Bitdefender Virus Shield Service Stopped

I have the exact same issue. How do you resolve this?

Hi Nexus357,

Can you please provide me with more details about the issue ? What error message you receive and when ? Does the issue still occur after you restart the PC ?

What BitDefender product are you using and what Operating System ?

No Error message at all. The "BitDefender Virus Shield" service just stops for no apparent reason. When the PC is restarted the service starts up normally.

The Windows System log states :

The BitDefender Virus Shield service terminated unexpectedly. It has done this 1 time(s).

This was logged on 04/08/2010 17:48:23

My PC automatically restarted on 03/08/2010 at 03:17:12, the BitDefender Virus Shield service started normally and stopped on 04/08/2010 at 17:48:23.

I'm using BitDefender Antivirus 2010

Virus Signatures : 6200103

Engine Version 7.33189

My OS is Windows 7 Home Premium 64-Bit

I too am experiencing this same/similar problem. BD will randomly shut down without providing any type of warning. The red icon in the quick launch tray turns grey and the program stops functioning until I restart.

I am running Win 7 Ultimate, 32-bit with BD AV 2010 build 13.0.21.347.

Chris

I am having a similar problem with BD IS 2010. It has become unresponsive several times a day since it was installed a week ago.

The error dialog I get says Bitdefender services are not responding and the icon in the system tray is grey. Sometimes it only appears to be non responsive for a short while (5 or 10 minutes) and then begins to respond again. Other times I have to reboot the computer to get the application to respond. There also appears to be a lot more disk access since installing the program. At some time the disk appears to be acccessed continuously for long periods of time and other programs become non responsive until the disk activity ends.

I am considering uninstalling the program to see if things return to normal but if there is some other fix I can try first I would rather do that.

I have turned off the auto updat to see if that may be part of the issue (it might have something to do with the disk access) but The vsserv.exe still seems to be causing a problem when a scan is in progress or completed.

Any suggestions?

winXP Pro SP3

HP laptop T2300 1.66GHz

2 GB RAM

Bitdefender 7.33222

Kim

OK so well the thing is, I haven't been able to reproduce the error. It just happens. In the morning I will find the scanner deactivated and gray out. The message says that there was an error and service has been stopped. It is pretty much the same as everyone here has describes. When it happens again i will get a screen shot and post it.

But one thing that I have notice is that when I close the program myself through task manager and reactivate the program, it still becomes gray. so i have to restart my computer and we are good.

I don't think it is the schedule scans. no problems on other days. I have it running daily and it hasn't happen everyday.

Also, I have ran every scan there is, one by one and ran updates and everything. No errors.

Also this only happens when i get up in the morning.

but i have notice something. I leave my computer on all night and all day and when my computer goes into screen saver, the scanner is turn on to game mode. I don't know if it is because game mode stops all the scans and errors out but i haven't had time to test that.

Has anyone notice this?

thats the one

OK well restarting the computer always works so there isn't a problem with getting it back to working status. I only have had this virus scanner for 2 weeks and it has done it to me 5 times. this problem is not a major problem because it hasn't cause problem other then annoying system restarts. So when it is gray. updates and virus scanner completely stops working and i suspect it leaves my computer wide open when down. nothing will run. even manual scans. that is all i can say. no other information i can give you. unless you can suggest other test i can preform next time this happens.

also, one note is that it happens when nothing else is running on my desktop. no msn, steam, xfire, windows updates or anything that could cause problems.

I did a fresh install of Windows 7 on July 31st. BitDefender was the first thing I installed and it's been having this problem ever since. I agree with DJZen. It's not a major problem but it is annoying and I'm concerned that the PC is unprotected when it's in this state.

I just installed BD yesterday and find that I also have the exact same problem that the others have w/ the icon going grey and receiving an error message "BitDefender service is not responding". I read somewhere that the icon may go grey when BD is updating; that also would be unacceptable if protection is absent while updating! However, I do not think that is the case here. The icon goes grey and I get the error. I read that re-starting the computer will assist in re-starting BD, but am I to do this 3-4 times a day while I am working and losing data that cannot be saved while rebooting? I understand that this issue has been around for some time now. Has BD a fix for this? I am otherwise pleased w/ the product, but this is a big issue w/ me. I hope that I have not made a mistake purchasing BD. Thank you. Please advise.

HI

me again. So I did what you asked and everything looked good till yesterday morning when I discovered it was grey again. But this time around i changed a few things. One, i changed my schedule scans to the afternoon now. So it eliminated that as a factor to the problem. Two, ALL programs that could run at night or update at night were turned off. Three, game mode was still on but i dont see it getting affected by the screen saver anymore.

So I believe your theory about the updates is the likely problem with service shutdowns. I have try to recreate the problem but still with no luck. I try to run a game while updates were going but nope. Do you have any other suggestions? do you need me to send another diagnostic file?

Daniel,

What is going on with this issue? Tech Support is not responding to my emails on the support ticket you opened for me and vsserv.exe keeps on crashing.

Shaylan,

Thanks, that's good to know. Given the support I'm getting, with one machine where BD crashes and one where it's causing horrible performance issues and with less than 2 months left on my subscription, I'm not sure I want to bother with an upgrade.