Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

@_chris_ Check a sample of these files to see if they are already restored: If they were already restored, it might be the reason why they are still in the quarantine folder. Some other users had files seemingly restored, but with a file size of 0 byte, so check also the file sizes in the quarantine and original folders. You can find the original location of these files in the XML file in the quarantine folder.

I would have expected the patch to get rid of these duplicate files, though, so it may be something else.

If your operating system is OK and only a few apps fail, then you are mostly OK and don't need to reinstall the OS, maybe only repair/reinstall these 4 apps if you can't find the missing files.

Hope this helps.

I finally decided to uninstall BitDefender Antivirus 2010 and see how things go without an antivirus at all. I don't see the use of it for responsible users, there is also nothing in BitDefender that tells me it saved me from so many infections and malware and would encourage me to keep using it. My license still has almost 2 years to go, so I can still reinstall if I need to. In one year, I already wasted at least 20 hours of my life because of BitDefender bugs or interface (before even Saturday's fiasco), so bye for now.

@_chris_ Then it may be a bug in the patch tool or BD if there is a discrepancy between the XML file and the actual content of the quarantine folder

I don't know what the bdq files are, Carmen or Corneliu might be able to tell. I'd make a copy of one in a temp folder, renamed as .txt and try to open it with Notepad, to see what's in it, maybe the original location...

So there is 44 bdq files and 44 dll/exe files in your quarantine folder?

You can try searching your hard disk for the 2 first dll/exe files, to see if they exist in other locations. If that's the case, it may mean that the quarantined files were restored correctly, even if they were not deleted from the quarantine folder.

When your broken apps show missing files (if it displays the file names), do they match the files in your quarantine folder?

Make a backup of that quarantine folder in any case, in a different location of the same disk will do.

Can you confirm that Windows itself is working correctly? That would be a relief.

can anyone tell me how long the rescue cd takes to work? mine seems to freeze up about two minutes into the process, then turns to a black screen after about ten minutes... help!

i can get to the blue screen that alerts me bd will now restore files, then nothing happens

Upon startup I get these errors:

bdwizreg.exe - application error

bdagent.exe - application error

Windows/system32/NvMcTray.dll

Windows/system32/NvCpl.dll

jucheck.exe - app error

System Restore won't run in Safe mode, also "Search" won't run.

@_chris_ You should try to open the .xml files with Notepad or Wordpad and you will see that the file will contain the name of the file that was quarantined and the folder where it was located. These are the information that are shown in the Quarantine module from the BitDefender interface. Try to see if the quarantined files coincide with the missing ones.

Thanks for your reply. I tried to open the xml files like you described, with notepad, wordpad, notepad++, dreamweaver and even google chrome. And the problem is that there is nothing there but whitespace. Google chrome even gives an error: "error on line 1 at column 1: Document is empty." I've attached one of the xml files so you can see it for yourself.

I was hoping that there is a way to extract the quarantained files so that I can see if the quarantined file names match the file names of the missing files. And that there would maybe be a general log somewhere in bitdefender which keeps track of bitdefenders actions, like when bitdefender found a virus in a file, where it was located and which actions were taken. I realize that that the chances for the existence of such a log are fairly small because that information was stored in the xml files.

The same as me, I decided to unistalll BD for some days and wait for the new install file on the http://download.bitdefender.com

hi, i've had the problem of fakealert5 ... and i tried the patch, after applying it, i restarted my computer... and after it restarts, everything seems ok, bitdefender internet security 2010 doesn't seem to detect any more fake positives... but after the update, the problem comes back once again... how do you solve it? i can't update the program after applying the patch, if not the problem will arise again.. i've tried for a few times, it's the same, someone please help me...

@confused_dude Go to Start -> All Programs -> BitDefender -> Repair or Remove and Repair the BitDefender installation. After a restart the new/correct virus signatures should be downloaded

Hey...did u get BD working with this method? Just curious to know if i should try the same...

Thanks..

even if i installed it on 23rd march after re-install windows but no success. The problem hasn't been solved

Ok, well I'm back after all this time.

So I've had a few issues ever since this all went down. Most of which, have been resolved but now I'm dealing with a new issue from the aftermath of all this that, I hope, doesn't force me to have to reinstall Windows 7 all over again. @_@

I thought that my computer was infected with a virus that was sending out e-mails to my contacts. I later found out that it was my laptop which was unaffected by the update bomb from Bitdefender but this was after I had tried to run a virus scan with BitDefender. Despite the 2 patches (the old one and the more recent one,) I was unable to even start a Virus scan. Bitdefender couldn't do it anymore.

My comp hasn't exactly been at 100% ever since Bitdefender messed it up but for the most part, you couldn't tell, that is, until today when I decided that since Bitdefender was still damaged (as the Virus Shield wasn't the only thing that wasn't fixed,) I decided to reinstall it which took longer than i should have because apparently, Bitdefender had also done damage to the system permissions within the system registry itself. I had to fix the permissions for my comp to write a registry entry where Bitdefender was trying to write just for the installation to complete.

After I completed the re-installation, Bitdefender failed to open. 'The program could not be started properly.'

After a 2nd reinstallation attempt and a failure to open the program again, I decided to just use System Restore and go back to BEFORE I uninstalled BitDefender, but unfortunately, System Restore no longer works. I've tried it both in & out of safe mode and I get the same error:

"An unspecified error occured during System Restore. (0x8000ffff)"

So now, I can't even use System Restore to fix my computer anymore NOR can I reinstall Bitdefender.

