freeze — Expert Community https://community.bitdefender.com/en/ Thu, 03 Oct 2024 22:02:48 +0000 en freeze — Expert Community Windows is freezed because of Bitdefender https://community.bitdefender.com/en/discussion/98229/windows-is-freezed-because-of-bitdefender Wed, 20 Dec 2023 17:17:58 +0000 General Topics Soltani.S 98229@/en/discussions This is happening several times on my computer since last month.

Windows is getting frozen and I just can't work with my computer anymore after that.

To see what the problem is I opened the Task Manager (which takes several seconds to open and refresh the list of apps) and I noticed more than 16 Bitdefender Background Apps running.

Please see the screenshot I attached here.


My system specs:

  • Windows 10
  • CPU: intel Core i7 7700HQ 2.80GHz
  • Ram: 16GB DDR5 2400MHz
  • Storage: SSD (there are plenty empty spaces in all drives)
]]> Random hangs for small percent of mac clients https://community.bitdefender.com/en/discussion/96721/random-hangs-for-small-percent-of-mac-clients Thu, 03 Aug 2023 21:40:01 +0000 Install and Updates adidasnmotion 96721@/en/discussions We have a strange issue with BitDefender on about 10% of the maOS clients we have it installed on. Our macOS clients are Intel computers running 12.6.8. We started having some of our macOS clients randomly hang from time. On a couple of machines we started experiencing an issue where the computer eventually became unusable. It would hang at login and either never become responsive or it would automatically reboot itself. We even wiped the drive and started over on one of the affected computers and discovered that the hang at login wouldn't occur until we installed BitDefender again. Uninstalling Bitdefender the problem would go away. After further testing we figured out that the problem returns only if we reinstall BitDefender with the "Network Protection" features turned on.

We've now implemented that change on all the problem machines and that seems to have resolved the issue. Is there a known issue that might cause this? Is there a way to fix this? We'd like to protect all the macOS computers the same way if possible.

]]> Bitdefender customer service ticket https://community.bitdefender.com/en/discussion/74229/bitdefender-customer-service-ticket Wed, 14 Dec 2016 02:13:11 +0000 General khoitd1997 74229@/en/discussions Hi my ticket number is  2016121314370001 , I was just wondering if my email reply including the log has been received yet? It has been nearly a day since I send my reply. Thank you in advance. 

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