AdrianHa

I have installed Total Internet Security on a new Lenovo Yoga 2Pro which has a 3200x1800 display. Unfortunately at this resolution the Bitdefender software windows are so small / minute that it is impossible to read them. Any plans to make Total Internet Security compatible with these high resolution screens?…

Reported.

Hi Matt, Nice to see you aboard.

Malware evolves all the time, there are new threats created every day , maybe this is something not seen before. Malwarebytes didn't recognise or stop this either. 1) What OS do you have. 2) Which Bitdefender product are you running. 3) What settings do you have for Bitdefender antivirus conrtol? 4) Where did you encounter…

Sorry , no. The icon is fine, it is a Bitdefender logo and does the intended job. Better the developers keep producing a product that protects your system than waste time on making icons pretty. The appearance of the icon is really not important.

I allways run in SAFE mode WHAT if you can`t accsess the internet due to a virus I have had this loads of times due the viruse being installed as a service during BOOT up. https://helpdesk.malwarebytes.org/entries/2...e-in-Safe-Mode- Unless otherwise directed always run Malwarebytes Anti-Malware in normal mode.…

ran in safe mode :malware bytes found 945 PUP`s and i quarintined. PROBLEM SOLVED. Malwarebytes is not designed to run in safemode. PUP's are not a virus, they are bundled software /toolbars etc. that get added by the user when they download a program , and do not read the EULA, or installation pages before clicking "yes"/…

About 4 hours tryed in safe mode with unistaller to unistall BD but not working stuck on 67 again Time to put in a ticket to support: http://www.bitdefender.com/support/contact-us.html Or use the live chat facility: https://chatsupport.bitdefender.com/phplive...t=0&custom=

Hi, The second link I gave you is >> http://www.bitdefender.com/support/contact-us.html << Note the difference, it is CONTACT US.html not CONSUMER. That second link asks for details,email, license etc. and puts you in contact with support. (From here it defaults to http://www.bitdefender.co.uk/support/contact-us.html )

1) Have you got other resident malware protection running, that will cause performance issues ? 2) You should follow the instructions in this thread http://forum.bitdefender.com/index.php?act...f=311&id=42 and update to the latest product version.

I am trying to stop Bitdefender nag emails. I renewed my subscription on 29-April-2014 ... and activated all PCs before the end of April. Today I received the third email to renew my subscription ... 10 days later! ----- On 29-April-2014 I renewed my subscription with our local agent "BDAustraila.com" On the same day I…

Do as you wish john. You fail to grasp that the reason Bitdefender have not responded to you, is that they have never received anything from you. In other words , you/your system have never sent the package to support , they have nothing to respond to. IF THE SUPPORT PACKAGE IS CREATED AND SENT TO BITDEFENDER YOU ARE SENT…

Thanks - missed the obvious. It seems to have sorted the problem but still wondering what would have caused it in the first place. Thanks for the help. That would have been the next question. Many things can cause software to fail, what worried me was the fact that your system turned off , was it a virus attempting to shut…

I also have an issue with rescue mode. When I try to go to Rescue Mode I get an error message that states: Rescue Mode encountered an error. Please contact support to get help with this issue. http://forum.bitdefender.com/index.php?sho...c=53548&hl= Double posting only causes confusion.

When I try to go to Rescue Mode I get an error message that states: Rescue Mode encountered an error. Please contact support to get help with this issue. Then it would be best to follow the advice given. Use the Help and Support link , bottom right in the GUI. Create a support package following the instructions and you…

glad that worked for you.

hey guys am been using this online game trainer for the last 2 years and i been using kaspersky and it was fine until i choose to change to BD and now its deleting .dll file that needed to run the app i tried to add exclude the folder and the .EXE that run the dll file but still BD delete it when i run the app am currently…

Bitdefender icon in Sys tray is red Main Bitdefender Total Security 2014 console says: "There are critical issues to fix" View all issues shows 1 issue: On-access scanning is disabled, Status: Not started check the box, click start Status: Failed Windows7 action centre tells me that I need to turn on Bitdefender Antivirus…

. . . If the problem was as simple as that, would not the Guru (self proclaimed) from the Technical Dept advised that ? . . . It is now day EIGHT (8) … but who is counting ? . Just an update … I have a security problem . I have been using SAFEPAY for over two years, but when I went to use it recently, it opened as normal,…

Hey guys now im installing BD total security but it stuck on 67% (installing...) That is usually caused by not uninstalling previous security software. What AV were you running before ? How did you remove it?

The Windows Firewall should be OFF. Sometimes the Action Center miss reports the true status. You could try running "Repair" for Bitdefender, or, just manually shut down the Windows Firewall .

It sounds like the system has not been completed , or failed, and the ticket has never been sent to support. That is why there is no response, basically nothing has gone to them. Georgia is asking for the ticket number which is sent to you within minutes of the support request going through. The system asks you to complete…

. . They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports . John , Georgia replied in your other post and aske for the ticket number so that she can deal with it. http://forum.bitdefender.com/index.php?s=&...st&p=214296 This is the User Manual ( .pdf) for your product.…

Hi, I run the system scan once a month , I set it running then go into town on a shopping trip. Job done when I get back. I do the same every month with either Malwarebytes , SuperAntiSpyware or the Panda Cloud Cleaner . Machine always comes up clean, I use OpenDNS and MVPS HOSTS files and EMET which keep you away from…

Hi, I recently began using Bitdefender 2014 on Windows 7, 64-bit. I have the two default scheduled scans (system scan and quick scan) set to run overnight, but they do not run because my computer is in hybrid sleep. I set up the task scheduler to run a simple task (open and close the DOS cmd shell), but my machine is set…

I looked at SafePay on a few BD systems and the password is hidden. Have you tried running "Repair Bitdefender" to see if that fixes the system for you?

Hi cohbraz, thank you for your reply , but i have just checked if safebox was on. It is and was off. I just want to get my old speed back without any frustration caused by Bitdefender !!!!! is it possible ? or i must forget about my money and uninstall this program for good !! Almost certainly caused by a conflict with…

I decided to try BD after some reviews I read online. Apparently it had the best scanning with the fewest false-positives. Unfortunately, the reviews did not mention how horrible the company/product truly was. At first, it seemed great, but that was until the pop-ups. I mean, 1/4 of my screen would be covered with pop-ups…

I just responded to this topic regarding pop-up ads, and then noticed the offer of a free upgrade to 2014. That's great, but...are pop-up ads still present, or was that "different and very effective way" of dealing with the issue (quoted from a developer in that thread) added for 2014? Can someone who's using 2014 chime in…

More detail needed. What version of Bitdefender? What dialog box? Can we have a screenshot?