Installing — Expert Community https://community.bitdefender.com/en/ Thu, 03 Oct 2024 22:29:35 +0000 en Installing — Expert Community How to get the product I paid for? (Bitdefender Total Security Multi-Device 2017) https://community.bitdefender.com/en/discussion/73006/how-to-get-the-product-i-paid-for-bitdefender-total-security-multi-device-2017 Fri, 14 Oct 2016 14:41:35 +0000 General user32767 73006@/en/discussions Dear forum members,

I need your help with the following issue:

I have bought Bitdefender Total Security Multi-Device 2017 subscription for 12 months.

I have got the email that my payment was successfully received, but that is all I got. I mean, what's next? I was expecting for some download link or at least some activation key - anything to understand how to get the product I bought. Totally ridiculous situation.

I found similar issue here: link , and for that case the solution was pretty simple: product is linked to the account. In my case, the trick is that I did not have any account when buying. I just opened the site, chose the antivirus I liked, and bought it. I tried to register account afterwards, using the same email I was using while paying, but there is only a demo version there.

Please let me know if you have an idea how I can get the product I bought, is it even possible? Because if it is not possible, I will at least try to retrieve my money from the Avangate.

 

Best regards,

user32767

]]> Having Trouble With Downloading And Installing Bitdefender Total Security 2016 https://community.bitdefender.com/en/discussion/72261/having-trouble-with-downloading-and-installing-bitdefender-total-security-2016 Sat, 03 Sep 2016 01:07:47 +0000 Install & activation CyclingTog 72261@/en/discussions I bought a Bitdefender Total Security 2016 DVD a few days ago, although I am having trouble with installing it.

After putting the DVD in the PC, it gives me the option to click on 'Install'. When I click on 'Install', it starts to download. The download gets to about half way and then I get a message saying that there's no internet connection, but there is definitely an internet connection. I've tried 3 times but I keep getting the same message saying that I don't have an internet connection, although I am able to open other websites. Does anyone know what the problem could be?

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