Annoying Windows Alert
The alert started 5 days ago. I am running BitDefender Internet Security 2011, Vista Premium 32bit. The alert started showing up a couple times a day until today, 5 times so far and getting more annoying. Can anyone Please help me with this??
Comments
-
Please post a screenshot of the error message and follow this procedure to submit dump files to tech support for investigation:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for them to analyze the files and respond depending on their workload, so please be patient.
Regards,0 -
Please post a screenshot of the error message and follow this procedure to submit dump files to tech support for investigation:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for them to analyze the files and respond depending on their workload, so please be patient.
Regards,
I have done all of this and since I tried the repair. It worked good for about a week and now the scheduled scans will not run on their own, have to do it manually?????0 -
I believe when this started was before bd2011 scans (deep, full ) ran one day, bitdefender needed to upload files before they would scan, and that was after running good for about a week. I still need it to run good for another 215 days and I jumped the gun and purchased another 2 yrs. after my 215 days run out, if I keep having these problems, it might force me to change my anti-virus provider and I don't want because I like it when it runs without a problem but with having these problems what would you do. I keep trying...
0 -
The steps above are to generate a support tool, not to resolve any issues. Please follow the above steps then send me a PM with the download link so we can start troubleshooting.
Looking forward to your answer!0
