Vsserv.exe Taking Up 100% Of Cpu

Dear Technical Support people

I have the problem of vsserv.exe taking 100% cpu. I am uploading the vsserv.log and vsserv.err.log files. Please help me regarding the problem.

I am having Windows XP with SP3 OS.

Link for vsserv.log file : http://www.sendspace.com/file/z1iia5

Link for vsserv.err.log file : http://www.sendspace.com/file/yi06x2

Thank you

Pramod

Hello Support Team,

I moved to Bit Defender 2010 from Symantec 10.1.5 a month back. My OS in Windows 7. Initially it was working fine. over the past 2 days, i have noticed a significant rise in the cpu usage of vsserv.exe and livesrv.exe. They are kind of slowing my system. Today it was alarmingly high and it brought my system to a stand still. both vsserv.exe and livesrv.exe are taking turns and are using more than 40% of CPU. I m unable to open a single application now. Kindly help me with this, and let me know if i have to provide any log info from my PC

Thanks

Pavan

My PC, be it a little older, still works. I recently reformatted it because it was freezing, locking up. After reloading all my software including Bitdefender 2010, it still freezes up. And VSSERV.EXE seems to be the culprit, using up to 99% of the CPU. I've glanced over this forum. Please send me an email on what to do. I have a hard time understanding that it looks like this problem has been around since 2009, yet most of what I've read here seems to still be in the "debugging stage"? This hasn't been solved yet? Anyway, please email what you would like me to do to FIX this. Thank you.

Hi,

I'm new in this things, but I also, bought the Bit defender 2010 and my PC from time to time goes REALLY slow.

I managed to open the Task Manager and see the task that was taking more CPU was the vsserv.exe and another called liveserv.exe

I will follow the indications described in this forum and let you know about it.

Thanks,

MifPT

vsserv.exe is taking 100% of my CPU usage. I am using bitdefender 2010. is there a way to fix the problem, or do I have live with it?

Is there a technical support / help for bitdefender or do we have to solicit help for the general public? I found it hard working with bitdefender. Please help.

ben

I have been having problems with BD since Version 2009.

The first problem was to do with vsserv.exe. It was hogging an average of 86% to 97% of my CPU causing the computer to become unresponsive and some programs completely lock up until vsserv.exe stops. Also vsserv.exe cannot be stopped or paused through the task manager. It has a life of it’s own.

After many days of waiting on BD support, they emailed me and told me to download version 2010. So I uninstalled 2009 and installed 2010. But the problem came back again shortly after.

Then a new BD problem started.

BD would shut itself down and tell me to restart the computer, and if that doesn’t work to contact BD support.

I find BD support is so slow to respond and the fixes they gave me didn’t work, so I formatted a new drive, reloaded XP etc. and of course BD 2010. This should have eliminated any corruptions or errors preexisting on the old drive. This was a chance for BD to run on a totally clean drive.

Everything was fine for 2 weeks. Then the vsserv.exe high CPU usage problem started again ~ (hogging my CPU 86% to 97% and stalling my programs).

And now it also fails to start on some boot_s and gives me error messages about “unable to start BD, restart or contact BD support”. Arrgggg !!

And this morning I waked away from my computer and BD had shut itself down. (no firewall, no virus protection). In a panic I pulled my Ethernet cable. About 15 minutes later BD restarted.

This is some seriously buggy software. Both of my problems seem to each have many individual user complaints posted. So I am convinced BD has some very real universal problems.

I am running a 1.6 Ghz AMD Anthlon board with about 1.75Ghz memory. Everything runs great except for BD. I hope BD gets this fixed or they are going to lose a lot of future business. If they don’t come up with a simple patch to fix this, I am obviously going to look for another vender when my subscription comes up for renewal. And maybe before then, if these problems get worse.

I have been a BD subscriber for many years and have always found this product to be very good protection, I have never had a virus nor infection on my home pc and to me this program is generally user friendly with many options. Needless to say I have told my friends and family about my success with this product, unfortunately I now have a bit of egg on my face.

