Computer Constantly Re-boots

corcharge
corcharge
in Bitdefender 2010 products

I just purchased BitDefender 2010. I installed the software. Now my computer continuously re-boot_s. Rolling back to the last working configuration corrects the problem. Please advise.

Comments

  • justalogin
    justalogin

    I have a similar problem. I too just purchased a new copy of BitDefender 2010 Internet Security. Every time I try to run a Deep scan (first deep scan after installation) it scans up to the Root Kit files and at that point my computer reboots. The scan does not get completed and every time I try to update Bitdefender it says "critical problem - your computer has never been scanned"


    What do I do ?? Any Ideas?

  • justalogin
    justalogin

    I have a similar problem. I too just purchased a new copy of BitDefender 2010 Internet Security. Every time I try to run a Deep scan (first deep scan after installation) it scans up to the Root Kit files and at that point my computer reboots. The scan does not get completed and every time I try to update Bitdefender it says "critical problem - your computer has never been scanned"


    What do I do ?? Any Ideas?


    PS I have used the support tool to create a file with the details of the problem. Tech Support please PM me and will send you the upload link

  • krishchandran
    krishchandran

    I have the exact same problem that Justalogin described. My comp also re boot_s when scanning Rootkit files. My BD IS 2010 also displays "your computer has never been scanned" messages.


    Went thru other posts and found out about the support tool to make the info dump - PM or mail me for the link please. Am a little uncomfortable putting it out there for anyone to access.

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello all,


    @Cory Fite: In order to further investigate this issue please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Also, please let us know if this issue occurs after update your BitDefender or right after you install it .


    justalogin and KRC : Please try to run a Full System Scan and let us know if the same issue occurs. Also, follow the steps above and reply to our email with the support tool report attached.


    Thank you.

  • corcharge
    corcharge
    Hello all,


    @Cory Fite: In order to further investigate this issue please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Also, please let us know if this issue occurs after update your BitDefender or right after you install it .


    justalogin and KRC : Please try to run a Full System Scan and let us know if the same issue occurs. Also, follow the steps above and reply to our email with the support tool report attached.


    Thank you.


    My computer never really starts up. It just keeps re-booting. Therefore, I am unable to do anything.

  • gdumitru
    gdumitru
    My computer never really starts up. It just keeps re-booting. Therefore, I am unable to do anything.


    Hi Cory Fite,


    It seems that your computer was infected before BitDefender installation.


    I advice you to try to start your computer in Safe Mode (with or without Networking) (by pressing repeatedly F8 key and selecting Safe Mode booting).


    Then, you may use Rootkit Hook Analyzer (http://www.resplendence.com/hookanalyzer) to see if your computer is infected.


    You also can try quickscan (http://quickscan.bitdefender.com) if Networking was enebled.


    If still nothing, you can reinstall your operating system then reinstall BitDefender on clean system.


    I hope it will help.


    Cheers!

All Time Leaders

Categories

Defenders of the month