Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Hello /index.php?/profile/216150-arkades/&do=hovercard" data-mentionid="216150" href="<___base_url___>/index.php?/profile/216150-arkades/" rel="">@Arkades, To make sure that your device is virus-free, please send us a BDSYS log via email at bitsy@bitdefender.com with this topic included so we can further analyze. [How to…
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Hello /index.php?/profile/216148-sbarcelo/&do=hovercard" data-mentionid="216148" href="<___base_url___>/index.php?/profile/216148-sbarcelo/" rel="">@sbarcelo, In Bitdefender Firewall you will be unable to add a rule for an application that is located on a server. However, you can add a rule for the server which will allow…
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Hello /index.php?/profile/129324-ammjy/&do=hovercard" data-mentionid="129324" href="<___base_url___>/index.php?/profile/129324-ammjy/" rel="">@ammjy, Please provide us with a Bitdefender Support tool log via email at bitsy@bitdefender.com so we can further analyze this situation. [How to generate a Bitdefender Support tool…
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Hello, Indeed, Search Advisor is not currently working in Google Chrome and Mozilla Firefox since we are improving its services. Unfortunately, we don't have an ETA on when this feature will be back available, however, for the time being, we recommend you to install Traffic Light on your browsers from…
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Hello /index.php?/profile/216151-njacknis/&do=hovercard" data-mentionid="216151" href="<___base_url___>/index.php?/profile/216151-njacknis/" rel="">@njacknis, The behavior you mentioned has already been fixed, please try to perform a new scan and check if everything works properly.
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Hello, We've discontinued our rescue CD software and no longer support it, however, it's functions have been baked into our classic line of products. You can read more about the new Rescue Environment in our user guide below:…
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Hello, Please send us an email at bitsy@bitdefender.com with a screenshot displaying the issue and the URL of the bank you are trying to access so we can further analyze. Thank you!
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Hello /index.php?/profile/211668-desk7/&do=hovercard" data-mentionid="211668" href="<___base_url___>/index.php?/profile/211668-desk7/" rel="">@desk7, Thank you for the confirmation. We are glad that everything is in order now.
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Hello /index.php?/profile/215097-springrubber/&do=hovercard" data-mentionid="215097" href="<___base_url___>/index.php?/profile/215097-springrubber/" rel="">@SpringRubber, Thank you for the confirmation. We are glad that everything is in order now.
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Hello, Please write us at bitsy@bitdefender.com with a full description of the situation, a Bitdefender Support tool log and a few screenshots displaying the usage from Task Manager so we can further analyze this situation. [How to generate a Bitdefender Support tool log]…
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Hello @renaudc We recommend you to change the Bitdefender Firewall settings as follows and check if the issue persists afterward: -Open Bitdefender Internet Security -Select the Protection tab -Press on Settings from Firewall -Go to Network Adapters and make sure that all the network adapters are set as "Home/Office"…
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Hello! After downloading the installation kit you should run it and follow the steps on screen. Afterward, the " Downloading Antivirus for Mac " window will pop-up. Let us know how everything goes.
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Hi, Please email us at bitsy@bitdefender.com with a sample of the blocked/detected file in a password-protected archive so we can analyze if the detection is a False Positive: [how to create a password-protected archive] https://www.bitdefender.com/consumer/support/answer/1939/
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Hello /index.php?/profile/209850-generaldrillhamster/&do=hovercard" data-mentionid="209850" href="<___base_url___>/index.php?/profile/209850-generaldrillhamster/" id="ips_uid_2322_5" rel="">@GeneralDrillhamster Please follow the steps below in order to address the reported situation: 1. Open the main interface of…
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Hi /index.php?/profile/192761-fulvioval/&do=hovercard" data-mentionid="192761" href="<___base_url___>/index.php?/profile/192761-fulvioval/" rel="">@fulvioval , Please email us at bitsy@bitdefender.com with a full description of the situation and our technicians will gladly assist you in solving this situation.
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Hi, I recommend you to reinstall Bitdefender VPN and check if the issue persists afterward: - open Control Panel > Programs and Features - select Bitdefender VPN and choose Uninstall - check again in 5-10 minutes in the Programs window that it was removed. - reboot the computer - open Bitdefender > go to Privacy > click on…
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Hi /index.php?/profile/104707-brihy1/&do=hovercard" data-mentionid="104707" href="<___base_url___>/index.php?/profile/104707-brihy1/" rel="">@brihy1 Bitdefender VPN has now been released for iOS devices.
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Hi /index.php?/profile/213788-vinibudd/&do=hovercard" data-mentionid="213788" href="<___base_url___>/index.php?/profile/213788-vinibudd/" rel="">@vinibudd , Please email us at bitsy@bitdefender.com regarding the reported issue and our technicians will gladly assist you. Thank you.
