Kobac ✭✭

Thank you, Christian! The only change I had to make was to change the Generic to Yes. My Internet connection was working, but I changed it just to match your recommendation. Hello Welcome back! We recommend you to make sure the Firewall settings are allowing the PC communication with the internet as follows: - open…

Hello When a malware is using Windows resources and can not be deleted because the operating system is running, the actions will be scheduled for the next reboot. In this way the malware will be deleted before is loaded into memory. That action is normal. Thank you. Thank you very much, Christian!

Hi Kobac Thank you for your feedback. These generic exclusions are needed in some cases. Some software have strange behavior, even if the are perfectly legit. Please feel free to contact us with any additional questions or concerns. Have a nice day. Thank you, Cristi!

Hello Since that software is legit, you to create an exclusion rule for it: http://forum.bitdefender.com/index.php?showtopic=30243 * this is recommended if you have any issues with it or you receive a pop-up from Bitdefender regarding that software. Thank you. Thanks. I did not receive any error messages, but someone from…

Hello, It's just something to ignore The reason why you don't see 2012 but 2011 in the 'MyAccount' page is because you registered 2011 when you first used the license key so the entry will appear as 2011 even if you have installed 2012. The 'MyAccount' page will NOT show you what product you have installed but what product…

Hello, Can we consider the case resolved so I can close the topic? If you need any further assistance please let me know. Kind regards, I uninstalled the old version and installed the new one, but when I log onto MyBitDefender, it still says that my active product is Internet Security 2011, not 2012. That is the reason I…

The 2012 version is significantly different compared to the 2011 & previous versions. Most of the 2011 settings won't cross-populate anyway. Yes. I have had better success first uninstalling the old version before installing the new one. I do take the time to write down my previous settings, exclusions, etc. so I can…

I have always had success doing the FREE upgrade following these simple steps: 1. Uninstall the current version of BD using the Uninstall Tool. Reboot the PC when prompted after completion. 2. Download and run the full-file installer following the on-screen instructions. Open the BD Security Center and on the main screen…

Hello and welcome! Yes, you can purchase the 2011 version and use the license key to receive to register the 2012 version of BitDefender. If you have any further queries feel free to contact us anytime! I also currently own a retail version of BitDefender Internet Security 2011. Exactly how can I upgrade my version to the…

Today was released another product update. It's normal to ask you for reboot. So please reboot your PC and it won't bother you with other reboots until the next product update. Thank you, Christi. I also had no reboot requests since last evening when I did the manual update, but then I got one about 30 minutes ago. It's a…

Same situation here - unending series of reboot requests - very annoying and who knows if they're legitimate or just a bug? I'm almost tempted to reinstall McAfee. I still have time left on my license with them. Notice I said "almost". I have faith that the tech support team here will eventually sort things out. These…

Yep, got 2 more reboot request pop-ups since my last boot-up about 4 hours ago. And that scan.dll.upd file is back once again.

I did the manual update by double-clicking on the BitDefender icon in the Windows Notification Area (FKA System Tray), going to Update, and selecting "Update Now". I then rebooted and checked for the .upd file that I previously had in the C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner folder - it was…

Hi all, We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_XXX' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual…

A related question - are the repeated reboot request pop-ups legitimate (i.e., is a reboot actually required every time a pop-up is received) or are they something that can safely be ignored? There is an Update setting that says, "wait for reboot, instead of prompting" so I was wondering if that was a safe option to choose…

Hello, Please open the following location and search for any files with the extension .upd C:\Program Files\BitDefender\BitDefender 2011 Also please tell me if you have the User Account Control (UAC) Windows feature enabled. You can check this by following the article below:…

3 reboot prompts for me today - so far . . . Certainly, with the flood of similar posts, we cannot all be crazy. Kobac

I also have been receiving frequent pop-ups from BitDefender Internet Security 2011 asking if I want to reboot to finish the update process. This has been happening at least once almost every day since I first installed the product about 2 weeks ago. It has happened today twice in the last hour. When I had McAfee Total…

I also have been receiving frequent pop-ups from BitDefender Internet Security 2011 asking if I want to reboot to finish the update process. This has been happening at least once almost every day since I first installed the product about 2 weeks ago. It has happened today twice in the last hour. When I had McAfee Total…