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How do I update my WIndows Bitdefender VPN application?

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vpn update
edited March 25 in VPN

I have version 25.5.4.50 installed. Does it update aromatically if a newer version is available?

Thank you.

Best Answers

  • Scott
    Scott Defender of the month mod
    edited July 2022 Answer ✓
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    Hi @vpn update

    That is correct, the app is updated automatically when a newer version is available, there is no "check for update" option. The update may be rolled out gradually, as with the BD desktop security app, as I'm currently on v25.5.4.4.


    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Scott
    Scott Defender of the month mod
    edited July 2022 Answer ✓
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    @vpn update On a PC restart, my VPN updated to the same version as yours.

    When it updates, it does display a notification that it has been updated on the bottom right hand corner of the screen. The notification only lasts about 2-3 seconds, then is gone.


    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

Answers

  • Tester4321
    edited March 23
    Options

    BD VPN does not update automatically on all of my computers. Only when I uninstall and reinstall it do I get the latest version.


    For example:

    One PC: 26.1.0.54 (I deleted VPN and reinstalled it)

    Laptop: 26.1.0.50 (no update)

  • [Deleted User]
    [Deleted User] ✭✭✭✭✭
    Options

    @Tester4321 ,

    Thank you for your post. This topic is old. I wonder if a Moderator would want to move it to its own topic.

    Wow, I am running Version 26.1.0.28! I see no option to manually update my older version.

    @Alexandru_BD , can you clarify this? He is our Forum Administrator and will be back at work tomorrow.

    This might be something that needs to be investigated . . .

    Have a great day, and thank you for raising this issue.

    Regards,

    Phil

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited March 25
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    While the original post is old, only the original post can be moved to a different section. Comments cannot be moved to a different section.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Options

    Hello,

    I'll jump in with a few insights. The latest VPN version has not been deployed for all users. The main reason behind this decision was that the developers introduced some new fixes and waited for confirmation that they really solve certain things and bring the expected improvements. Testing will reveal if the complete update rollout gets the green light in approximately two weeks from now, when everyone should receive the latest version automatically.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Tester4321
    Options

    @Alexandru_BD

    Please could you report this error in the reliability history
    

    This error is logged all the the after starting Windows 11 since Version 26.1.0.54. It has no effect on starting Windows, there's no system crash. I detected it by random looking into the reliability history.

  • Alexandru_BD
    Options

    Hi @Tester4321 and thank you for sharing the error details here.

    May I kindly ask you to submit the error information to the Support engineers for further investigation? I wish I could help here, but the APPCRASH - unifiedSDK.service.exe message suggests it has something to do with the SDKs that are often used by developers to integrate certain functionalities, as such, it needs an informed opinion. You can use this link to get in touch with them:

    https://www.bitdefender.com/consumer/support/help/

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    You might also need to generate logs to share with the support team


    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

    Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

    If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Tester4321
    Options

    I tried it 4 times to send my logfile and a screenshot to your Support. But after starting sending process the "I'm no robot checkbox" deletes my hook and wants it reset. Unfortunately, this is no longer possible as the page is still in the upload process. This is how the system hangs up. Bitdefender seems to be having some problems at the moment. This VPN SDK-error tooks me so much time ...


  • Tester4321
    Options

    I tried it 4 times to send my logfile and a screenshot to your Support. But after starting sending process the "I'm not a robot checkbox" deletes my hook and wants it reset. Unfortunately, this is no longer possible as the page is still in the upload process. This is how the system hangs up. Bitdefender seems to be having some problems at the moment. This error tooks me so much time ...


  • Alexandru_BD
    Alexandru_BD admin
    edited March 28
    Options

    @Tester4321 please get in touch with the Support engineers via phone or chat and they will open a ticket for you and also provide further guidance on how to attach the logs, if the form is not working for some reason. Based on my findings, it should work, I'm not sure exactly what's going on there. Nevertheless, I've asked my colleagues to investigate and make sure the upload works as expected.

    Thanks,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user