Bitdefender Deleting Necessary Dlls

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  • I use VLC Player to watch movies etc and have just updated mine to version 0.9.9.0. Bitdefender has deleted out of the VLC plugins folder:


    libmux_mp4_plugin.dll


    libmemcpy_plugin.dll


    This was on a full system scan, not a real-time alert. I'd set a scan going after the Firefox issue and before I knew BD was killing other required DLLs. I can't imagine these were infected files so I'm thinking it could be part of this ongoing issue.


    Cheers

  • I use VLC Player to watch movies etc and have just updated mine to version 0.9.9.0. Bitdefender has deleted out of the VLC plugins folder:


    libmux_mp4_plugin.dll


    libmemcpy_plugin.dll


    This was on a full system scan, not a real-time alert. I'd set a scan going after the Firefox issue and before I knew BD was killing other required DLLs. I can't imagine these were infected files so I'm thinking it could be part of this ongoing issue.


    Cheers


    I use VLC player too. I just bought BD 2 days ago. I wish I could get my money back and uninstall it.

  • edited April 2009
    Thanks, Leah, I'll try that.


    ETA: I turned on the game mode and reinstalled FF, but I got this error.


    "This application has failed to start because nssutil3.dll was not found.


    Re-installing the application may fix the problem."


    For those still having problems getting Firefox to work (nssutil3.dll error), after reinstalling, go to this site and download the missing file. Just copy it over to the Program Files\Mozilla Firefox\ directory and you should be good to go.

  • Thank you, nthdgreee! That was easy and worked perfectly! Should I keep BD in game mode or can I switch it back?

  • I use Vista 64 bit Business. Bitdefender A/V 2009


    I got the same trojan alert from Bitdefender about a trojan.generic


    then when I launch firefox 3:


    "This application has failed to start because nssutil3.dll was not found.


    Re-installing the application may fix the problem."


    I manually updated Bitdefender, I installed the weekly update file, I uninstalled Firefox, re-installed, re- updated......and I am still unable to use firefox, it's been 2 hours since the last Bitdefender update.


    When is Bitdefender 64bit versions gonna be updated?

  • edited April 2009

    As far as I was told, the 64bit updates were released at the same time with the 32bit ones. I will ask again to see if there were any delays.


    Cris.

  • edited April 2009

    Updated BD at least 5 times within the last hour and reinstalled Firefox but the problem still exist. I seems to me that the dll file is removed from the temporary install directory and it never makes to the Firefox folder.


    And the worst part is that I have to use Internet Explorer now...


    I have Vista Ultimate 64 bit.

  • Using Bitdefender Gamesafe - same issue, still. Updated manually a few times, it did download a few new updates, but that hasnt fixed it - still wont let me install firefox.


    Running 64 bit vista home premium.


    *annoyed*

  • I have installed the update and will hope for the best. However, before that, I had added an exception to Bitdefender to ignore the Firefox folder. Now, I can't remove the exception. The options are greyed out.


    And, when I posted my original post about this problem at 9:42 this morning, I had been searching Bitdefenders forums about this, and I had no results.

  • For all users still having detection problems about Firefox: are you all using the 64bit version? Or the problem appears on 32bit version too?


    I'm using the 32bit version and detection was removed (when I last posted).


    Cris.

  • Thank you, nthdgreee! That was easy and worked perfectly! Should I keep BD in game mode or can I switch it back?


    I switched back to regular mode expecting it delete the file again, but it didn't. I guess it doesn't hurt to try it. Make a backup copy of that file somewhere so you can put it back easily if needed.

  • edited April 2009

    One other thing I should point out:


    I have Windows 7 beta 7000, 32 bit running on my laptop. I also got the tojan.generic alert on there as well BUT Bitdefender was able to update and then I restarted the lappy and Firefox works and no trojan alerts.


    My desktop, as posted above, is still having issues with Firefox (everytime I try update it tells me no updates found) and I am using Vista 64 bit Business (see above).


    Thanks Cris for you speedy replies.


    Using Bidefender AntiVirus 2009 with Vista 64 bit Business and also running BD 2009 A/V on Windows 7, Beta 7000 32 bit version on my laptop...gamemode disabled on both Both are Bitdefender 2009 version: 12.0.12 for 64 bit and version 12.0.12.0 for 32 bit version

  • Well I'm not even sure Gamesafe has a proper 64bit version, running it on 64bit vista however.


    This is the 3rd time in the space of a month or so BD updates have *broken* something....

  • For those still having problems getting Firefox to work (nssutil3.dll error), after reinstalling, go to this site and download the missing file. Just copy it over to the Program Files\Mozilla Firefox\ directory and you should be good to go.


    I can't believe that a non-BD employee has to provide a solution on this problem. BD is kind of like screwing everything up. The customer service is awful too.


    Thanks to you. Now I can use my firefox again. Freaking BD

  • edited April 2009

    I want to add a small note to my last post:


    For all users still having detection problems with Firefox: Please post the exact BitDefender version (AV/IS/TS/GameSafe, build number) and architecture (32/64bit). I'm trying to find out if any updates got delayed, but I need exact info to ask for.


    Thank you.


    Cris.

  • I just came across this thanks to one of my friends.


    All the same problem happened with me but I haven't been able to reinstall Firefox, although haven't retried in the last hour. Just wondering though, my Bitdefender seems to now have problems since this, it's disabled real-time protection and firewall and I cant seem to get it enabled....


    I'm REALLY confused and now I have no idea what I do... do I reinstall BitDefender or retry reinstalling my Firefox or what?

