Jayakrishnan ✭✭✭

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Jayakrishnan
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  • Hello @glenm125 , Few other users are also facing similar issues with Bitdefender AntiTracker and google. Here is the resolution to your issue and use both Bitdefender and google drive. Click on the tab for Google Drive (or the errored page), then click on the Bitdefender Anti-tracker extension, then click the gear icon in…
  • Hello @SparkyBob , Since bitdefender team acknowledged the fix for the issue and released the update for it, definitely you can try removing the exception from Bitdefender Central. In worse case, if you find the issue back after removing the exception, you can add those to exception again and report it back to Bitdefender…
  • Hello @Ahmad_hamdan , Please create at ticket at https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory Also you can email the issue at: [email protected] Technical team will review this and respond to your email. If my response helped, please mark it as accepted/ agree
  • @Mic4680 , The delay may be due to the covid 19 lock down. Also you can submit ticket over here: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory
  • Hello @GSMKE_1 , If an archived folder which is password protected Contains a malware, it cant do any harm to your computer unless its unzipped using password. Once its unzipped using password, Bitdefender will readily and automatically scans it. If you find my response helpful, please mark it as accepted/agree.
  • Hello @Ahmad_hamdan , Are you 100% sure this issue started to appear after installing Bitdefender? Are you getting this when you open every excel? Can you try disabling Bitdefender and see if the issue still persists?
  • Hello @tommygun , Good it here the work around worked for you. If you find above response helpful, please mark it as accepted / agree.
  • Hello @tommygun , I don’t think we can remove an active subscription from Bitdefender Central. Have you tried the uninstaller and install with the correct bitdefender total security installer file (bitdefender_tsecurity.exe)? As a work around (for time being), you can register with another email ID for bitdefender central.…
  • Hello @tommygun , Download the correct uninstaller tool from Bitdefender to remove everything related to that product from your computer: https://www.bitdefender.com/site/view/uninstall_consumer_trial.html Now reboot the computer Try the installation again. Are you sure you installed using the correct total security…
  • Hello @tommygun , Please uninstall Bitdefender (if already installed) Also uninstall Bitdefender Agent from Control panel - Add and remove programs Reboot the computer Visit this site: https://www.bitdefender.com/Downloads/ and click ‘Download Now’ corresponding to Total Security. If you find this response helpful, please…
  • Hello @Out2Pgh , At the time of the issue, was your box showing teal color like this? 2. At the time of the issue, are you 100% sure both the Bitdefender Box and your mobile device which has Bitdefender Central app had active internet connection? Do you have any kind of VPN apps running on your mobile device? Are you…
  • Hello @HW2 , Those processes needs full disk access, and the prompt to enable the access during installation was missing on the latest Mac OS version. This is an issue (I had already reported it). You can report it here: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory Safari browser…
  • @Duck_Digger_2020 , Upgrading the phone from the too old android 7 device is really a good idea ! If you find my response helpful, please mark it as accepted/agree
  • Hello @James809 , Since its a performance related issue, its always better to collect diagnostic logs from your device for further investigation the issue. Steps for collecting logs is here: https://www.bitdefender.com/consumer/support/answer/1730/ Once you collect this diagnostic logs, you can share it with Bitdefender…
  • Hello @colson , Maybe its just a false positive. You can always report it here: https://www.bitdefender.com/consumer/support/answer/29358/ Also you can create a ticket with all the details (a screenshot of the issue will also be good) here https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory…
  • Hello @Boblink , central.bitdefender.com is the site where we can mange our devices, scan devices, install new protection etc. Which other site are you reffering about? If you find my response helpful, please mark it as accepted/agree
  • Hello @Duck_Digger_2020 , Thanks for the screenshots. This might be a device specific thing, the accessibility settings might be hiding somewhere else. Options might be at different locations based on manufactures and android flavours the phone is running. https://youtu.be/Gh0GzDLMn74 This is the phone you are having…
  • Hello @JosephJ , At the end of every scan, we get get the logs. These log files (xml format) can be accessed as well. Please have a look at the below link and see if this helps you: Step by step procedures: https://www.bitdefender.com/consumer/support/answer/1477/ Were you able to access that file? Can you get the details…
  • Hello @Duck_Digger_2020 , May be you can take a photo using another phone and upload here. Also you can report the issue in Bitdefenders support section: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory They will response back to your email. If you find this response helpful, please mark it as…
  • Hello @junle , You can even try collecting the logs now. There are chances that some logs may have left over on this device at the time of issue which can be collected by running the diagnostic logs. It will be helpful for BD team. More over its always better to let these issues acknowledge by Bitdefender team so that no…
  • @Mic4680 @pako8899 , Please drop a mail to [email protected] with all the details. It is the fastest way to get the issue/concern directed to bitdefender team. Since more people facing similar issue, it will be resolved in priority. If you find this response helpful, please mark it as accepted/agree.
  • @AnnM , Bitdefender team is aware of this. They will be releasing a product update which will get installed automatically and it makes the application compatible with future mac os version. There is nothing to worry, Ann. If you find this response helpful, please mark it as accepted/agree. @rskin1949 @Metromale2705
  • Hello @zelnort_NWW60 , Do you mean you purchased Bitdefender but still activation code is not received? If yes, please drop a mail to [email protected] with all purchase details. Bitdefender team will revert back to you. Dont worry, you will get the code if you didnt yet. If you find my response helpful, please mark…
  • Hello @junle , Greetings and thanks for reporting the issue here. Since its an installation related issue which you face, you may need to collect diagnostic logs from your device inorder for the Bitdefender team to further investigate into the issue and resolve it. It requires help from your end. Need to collect diagnostic…
  • Hello @RamboRemo , Greetings. Yes, it is indeed a strange issue. Are you getting this issue quite often? If yes, when this issue occur don’t reboot your computer instead collect diagnostic logs from the computer so that bitdefender team can investigate into the issue. Steps for collecting logs is here:…
  • Hello @Gracie , Greeting. I understood the issue and concerns you are having. Regarding processes, Bitdefender has lots of protection modules and those are all the processes running in background to make sure everything is safe and sound. Regarding VPN service, You can also disable / remove Bitdefender VPN. Right click on…
  • Hello @HeathWade , Greetings. Hope you are staying safe. which bitdefender product are you using? Are you sure it was bitdefender which blocked internet, since you said even after uninstalling bitdefender the issue persists? Im having bitdefender in my macbook pro running on latest macos. No issues so far. Also please…
  • hello @Mic4680 @Blauwvinger If you want to disable all Bitdefender notifications, then its simple. Just navigate to Settings screen, then in General tab you can turn it OFF by yourself. See the below short video which demonstrates how to disable notifications. https://www.youtube.com/watch?v=pFWw-vI9SP0 I think this one…
  • Hello @janet jb , Happy to hear that the issue is resolved. If you find my response helpful, kindly mark the answer as accepted. Have a great day, stay safe. Thanks and regards,
  • Hello @SteveS , Don’t worry. If you want to disable all Bitdefender notifications, then its simple. Just navigate to Settings screen, then in General tab you can turn it OFF by yourself. See the below short video which demonstrates how to disable notifications. I think this one will help you get rid of notifications and…
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