Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

This bites hard. I kept getting the trojan.fakealert.5 message from bitdefender, so figuring something got on there, and BD would need to run a scan to fully remove it, I ran a deep scan. It found like 40,000 infected files, and it asked me what I wanted to do with them. Well I choose quarantine, and all ###### broke loose. It basically made my computer unusable. It must have moved my display drivers or something, cause windows was just a blank screen with no image whatsoever. Restarting, even in safe mode gave me the same results. I tried repairing my installation using my windows disc, and that did not help. I basically had to resort to completely reinstalling windows. Thanks a bunch guys. Bought BD because it was the best rated on several sites I had researched, and the virus protection itself was responsible for doing enough damage to my system to make me have to reinstall? not cool at all. Next time I see something fishy I am going to check these forums first.

I have the same update as you, automatic update says there's no new updates so i don't know how people have anything higher than...848

If anyone has info on a site where people affected by this are wanting action taken, PLEASE post it,or PM me..

This may be a stupid question, but should I shut down my computer or will that simply risk my not being able to start Windows again? Is there anything I should be doing to protect my computer? Earlier, I had to do a system restore from safe mode just so I could get past the Master Password from my Windows 7 start page--BitDefender even allowed my startup screen to fail. This is an extraordinary screw up. Extraordinary!

Did you install the update?

Here's the link: http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

After that if your computer seems quite ok then you should be able to restart.

Here's what I did:

1- Installed the update.

2- Restored every quarantined file I could, most in system32 didn't but the repair fixed it.

3- Rebooted

4- Repair started on it's own, but maybe you would want to start it by yourself in case (click F8 after BIOS) it doesn't start (probably means you don't have to though).

5- Repair said it couldn't fix all the problems. Clicked finish to shut my computer down.

6- Started in safe mode, 2 seconds after I restarted the computer (=

7- The computer started again with no problems and apparently the repair did it's job because I can now listen to music again.

I'm ignoring the files shown in quarantine but hopefully BD will do something about it but apparently there are new copies made anyways and all is ok (=

BD should compensate us greately (=

Second time BD is ruining my PC ( after VISTA SP3 component being considered as malware ) ...

i was at the match when my daughter rang in a panic - she'd been composing her portfolio for art a-level. My son is doing his final work for geography gcse, so i thought it was safest to turn off the PCs. Mistake. It's taken me 3 hours to get their machine up and running. Eventually got the Windows7 disc to do a recovery, boot up in Safe mode, and disable Bitdefender. Not sure if I will try and get a refund and buy Kapersky, or trust their fix. Never had a problem before. Will be spending tomorrow dumping off severla Gb of photos and coursework onto DVDs - let this be a lesson to us all about backing up!!

Come on though Bitdefender - get this posted on your HOME PAGE and get it sorted soon.

The problem is only on MS platforms or on linux too?

East Coast USA. I have the problem on Win 7 64 bit (11,000 + infections) but cannot see that I have bitdefender installed. Does anyone know if it is the software used by The Shield Deluxe? I suspect so. Maybe it is also on Malwarebytes? I uninstalled The Shield and reinstalled it and updated, but it is still finding infected files; so I turned it off.

I see only x64 systems affected.

Can someone please tell me if BitDefender is pure x64?

I've seen \system32 and \syswow64 mentioned, but not \sysnative.

Thank You.

John

Bitdefender works on both 32-bit and 64-bit Operating Systems. This problem only seems to be affecting users that are using a Windows 64-Bit Operating system (Vista or Windows 7)

this will never happen again.it was just a human error.we all do mistakes.a fix will be made soon for all users.

Just want to confirm - do you work for BitDefender? If so, can you state that somewhere? If not, then how do you know enough to make your statement?

Just want to confirm - do you work for BitDefender? If so, can you state that somewhere? If not, then how do you know enough to make your statement?

oh man...its called f**ing life.

