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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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The “Add this number on WhatsApp” scam is back – Here’s how it works
A new wave of scams is hitting WhatsApp, and it’s surprisingly simple: someone tells you to “add this number” on WhatsApp. That’s it. No shady links, no infected files - just a phone number and a request. But what seems like harmless curiosity can easily lead to your personal data being stolen, your account hijacked, or…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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Bitdefender Total Security not asked for
I have installed executable downloaded for Bitdefender Free In spite of that, Total Security was installed as trial versione for 30 days How can it be possible and how I can switch to Bitdefender Free? Will it turn to free version after 30 days ? Or, worst case, I need to reinstall Bitdefender Free ? In the latter case,…
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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how is it possible to have to pay for another year within 3 months?
I did pay for a new year in april this year. Now is there another message in the central that there will be a payment within 25 days. How can i stop automatic payments? Regards, Marja Kwaak
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After installing Bitdefender (Win7), I get a blank page for a certain link
Dear Lady or Sir: I have just installed Bitdefender Total Security on PC (Windows7). All the websites I use more often open correctly, excepting this one: xexchange.com/ After accessing it, it displays a blank page. I mention that I used this link very often before installing Bitdefender and I never encounter the ''blank…
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Is there a configuration to help reduce network-conflicts with a software package I actively use?
I am using a software package called Alchemcharts which uses a network connection and sends my credentials to a private server. Bitdefender acknowledged this transfer and actively stopped it. Ironically, I was still able to log into the program and server. I am seeing a potential slow-down in the data-transfer, suspecting…
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Firewall issue with NAS
I am having problems using commands like copy and paste in Windows 11 File Explorer when trying to copy large files between my PC and my NAS. I can navigate around and see all the files on my NAS from within file explorer and I can also open up files. However, when I try to copy and paste files in either direction between…
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Bitdefender Internet Security after update now is Total Security
Hello, Today after an update my subscription changed from Internet Security to Total Security Individual.My subscription still says i have 80 days left which is correct,but now i have a different internet suite. Also i clicked on renew to see what happens and i don't even get the option to select Internet Security.
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How can I get BD to process the existing "spammy" emails in my inbox (Windows11)
Hi, sorry if this is not the right place to post this, but it was the only place that seemed to have a "New Post" button! I have transferred all my Outlook settings across from my w10 PC to a new W11 PC but it seems to have about 500 too many unread messages in my W11 inbox going back about 2 weeks, is there a way to get…
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Reach Influential Business Leaders with the General Managers Email List
In the modern B2B landscape, connecting with the right decision-makers is key to driving meaningful engagement and growing your business. At Ready Mailing Team, we provide an accurate and comprehensive General Managers Email List to help you reach high-level executives responsible for leading business operations across…
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Deleting browsing and websites
On my previous anti-virus I could delete browsing and websites. I don't see this option on Bitdefender. I have a disc cleaner that deletes temporary files. I'm on windows 10 and google. Google shows an option to delete history, but it doesn't seems to work on my pc. Perhaps it's because I don't have, or want, a google…
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Bitdefender detected a threat in Fortnite webcache?
Apparently there was a threat in my Fortnite webcache. Does anyone know how this could even happen?
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How to contact Support directly
I have never dealt with a software company that does not have contacts listed for direct support. I would like to suggest a software improvement but see no way. frustrating.
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Erro no Kernel / Aplicação Mal Intencionada
O Bitdefender pode ser o causador do desligamento inesperado dos notebooks. Eu atualizei drivers, o notebook é novo, não tem softwares desatualizados e o Windows está atualizado. O notebook também não superaquece e não tem problemas de stress do processador. Verifique a questão do Kernel. Eu tenho o memory.dmp salvo na…
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Low Resolution Warning When Bdgui Is Run
Hi I have remastered the liveCD (bitdefender-rescue-cd.iso 06-Aug-2010) to include the ability to email the results of the scan back to me I would also like to be able to remove the low resolution warning when bdgui is ran for the first time.
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It's 2025 and BT still can't deal properly with email archives (PST)
System scan and results show 1 email …ONE EMAIL…with a trojan. The prompt is for "take action" or "don't take action". You would assume 2025..hey BT must be capable of handling massive email archives right? WRONG! The take action blows away the PST completely. This issue dates back to 2010 as far as I can see. I contact…
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VALencia Vpn will not load YT videos.
Hi Is there a reason for this? YT website will load but Video will play at all (blank screen). I like this valencia location for its latency but seems like BD is having an issue with valencia. Any ideas?
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Windows PC Slow After Bitdefender Installation – Need Expert Help
I recently installed Bitdefender total security on my Windows 11 system, and although I'm happy with protection it offers, I've noticed a significant drop in my system's performance especially during startup and while launching applications. I’m facing slow boot time, apps taking longer to open, occasional system lags…
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[Help] Web Protection not working on links from Outlook app
Hello dear Bitdefender Community and Team, 👋 I hope you’re all doing great. I’ve been using Bitdefender Mobile Security on Android, and everything is working perfectly — including Web Protection, which is active and fully enabled (with all required permissions granted, as shown in the screenshot below). However, I’ve…
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Why does VPN keep getting installed after I uninstall it?
Why does VPN keep getting installed after I uninstall it? I uninstalled it a few days ago and today I noticed it got installed!!? I am using another VPN software and service. I don't need BitDefender VPN. I am using Windows 11.
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bit defender updates software to 90% then doesn't continue.
When I cancel it the whole program shuts down, including the Firewall. I need to reboot to get it back and when I do there is a report of a critical error -2147024636. I'm on version 27.0.49.254. This only happens when I update the program, not just a regular update. The program update stops at 90%.
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Bitdefender keep starting twice
Suddenly, the Bitdefender started to start twice. After a while, I looked for a solution and found one. Bitdefender starting twice, or showing two icons, on a Mac, can be due to the program being listed in Login Items or accidentally duplicated folders. It worked for two days after some attempts, but this morning it…
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a team viewer get installed and iam hacked of crypto currency.
Every now and then A team view get autoinstalled on my computer in this folder C:\Users\TejbirPC\AppData\Roaming\QTUpdate with the folloing files. QTConnect.exe TeamViewer.ini TeamViewer_Desktop.exe TeamViewer_Resource_en.dll TeamViewer_StaticRes.dll content of teamviewer.ini is as [Settings] nosave=1 importsettings=0…
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subscription cancellation
I was unaware of autorenewal and wish to cancel my subscription. Please advise.
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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trying to open an online account
Used both Chrome and Edge, cleared my browser history, restarted my laptop. When signed into a brokerage url and trying to open an account I am allowed access to a certain point, then it tells me I cannot go any further. the URL shows system-error. Company has indicated that it could be my browser or my antivirus on my…
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Coretemp will NOT run with Bitdefender on Windows 11
I recently installed Windows 11, and had Bitdefender running with Windows 10 and Coretemp. When I went to Windows 11, and I tried to launch Coretemp, I got the error "Potentially unwanted apps detected", and the coretemp error "Driver has failed to load". I went on chat, and they couldn't solve my issue. I uninstalled…
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Windows 11
Hi. New laptop with Windows 11 installed. Finding it not compatible with BD antivirus. Do you offer a product that runs a Windows 11 device in S mode????? If so, how do I get please. Ta in advance.
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…