haven't found a solution yet. Going forward, there are really two options here and the decision is yours to make. You can either wait for a resolution and request a validity extension to compensate for the interval in which you could not use the service, or you can request a full refund of your Premium VPN subscription on technical grounds. I know this is not what you wanted to hear, but this is the situation at the moment.

Thank you for your patience and understanding.

Regards,

Alex

Hi,

They are not giving up of course, the VPN teams are doing everything they can to fix this in a timely fashion. Logs would prove very helpful for the investigation, therefore may I kindly ask you to reply on the Support ticket and provide the engineers with the support tool log with reproduction when trying to connect?

Regards,

Alex

Hi @engineer waleed,

I have noticed that the Support teams replied on your most recent message. They don't have a specific ETA for when the issue will be fixed, at this moment the development team is still investigating the behavior.

Regards