Security Risks > App Vulnerabilities does not update information
Hello,
I have some machines that had a CVE reported by the Security Risks > App Vulnerabilities module and even updating, removing and reinstalling the vulnerable app, it continues to display in the App Vulnerabilities. Any ideas how to fix this?
Answers
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Hello.
Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.
Also, you can always contact the Bitdefender business support:
Regards.
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Hello @romuloalves ,
After resolving the vulnerability listed in the Risk Management module (though one of the methods that you mentioned update/remove/reinstall) you need to run again the Risk Scan in order to the changes to be visible in the report.
You can find the steps in the following article: https://www.bitdefender.com/business/support/en/77209-155163-running-tasks-on-endpoints.html#UUID-c378456d-09cb-389e-f958-8dafebc10021
If you need assistance you can reach out to our Enterprise Support Team and a support engineer will guide you through the process.
Kind Regards,
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Thank you in advance for your attention.
My risk scan runs automatically on Mondays, Wednesdays and Fridays. I have also run the risk scan individually after the steps I mentioned and the CVE continues to be displayed.
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Hello,
In this case we need to investigate the root cause which would require for my colleagues from Enterprise Support to look into the issue that you are facing. Please open a support case with us and we will continue the investigation on the case.
Kind Regards,
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Bom dia.
Amigo, seu problema foi solucionado?
Estou passando pela mesma situação e não consigo resolver!
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Hello @Guilherme Santos ,
Can you share your case number with me in private so I can reach out directly to my Enterprise Support colleagues and help with the resolution?
Thank you,
Andrei
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Te mandei mensagem inbox.
Obrigado!
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