I am now seriously considering removing the bitdefender program, throwing away the money and chalking it up as "lesson learned"! I am in utter disbelief that the issue of vsserv.exe has not been resolved. This issue has been ongoing for nearly a year, BD support staff is constantly instructing members to start a support ticket, provide logs, info, screen shots ..etc... most time without any resolution. Customers can not use their computers due to this error. they ALL have paid money for your service and you all cant come up with a fix?

PLEASE explain to me support, if updates are daily, why can't the fix be updated automatically? There are limited OS, with limited versions...updates are there and used for EXACTLY this reason. My experiences have taught me. when it comes to home pc and protection most people will have no problem with google-ing "pc protection" and buying from your competition.

My 2 cents...get off ur butts and get a fix for your customers.

Well, I'm thinking what I can say.

I put the 2011 Total Security on my son's computer and the issue of vsserv.exe was making his pc totally unusable. I removed the 2011 product and the pc ran just fine. My frustration was vented in these forums.

I had 2010 Total Security on my PC and this product runs without one issue and preforms flawlessly. So I decided to upgrade to the 2011 product as you have suggested, just to see if BD was ready for me to put on my sons pc and tell my friends on the fix...

Hmmm installed the upgrade as instructed ( bd removal tool, correct version) and what do you know..? the vsserv.exe only spikes to 120,000K. Twice the demand as any other process, I will remove the product.

speechless....

UPDATE WE HAVE A NEW WORLD RECORD VSSERV.EXE SPEED at 373,776K

The CPU usage does not occur on our newest version, BitDefender 2011. As you can upgrade for FREE and use it I would strongly recommend you to read the article below:

I read the article.. I strongly suggest you preview my image as you can see the vsserv has indeed occurred and at an alarming rate.

Hi!

I too had this problem, which occured both with BD TS 2009 and now, with BD IS 2010. After a lot of headaches and a lot of reading about other people's suggestions, I disabled the automatic update and now the problem is gone... The computer works like it should and no more 99% cpu usage from vsserv.exe

However, i'll install BDIS 2011 to see if the problem appears again with the automatic update enabled, and if that's the case I'll try disabling AU and see if that solves the problem again. Until then, I manually update the program every 1 or 2 hours if I don't forget to...

I should mention that I also disabled the Automatic Updates function of the windows (wuauclt.exe) because the CPU high usage seemed to coincide with the starting of wuauclt.exe service (not simply turning off the AU from control panel, but disabling it from Start>Run>services.msc). I don't know if either of the two measures I took worked or the two combined, or if it would work for you, but you should try it!

Hope it woks for you!

OK, I'm going to chip in here with my own experience...

We have been using BitDefender for over two years. We began with BD AV 2009, which I think we installed in late 2008. We just recently purchased new licenses. We manage systems for a couple of small businesses. We now have BD products running on nine different machines. Two machines have 2009 products; the rest have 2010 products. Some have the basic Antivirus app; others have Internet Security. We work with all three operating systems – XP, Vista, and 7. The brand names run the gamut, too: Acer, HP, and Dell. Laptops and desktops.

None of our machines has experienced the systemic overload that is the topic of discussion in this thread.

I'm not saying the issue doesn't exist. Obviously, enough people are experiencing it that it needs some attention.

Here are my observations:

I always install the program using the expert/custom configuration.

I never enable automatic scanning on a schedule. We perform a manual scan on each machine on our schedule. And we do it late at night, when we know the machine won't be in use for other things.

I never enable the function called <Send Virus Reports>. This is a function that provides useful information to BitDefender, but it does absolutely nothing for the end user's PC, except use CPU resources. This function provides no live protection whatsoever, and it is not necessary. That's why you have the option to turn it off.

For virus database updates, I use manual update, with the setting called <Prompt before downloading updates>. The time frame varies from one end user to another, but we never set it to check for updates every one or two hours. We typically use six, eight, or twelve hour intervals.

<Prompt before downloading updates> means that the application notifies you that an updated database is available, and asks if you wan to download it. If I'm working on important, resource-heavy tasks, I routinely say NO, and do the update later. If I don't do it later, the application will remind me in another six hours, anyway, and if I keep putting it off, I'll get the exclamation point alert in the system tray as an additional reminder.

