Antivirus Statistics No Info

See the image for this problem

Hello Nunes

Could you please press on custom level (adjusted level) and press on defaults and take a look that under scan accesses files and P2P transferoptions that the first two options are checked and also last option. Do not forget to press on ok. Go also to general,settings,default settings.

Regards

Niels

All those options are selected: Scan accessed files,Scan boot and Scan packed files.

I downloaded the eicar test and BD diddn't react.

I think there is something that is not properly functioning, since the antivirus is stated as being active but no files are scanned.

See the also the next pictures.

Hello nunes

Please go to start,run,at the run dialogbox type services.msc press enter and take a look if all BitDefender services are started. Take also a look that all these services are set on automatic. To check that doubleclick on a BitDefender service,start up type must be set on automatic. If not change it and press on apply and ok.

To see if all parts are loaded together with windows go to start,run,at the run dialog box type msconfig press enter go to the latest tab called boot/startup bdagent and bdmcon must be checked.

Regards

Niels

All are running in automatic mode and in startup is also loaded . See pictures of my startup manager

Hello Nunes

Close BitDefender by rightclicking on the icon near the system clock choose for exit. After that put in your installation disc and choose for modify/repair.

Regards

Niels

Unfortunately this didn't help. Everything works fine except the online scan. Even the on demand scan works.

Could be better an uninstall and install?

Any third party software could be the issue?

Hello Nunes

What other security programs have you installed? Which are running in realtime mode?

Since when did this behaviour occurred? What software did you install or downloaded lately?

BitDefender realtime detects all the examples that you can download here: http://www.eicar.org/anti_virus_test_file.htm

Download this : http://www.bitdefender.com/uninstall let this tool run. Reboot your pc afterwards and install BitDefender again.

Regards

Niels

I have no other security software. I only detected this in the last 24 hours but I'm not sure if it is happening before.

I remeber to only install in the last days the SECUNIA software inspector.

I will try the reinstall and let you know.

Hello Nunes

The download version of secunia software inspector is still in bèta stage. So there could be still some problems.It could be a conflict with BitDefender and this bèta.

I can only say that when a complete re-installation doesn't work.

Regards

Niels

I unistall secunia. I uninstall BD with the uninstall tool and install again but no change. I don't have real time scan.

I don't know what to do. Could it be any recent BD update? I'm running out of solutions.

Hello Nunes

Take a look at exclude path from scan (applied to all levels) in the custom level of the antivirus module. If you find the letter of your hard disc select it and press on delete. Because otherwise your hard disc will not be scanned. If that fails try the following uncheck real-time protection is enabled. Check it again and put the slider on default.

Regards

Niels

I looked that. I have no exclusion defined. I also unchecked real-time protection and rechecked yesterday and nothing happened. It is a mistery. Unfortunately I don't use to see the graphs very often so I don't know when this issue began. For me was set it and forget it.

Does BD team have heard or see this kind of issue anytime before? Perhaps this could help.

If this issue is not resolved I have to change AV. I can't stand much longer without real-time protection.

I was contacted by mail by the BD support team to send some logs to analyse the situation.

I will let to know the results.

Let us know if the support team comes to a conclusion so that we can find out what was the problem.

Hi

Until today no reply from the support team. Anyone here in the forum can contact them and ask about this issue. If they arrived to an explanation?

Thanks

Hello nunes

So you tried all my suggestions?

Regards

Niels

Yes and nothing worked. The AV is behaving the same : no real time scan.