Bitdefender Can't Remove Spyware.hcktool.gendel.a

My friend have one problem, with bitdefender 2009! It detects a spyware called spyware.hcktool.gendel.a but he can't remove it. Can you help us?

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  • Paste here a full scan log !

  • BitDefender Log File


    Product : BitDefender Total Security 2009


    Version : BitDefender UIScanner v.12


    Scanning task : Deep System Scan


    Log date : 22:09:50 25/11/2008


    Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1227650990_1_02.xml


    Scan Paths:Path 0000: C:\


    Path 0001: D:\


    Scan Options:Scan for viruses : Yes


    Scan for adware : Yes


    Scan for spyware : Yes


    Scan for applications : Yes


    Scan for dialers : Yes


    Scan for rootkits : Yes


    Target Selection Options:Scan registry keys : Yes


    Scan cookies : Yes


    Scan boot sectors : Yes


    Scan memory processes : Yes


    Scan archives : Yes


    Scan runtime packers : Yes


    Scan emails : Yes


    Scan all files : Yes


    Heuristic Scan : Yes


    Scanned extensions :


    Excluded extensions :


    Target Processing:Default action for infected objects : None


    Default action for suspicious objects : None


    Default action for hidden objects : None


    Scan engines summaryNumber of virus signatures : 2261872


    Archive plugins : 43


    Email plugins : 6


    Scan plugins : 12


    System plugins : 5


    Unpack plugins : 7


    Overall scan summaryScanned items : 427505


    Infected items : 3


    Suspicious items : 0


    Resolved items : 0


    Unresolved items : 11


    Password-protected items : 8


    Individual viruses found : 1


    Scanned directories : 9059


    Scanned boot sectors : 6


    Scanned archives : 10439


    Input-output errors : 47


    Scan time : 02:11:52


    Files per second : 53


    Scanned processes summaryScanned : 59


    Infected : 0


    Scanned registry keys summaryScanned : 1037


    Infected : 0


    Scanned cookies summaryScanned : 1037


    Infected : 0


    Remaining issues:Object Name Threat Name Final Status


    D:\Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\7z.exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive)


    D:\Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\SetupReg.exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive)


    D:\Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\TJPC (release).exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive)


    Objects that were not scanned:Object Name Reason Final Status


    the most stranf is this time it detected other virus and it don't detect the last virus (spyware.hcktool.gendel.a)

  • Unzip the archive in a folder and scan that folder with BitDefender to clean the infected files.