And when it comes to Windows automatic updates...

Well, you probably don't even want to go there with me.

All of our machines have Windows Automatic Updates turned off completely. And we also suppress the notification, so we don't see a red shield in the system tray.

We manually update each machine about once a month. We use the custom update function, and I routinely turn down one or two of the "critical" updates. My favorite example is the update to the Windows Mail Junk E-mail Filter, or any type of update for Outlook or Outlook Express. We don't use any of those applications, so we don't need those updates. But Microsoft still considers them critical. I never select the optional updates.

I don't want Microsoft making any changes to our machines "automatically," and I certainly don't want updates getting installed on shutdown or startup, or when we are engaged in mission-critical tasks.

I spend a meaningful amount of time monitoring the health of nine different machines, and it is part of my job. But for the record, these machines are not networked. I am not working in a corporate environment. It is a small business environment, but the PCs are, for the most part, consumer equipment. This why BitDefender puts “Home Office” in the "Consumer" product category.

For just one machine, the careful monitoring and micromanagement that I do isn't that time consuming or intense.

I'm offering a personal opinion here, and you can take it with a grain of salt. But a virus update once every twelve hours, and a Microsoft Windows Update once every 30 days, is enough.

Somehow, it just doesn't surprise me that some machines are getting temporarily crippled, if they are configured to perform four or more tasks simultaneously on startup: Uploading virus reports to BitDefender, downloading virus updates from BitDefender, running an automatic virus scan, and checking for, or actually downloading and installing, Windows Updates.

And that's really only the tip of the iceberg. There are dozens of other common applications that are default-configured to perform automatic updates: Firefox, Java, Adobe Reader, and Adobe Flash, to name a few. Auto-update can be disabled on all of these.

QUICKBOOKS, a very popular bookkeeping program used by many small businesses, is notorious for running services in the background, and performing updates, even if you don't launch the application. There are ways to shut off these obnoxious functions, but you have to look for them.

I'm not saying that the guys at BitDefender shouldn't be investigating this issue. What I'm saying is that there may be some variables involved that they can't control. And in some cases, the end user may not even know that these variables exist.

Any computer is going to crash, lock up, or slow down if it is trying to do too many things at once.

BMK

Hello, on 25/9/10 my company pc infected with virus. after that ,Vsserv.exe cpu usage is always high [80-99%] what the ######...

i just solved it on 10/10/10, almost give up with this problem...

here are my step.

BITDEFENDER ANTIVIRUS 2010.

1. Disable "SEND VIRUS REPORT" >>>SOLVE it.. Lol

Here are my pc spec

PC -1

AMD 3500+

winxp sp3

1GB RAM

1.5TB HDD

PC-2-5

Atom 1.66

winxp sp3

RAM 1GB

320GB HDD

try it. just disable "Send Virus Report". it worked on me.

Hi Sergen,

So you did not have a true virus? maybe a false alarm so?

or simply a touch of humour? " />

it was a big bug indeed...

Probably the 2011 version has corrected this bug? I hope so...

I never had the vsserv issue, so I hope it won't happen...

Thanks for the information, I'll try to keep 2010 until the end of the year...

Your systems are fine, maybe you could add some RAM if you use Photoshop or a big software +dvd processing +... , however 1GB is convenient.

Regards,

L.

It a virus, kinda like Nimda. it create 3 *eml file in every shared folder on network, i had to manually delete it..almost 30K eml files...hehe, but that solve now, no problem.

i guess bitdefender have to sent report for 30K eml files...thats's why it use almost 100% cpu usage.

regards

sergen

Hi blkprlz,

First I want to apologize for my delay in responding to your post. In case you are still having issue, in order to solve it, I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system.

If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your general hardware specs (CPU, RAM, System Type...).

In order to see your system configuration, right click on the MyComputer icon present on your desktop and choose Properties.

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Note: Looking into our database I cannot find any e-mail from your side, can you send me the ticked ID you received when you contacted us, please ?

I am waiting for your answer.

Thank you!

Follow the recommendation from Mihaela M. in the post above yours.

Regards,