Im prepared to deal with one incident like this. Norton is a bag of crap, Kaspersky runs wild. Don't know any others, but BD has been great, low CPU useage, good protection etc. Ok, ive had a sh*t day today trying to save my pc, but it doesnt put me off for BD for good.

I can't even open BD it says "The program can't start because txmlutil.dll is missing from your computer. Try reinstalling the program to fix this problem. I also have several other programs that can't run such as Adobe products, flash player. My wireless internet does not work as well. How can i fix this Trojan.fakealert if i can't even open BD? It won't let me reinstall either.

HELP PLEASE.

what should i do now to wait until BD can solve these trojan!

i'm freaking out right now bc 11K + files being infected!

please help

"In no event shall BITDEFENDER be liable for any damages of any kind, including, without limitation, direct or indirect damages arising out of the use, performance, or delivery of BitDefender, even if BITDEFENDER has been advised of the existence or possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL BITDEFENDER'S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you accept to use, evaluate, or test BitDefender."

From there Terms and Conditions.

In the EU - 'no liability' is not possible. So compensation is required.

what should i do now to wait until BD can solve these trojan!

i'm freaking out right now bc 11K + files being infected!

please help

dont`t reboot the system and try to stop the real time av scanning.

after the update,

is rolling back the machine to an earlier date fixing those quarantined files that cant be restored?

thanks.

Hey I have got this on my support:

Due to a recent update it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5 .

In order to solve this issue you will have to perform these steps:

- open the BitDefender interface in Expert Mode

- go to the Antivirus tab and disable the Realtime Protection permanently.

- go to the Quarantine tab and restore all items that are detected as Trojan.FakeAlert.5.

- reboot your PC

- open BitDefender in Expert Mode

- go to the Update tab and run an update.

- wait for the update to finish and enable the Realtime Protection that was disabled earlier.

If, however, your Windows can no longer boot properly you will need to perform one of the 2 actions below:

1. Use Last Known Good Configuration

- reboot your PC and press F8 repeatedly until you reach a text menu

- choose the last option on the bottom of the page named Last Known Good Configuration

2. Use System Restore - instructions on how to use System restore are available here

http://www.microsoft.com/windowsxp/using/h...temrestore.mspx

Don know if it works I will try on mine!!

Bit Defender's UK homepage Press Centre:

Mar 12, 2010

BitDefender’s Total Security 2010

awarded “Best for Beginners”

by Which? magazine

Not any more it f'ing isn't.

what should i do now to wait until BD can solve these trojan!

i'm freaking out right now bc 11K + files being infected!

please help

It's not a real trojan. It's bitdefender so stop real time protection and download the update

http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

Because it sounds like you are still running the scan, in that case stop it and send nothing to quarantine!!

where do I sign up for legal action! Comp is completely down, wont even open cd rom door!

Yes Windows 7 is amazing and it shows how ignorant people are for claiming Windows XP is better. With Windows XP you'd be in DEEP ###### right now. Windows 7 happily repairs the files Bitdefender so happily ###### up.

If not for that, I'd have been positively SCREWED. regardless of what L.O.D likes to think, even relatively savvy folks like myself, when all else fails will fall back onto a reboot since the computer is locked up everywhere else. NOTHING would run for me. I couldn't browse the internet to search the virus name, I could not open task manager to manually stop files, I tried to open BitDefender itself to see what the ###### was going on and why I was suddenly getting pop up alerts everywhere about trojan,fakealert.5, NOTHING.

Even intelligent folks sit here going, perhaps it's caught itself in a loop? Maybe a Reboot will stop the loop.... It's not a far fetched reaction to something like this.

My computer went into meltdown, and after 3 unsuccessful attempts to even get a BOOT SCREEN, windows 7 kicked in and said "Gee, you're not booting... would you like to fix this and do a system restore?"

UM.... HECK YES!

I immediately got back online, searched the virus found out it's not a virus but my OWN ANTI-VIRUS TURNED VIRUS?

Oh No they didn't!

