Hello I cannot click into a link on an email as the link is grey. If anyone can help thanks

Kindly ensure that the email you are forwarding is not set to text-only format. Additionally, if another person is sending you the email, confirm that they have also not shared it in text-only format. This option is provided by almost all email service providers when you write an email.

That being said, I am also promoting you to level 2 so that you can share the screenshot with us.

Regards