  • edited April 2009

    Just started up my computer today and had BD give me the same warning everyone else here got about FireFox. I've done what Cris said to do, I've updated BD but with no luck. First time I updated and tried to reinstall FF but BD catches that same dll file before its even done extracting. Next I turned off real-time protection and reinstalled with no problem. Then I tried to start up FF with real-time protection back on and BD stopped it again. I've tried all the suggestions people have given but no cigar.


    I have Vista Home Premium 64x and BitDefender Total Security 2009 Build 12.0.12.


    Please Help!

  • edited April 2009

    [[[For those still having problems getting Firefox to work (nssutil3.dll error), after reinstalling, go to this site and download the missing file. Just copy it over to the Program Files\Mozilla Firefox\ directory and you should be good to go.]]]


    I still have an apparent file "nssutil3.dll" and it wants to overwrite it, but how can I already have it? Firefox won't even freaking load on my computer anymore....


    this is terrible.


    Will it hurt to overwrite this file?

  • edited April 2009
    I still have an apparent file "nssutil3.dll" and it wants to overwrite it, but how can I already have it? Firefox won't even freaking load on my computer anymore....


    this is terrible.


    Will it hurt to overwrite this file?


    BitDefender might have not deleted the file on your system, but might have only blocked access to it (depending on your realtime settings). In this case, the file still exists but can't be accessed, so Firefox can't start.


    Please be sure to update BitDefender, make a system reboot, after the computer loads up first disable BitDefender realtime protection, then overwrite the file (if you want, make a backup of the existing file first, and put it in a password-protected archive, so BD won't detect it), then enable BD realtime protection. Test if the detection is still present and post the result.


    Cris.

  • Just updated again, its *still* there.


    Bitdefender Gamesafe - build: 11.0.17 - Virus signitures: 2848882 - Engine ver: 7.24858


    Windows Vista Home Premium 64 Bit

  • edited April 2009
    BitDefender might have not deleted the file on your system, but might have only blocked access to it (depending on your realtime settings). In this case, the file still exists but can't be accessed, so Firefox can't start.


    Please be sure to update BitDefender, make a system reboot, after the computer loads up first disable BitDefender realtime protection, then overwrite the file (if you want, make a backup of the existing file first, and put it in a password-protected archive, so BD won't detect it), then enable BD realtime protection. Test if the detection is still present and post the result.


    Cris.


    Okay well I did an update of which there was nothing new to update, I've rebooted, I've tried Firefox, it not only refuses to load, I now cannot even uninstall it so now I'm pretty frustrated and stressed because I've lost a whole load of bookmarks of which were quite important to me!


    <img class=" />


    I'm using BitDefender Total Internet Security 2008 and Windows XP SP2

  • I switched back to regular mode expecting it delete the file again, but it didn't. I guess it doesn't hurt to try it. Make a backup copy of that file somewhere so you can put it back easily if needed.


    I switched back to regular mode and am having no problems. Thanks so much for your help!

  • Still having problems with firefox.


    Bit Defender AntiVirus 2009 Version 12.0.12.0


    Windows Vista Ultimate 64-bit

  • New one


    Backdoor.Generic.172268


    GoogleUpdater.exe

  • edited April 2009

    To Cris:


    Problem with Firefox Still Exist on Bit Defender Internet Security 2009 64bit ver. 12.0.12.


    Last cheked update 21:50


    Virus Signatures: 2848894


    Engine ver.: 7.24859


    Windows Vista 64bit


    I just created a TEST folder and than copied nssutil3.dll there. Reaction of BD was immediate ofcourse trojan.generic :/


    P.S. BD 2009 32-bit (windows xp sp3)- didn't notice any problem with firefox

  • Okay well I did an update of which there was nothing new to update, I've rebooted, I've tried Firefox, it not only refuses to load, I now cannot even uninstall it so now I'm pretty frustrated and stressed because I've lost a whole load of bookmarks of which were quite important to me!


    <img class=" />


    I'm using BitDefender Total Internet Security 2008 and Windows XP SP2


    Does it work with BitDefender disabled? Does it show any error when you try to start it?

  • I switched back to regular mode and am having no problems. Thanks so much for your help!


    Your welcome. Sounds like other are still having problems though. I guess they must have issues different from ours. I'm running XP SP3 using Internet Security 2008 if that makes any difference.

  • edited April 2009

    I don't know if this helps, its actually a little confusing, but I just tried again nthdgreee's suggestion which was to download and manually put the nssutil3.dll in the firefox folder and when I tried to start firefox it actually worked! But then I restarted my computer (just to be sure) and the dll was missing again. I tried the whole process one more time but same result. So I can run firefox after putting that dll back in the folder but the next time I boot up my computer it will be screwed again.


    EDIT: Tried restarting a third time, now it works. Guess third time is the charm. I post again if BD starts getting ornery again. I have do idea how this fixed itself but meh...

  • edited April 2009
    I don't know if this helps, its actually a little confusing, but I just tried again nthdgreee's suggestion which was to download and manually put the nssutil3.dll in the firefox folder and when I tried to start firefox it actually worked! But then I restarted my computer (just to be sure) and the dll was missing again. I tried the whole process one more time but same result. So I can run firefox after putting that dll back in the folder but the next time I boot up my computer it will be screwed again.


    Wierd...


    I'm going to try that just to see if I still have the problem.


    ETA:


    I restarted my computer and FF is working fine now.


    Bit Defender AntiVirus 2009 Version 12.0.12.0


    Windows Vista Ultimate 64-bit

  • edited April 2009

    I am updating Bitdefender and rebooting my computer about a 5 hour. And the Firefox issue still according. I do whatever you say Cris but nothing changed ever. Enough, i'm bored at all. I want to use Firefox and Bitdefender(with Real-Time Protection enabled) both. <_<

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