You can try to defend BD all you like, are you tyring to look like you live on your knees infront of BD? Because seriously, Herman is right LOD you're just making everyone else irritated with your responses, defense of BD and basically trying to make normal everyday people feel as if it's their fault they didn't know what to do.

This is perhaps the WORST mess I've ever seen from ANY anti-virus company, they turned their own system INTO a virus basically.

I know I'll be there with my name on the class action because of this nightmare. I lost FILES, I lost WORK, and I pay for this?

Um, NO! I can understand small mistakes, this was massive, FAIL, all around DESTRUCTIVE. An "oops, my bad!" is NOT going to satisfy me and I'm sure many others.

They did not make an announcement the second they discovered the issue, no mass e-mailings to warn their consumers? A virtual cricket chirping on the forum? Tells me they don't care about their customers in the slightest and made ZERO ATTEMPTS at circumventing the problem or mitgating damages. They didn't pull the update, they gave no warning and let people log into their computers and the casualties keep increasing.

Hello everyone

I'am a BitDefender Internet Security 2010 user and I like it.

I´m living the " ..Trojan.FakeAlert.5 " and i´ve loosed my saturday freetime in family, while resolving the problem in my Windows 7 x64bit macine, with BitDefender 2010.

By now I'll wait for a good response of BtiDefender team, and i send them my support and best luck i can achive.

If someone can (.. on this confusion near panic zone..) listen for an experienced "user", follow me:

1. Reboot your machine in Safe Mode (Laptop with power diconnected - Battery out - .. pray .. - Battery on ..);

2. Make a Windows restore for example, to (..the last day before the bad upgrade date) 19th March;

3. Using another machine, I say, download from http://www.bitdefender.com/site/view/Deskt...ts-Updates.html , the manual upgrade Exe.file of your product;

4. Run it on your x64 bit machine, upgrading Bit Defender;

5. Then I suggest you to disconnect your x64 Machine form net-Web or disabling the upgrades from BitDefender, till our Support Team give us the expected good news.

I send to all of you, my best wishes of good weekend.

Amaro

from Portugal

First of all, I must say that this is good bye to BitDefender from me.

Secondly, this is how I fixed Bit Defender move to quarantine issue. On my computer it was set up to move suspicious files to quarantine, not to delete them.

Also, you will need another computer with same version of bitdefender installed and Parted Magic Live CD or something similar.

1. Locate your quarantine files and copy them to another computer (if you have dual boot, you can use another partition instead) with bit defender installed, into it's quarantine folder. If you can't access your computer (as I couldn't), use Parted Magic.

2. Now that you are on a second computer with bit defender running, use it to extract your files from quarantine to another location. Don't forget to maintain folder structure, so that you can put back every file where it belongs. This can be a lot of work, depending on how many files bitdefender moved to quarantine.

3. Run Parted Magic cd again, and use it to put your files back to their original locations. While you are in linux (parted magic) rename your bit defender folder, so that it doesn't load when you boot up your windows.

4. Boot up windows. Locate bit defender folder and rename it back to it's original name. Now you can uninstall it or fix it if bitdefender support came out with some kind of patch.

Hope this helps. I managed to fix my computer and I must add that this kind of flaw is unacceptable for a security software. So it's good bye to bitdefender from me.

p.s. I warned my friends who use bitdefender to this problem, so maybe you can do it to, just to make a bit less damage.

I reinstaled BD, cz the old one was stuck, didn`t made the update. The new one did.. works fine but in quarantine there NO FILE.. and my programs are still not working.. SO WTF?

my computer seems to be working fine now but the files are still in quarintine..i'm no computer expert so why can't a restore them. its says "the file already exist". what do I do there? should I just delete them, leave them or what?

i wish everyone would read the previous posts, although i understand there are sh*t loads.

Just hang on. im in the same situation, and we are waiting for another update to fix the quaranteen error.

If you had some files quarantined with the name Trojan.Fake.Alert.5 restore them.

You make it sound way easier than it is.Some people are reporting over 10K files have been quarantined.Then, there's the issue with unable to locate file path and File already exist.