device — Expert Community

Protect device administrator

Cybercomet — Thu, 06 Oct 2022 22:27:51 +0000

How can I protect the app from being uninstalled? You can easily turn off the device administrator in the settings. With other apps there is a protection so that you cannot disable these settings. Unfortunately, it is also not possible to lock the settings with the app lock. The PIN is queried, but you can simply click away from the window with the back button.

Purchase 10 Device subscription and share balance subscription with friesnds

AmilaArt — Sat, 15 Apr 2023 15:33:26 +0000

Hi,

I need to re-activate the Total security on my Laptop. But Bitdefender does not allow the purchase of only 1 device. If I purchase 10 Device subscriptions, Can I share the balance of 9 device subscriptions with my friends?

Can they register BD Central by their own Email address?

Is 1 year subscription period starts with the first purchase or does the subscription period start individually when they activate?

or How can I buy a subscription for 1 device 1 year?

Thank you in advance

Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly

BazzaUK — Thu, 16 Jun 2022 18:32:25 +0000

I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices are sharing the same device ID. I also installed it on a Windows 11 laptop, which registered itself just fine, as did my iPhone.

As a network engineer, im very familiar with MAC Addresses and based on another post I found having similar issues, checked both devices that seems to be sharing some form of ID and confirmed they had different unique MAC Addresses (on both Wifi and LAN interfaces) and none of the interfaces were virtual.

Seems to be a pretty big issue this does, and lots of people struggling with it. It's frustrating as on my MacBook it found an infected file (false positive) and it told me the file was actually on the iMac! I got very confused when I followed the file path, only to find the folder/directory didn't exist... no wonder, it was on a completely different computer than it was reporting it to be on!

I hope they sort this soon, as it's one of the reasons I invested in a 20 licence package, so i can add all devices for the family and manage them from a central dashboard... which it seems now I cannot until they fix it.

Are there any known workaround or fixes for this currently? It's driving me nuts.

Device appears both Inside and outside the BOX network

RBD — Wed, 17 Feb 2021 09:41:23 +0000

The device I'm using the BitDefender Central iOS app on to control the Bitdefender BOX, shows all the devices connected fine inside the BOX network.

However it also shows that device a second time in the 'Outside BOX network' tab.

It shows it 'At Risk' but with minimal details i.e. no mac address.

Anyone know what's going on here?

missing device

ffsb42 — Fri, 19 Jun 2020 21:56:17 +0000

I had to rebuild one of my PC and for some reasons it doesn't show in the bitdefender central page under my box2.

furthermore, I need to see the device to enable port forwarding....

same problem with the android app and the web site BTW.

Unremoved Device In My Devices Tab

Andromedy4 — Mon, 11 Jul 2016 16:58:35 +0000

Hello! Sorry for copy-paste, but i still unsolved my problem with activation.

I re-install Windows 10. Now I have 2 same devices in My Devices panel. But one of them - Device limit exceeded, second device - Protected. I cant activated product.

Support

From the information you provided us with we noticed that you have installed Windows 10. In order to take a screenshot please follow the instructions in the article below:

Type the "Windows Button + F12" - The file will be saved under documents >pictures > screenshots.

I send screenshots. Is attached.

Support

Kindly be informed that in order to manage your situation you need to first delete both your devices from your Central account:

1. Connect to your Central account and click on My Devices.

2. Click on the 3 dots next to the device you wish to delete.

3. Select Remove and then Remove once more for confirmation.

In order to update your product according to your Central account, all you have to do is re-login with your account in the product.

Thus, please follow the steps below:

Open Bitdefender 2016;

Click the Settings button (in the upper right of the window) and select Account Info;

Then click the Switch Account button (from the bottom of the window);

And enter your Bitdefender Central credentials (email and password).

I have passed all the steps that you had mentioned. But I cant find "Click the Settings button (in the upper right of the window) and select Account Info". Could you please send me screenshot where I can find it.

I passed next steps:

Then click the Switch Account button (from the bottom of the window);
And enter your Bitdefender Central credentials (email and password).

But it didnt help.

Still waiting answer.

One more thing. This device is unremovable. I remove them - click the Switch Account button - is appear again.