Bd Total Security 2011 Update Problem

dpears@bitdefender
dpears@bitdefender
in Old topics

Hello all,


Anyone else getting a error message when trying to update of the following


'An error occured during the update (-2002). If the problem persists, please check our online support website at: http://www.bitdefender.com.'


I started getting this error as soon as I turned my pc on, last night it seemed fine, I've tried restarting the pc and launcing update again, no luck.


Looking through my logs for updates the following occurs


LOG1 : The following files were downloaded. These files are part of the component AntiSpam:


asversion.txt


LOG2 : An error occured during the update (-2002). If the problem persists, please check our online support website at: http://www.bitdefender.com.


LOG3 : The following files were downloaded. These files are part of the component AntiSpam:


asversion.txt


asversion.txt


Whenever I try to update the 3 logs in the same order appear.


Many thanks in advance

Comments

  • George R.
    George R.
    edited September 2010

    Hello dan9812,


    Since when is this issue occurring?

  • dpears@bitdefender
    dpears@bitdefender
    Hello dan9812,


    Since when is this issue occurring?


    Hello, it was doing it around an hour ago or so. However, on reading your reply I relaunched the update to check if it was doing it again and it updated fine. (new patch/data available I guess?)

  • George R.
    George R.
    edited September 2010

    Sometimes the update process will not synchronize properly with the servers. It is a rare and isolated occurrence, we usually recommend checking again later.


    Thanks for posting, the feedback obtained from users was most useful in the past. :)

This discussion has been closed.

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