My only possible hope now is that the Windows 7 OS CD has a repair function in boot mode (just like the Windows XP OS discs) that'll allow me to repair whatever other system files need to be repaired that weren't restored from quarantine & weren't repaired from the Startup repair and that, hopefully, that'll solve the issue IF it doesn't, I'll have to format my Windows 7 boot drive and reinstall the OS from scratch JUST to get my security working again.

To everyone in here who still has problems. There is a chat option available just go to bitdefender.com and click "my bitdefender" in the top right, sign in, go to "my support," click "contact customer care" and choose "chat" in the "other contact options." They can help.

Cheers,

Chris

@D_May, no sign of a "sorry"? Come on, they wrote: "We regret that we put you through this inconvenient experience" in that email.

well the patch finally installed without any error messages, but still can't update if I try to update the update window jut sits there doing nothing, and then a windows warning popped up saying the updater had stopped working.

Now if I try to update the updater just sits there doing nothing and I get this warning:

BitDefender Wizard Registration has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

I am using Vista 64 professional, and BitDefender Game Safe.

The customer service rep through email doesn't read what I tell him and keeps linking me to the same page over and pver again no matter how many times I tell him i have already done that. Is there still no patch for Game Safe out? or what the email told me to use the patch when it 1st came out, and then some one on here told me there wasn't a patch for Game Safe yet. My computer boot_s fine, with 1 error message. I am really getting frustrated about this. this has been almost a week and I keep getting told different things by different people.

chrisjargan: The patch will not be able to restore the Windows files which were already restored by the operating system. Therefore, please open BitDefender, go to the Quarantine list and check if the files listed there already exists in your computer.

If they are, please go to Start -> All programs -> BitDefender 2008 -> Repair or Remove -> use the Repair function.

When I run the repair or uninstall program the repair option is greyed out and cannot be chosen. Also the files still in quarantine aren't system files, there are some Adobe extensions that don't work and I get errors when starting PS, also the ATI control panel is missing the dll for auto-start, the ATI file is no big deal, the Photo shop ones are.

Hi Chris,

I have read your case posted on this topic and, if it's Ok with you, would like to ask you few questions in order to best assist you on this matter.

Considering the above please provide me with the following info:

- what OS (operating system) are you using ?

- please define: "also the ATI control panel is missing the dll for auto-start" - name of the DLL file ?

- what error you get when you try to start Photoshop ?

- any OS error messages ?

I am using windows vista 64 bit

this is the dll file that causes an error on start-up ad2amrdec.dll

when I open photoshop I get

This application falied to start because ad2amrdec.dll was not found. Re-installing the application may fix this problem

it's the same driver

I get that 6 times, I am assuming it is my extensions trying to load because I can still use photoshop

and no i don't get any operating system errors, but I do get a

BitDefender Wizard Registration has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

and the windows error reporting box pops up

my biggest problem right now is that I can not get bit defender to update it self, or repair itself, and I don't know if it is safe to turn Real-Time protection on or not.

and I haven't been getting any help from the tech who has been contacting me through e-mail.

I appreciate your help, I have been trying to get someone to answer me who actually reads what my problem is, and it has been incredibly frustrating.

Sorry for taking so long to respond I was out

First of all I want to say that I have been working in IT for over 25 years and have supported and worked in all aspects of PC and IT support in that time.

I'm sorry to say that I've had enough of BitDefender. I was one of the many that got affected by the March 20th update fiasco. Except that I didn't know it was BitDefender that caused it. The first I knew was when I switched on the PC and it wouldn't boot - just a message about a corrupted .sys file. Using our second PC I trawled the internet for info on what might have caused the problem with this .sys file and ended up completely rebuilding the PC. Lucky for me I've got everything backed-up.

I would have expected BD to send an email out to all of its registered users warning them of the problem. At least then 1) some users may have been able to prevent the problem occurring and 2) I would have picked up the email on the other PC.

I'VE HAVE ONLY JUST DISCOVERED BD WAS THE CAUSE OF ALL THE PROBLEMS. Purely by chance on the internet.

Of course, other products that use the BD scanning software (like Bullfrog) were also affected.

I've had previous problems with BD 2010 (the last resulted in support telling many of us to 'not scan HTTP traffic' to stop the icon constantly going grey) and, quite frankly, I don't pay good money for a product as flaky as this. The statement from the CEO about the additional testing system and the extra steps in the testing process is great - except maybe these should have already been in place?

And for the users that have decided to stick with the product - how about offering them a one year (or two) renewal for free?

Anyway, as I said, I'll be switching to another product in the next few days. It's a shame because BD has many great features and could be a truly great package. But it's let down by poor quality control and ineffective support.

Im a gr8 fan of this AV system...I trust my work on it.

I buy this product In market..but there was no net connection for me to use this kind of help u provided in fourm.

lately I got infected with this false fake5 happenin'.

I was using 64x windows7 and it was worst I've ever seen. I lost so much data and very confidential files due to this fake5 I thought update would be good so update it with my friend internet..lately i got this when I don't have online resource.. and was unable to start any of my windows7.so I lost it when I used it...this was the freakout experience for me.

but now I hope bitdefender team will test each update and then give it online in future.

my very first line was true when I didn't get this fakealert5. So now on I will be more careful and find solution online rather then banging my head to save my data.

My best regards for Bitdefender team who always ready for better updates.

Tobloid.

Thanks Carmen Cernev for your respected reply to my post.:thanks:

with due respect Sir I've lost my data, but whats lost is lost..I don't wanna cover it with any compensation in a positive way. but the good thing is that everyone learn from there mistakes and so do I so I backup my important data regularly now ..its not even ur(bitdefender team) mistake completely. If I've read this topic at the time of destruction I would have been lucky saved.

at last Thanks every body for there time.

regards.

Tobulide.