Tech Support? What A Joke!

I have tried to call several times, the longest wait to connect to someone was 30 minutes and I never did talk to anyone. I tried the online chat 01/04/09(Henry) to which I was told that he would email me diagnostic tools,(never received) and for me to try installing the 2009TS, I had bought 2008TS sometime back and was waiting for my current subscription to expire. I tried the online chat again this morning only to have it time out and present me with the option to send an email for which I received an automated response numbered Ticket ID:200901051013505. I know the first part will be the date 20090105 and the last will be the actual ticket number 1,013,505. I hope that that is the number of tickets that have been issued in Bitdefenders lifetime and not for only that day, but seeing as how so many people are having problems since the updates from a few days ago I could see where over ONE MILLION tickets have gone out. I know that during these dire economic times some downsizing has been done, its to bad that the managers stayed and the actual people that got the work done to make a quality product were let go. If this is the type of company that the general public looks toward for an anti virus program that works and is worth the price we paid, then we are all S*** out of luck. I hope the best for Bit with all of this as it looks like bankruptcy is on the horizon for you.

My ticket number is 3 and they haven't called me yet. :-) Just kidding.

Fungus

I sent new logs in on the 8th of Jan for system dump as well as the belarc advisor logs to which I have heard neither yay or nay on the matter. It seems as though you guys have your hands full right now with all the bugs that went out with the end of year/new year "updates". I use the word "updates" loosely as all that it accomplished for me as many others was the complete and total un-usability of this product. It ranges anywhere for complete system lockup to a nearly disabled or totally disabled AV program, I don't think that's what we paid our hard earned money for. Its a shame that what alot of people considered and trusted to be one of the top two AV programs ended up in a state such as this, with no or seemingly uncaring support to boot. Perhaps its my fault for thinking that BitDefender was a capable company to provide a working suite in the "Total Security" package that I purchased.

Bought BD Internet Security due to good reviews read, including good tech support & toll free #. Installed last night. Computer keeps freezing up about every 10 minutes. Can only shut down computer to get out. Called tech support, no longer a toll free #, false advertising says toll free all over the product. Called new 3 & after hitting # to speak to a representative the phone rang & rang, never answered. Called again, was on hold 6 minutes & was disconnected. Have now spent several hours & now $ on uncompleted long distance calls. Tried chat support, usual uninstall, reinstall. Directions given by tech didn't match the screen that came up. Reinstall processed but came up with a "Critical Issue" not described & asked me to send it in. Still freezing up. Any idea how one can get their $ returned, I bought this at Office Max. (I have Vista, brand new computer which successfully ran a 30 day Trend AV with no problems) Any advice out there?? I'm not tech savvy so please make it simple. Thanks

Wow, these comments are really spooking me. I installed BD at the end of December after a really bad experience with AVG package, which crashed my whole system which had to be switched back to its factory settings, losing everything on my PC. I read good reviews of BD, so purchased this for a year. I have had teething troubles so far and a few unexplained happenings, but I am now nervous of anything more serious happening as it seems that the support centre is less than useless. I really wish that I had not purchased this antivirus at all, and presently could not be able to recommend it, but its a bit of a minefield out there and difficult to know which AV to choose. I used the old AVG for years and got on well with it. The new "smarter" package took more than 3 hours to scan my computer, which slowed it down and made working on it inconvenient, thus I ran it overnight, which I was not happy about. BD only takes around 12 minutes which is rather short, but hopefully effective - who knows?? Could be that I am not fully protected - time will tell. I certainly do not feel comfortable with my choice of BD after reading all the complaints here.