Moldoveanu Marius · Senior QA Engineer · ✭✭

Hello, what is the setting passive DHCP (on or off)? You can see it in Firewall - Settings - Use passive detection mode

Hello, an extension update has been pushed to fix this issue (1.4.0.24). For now it is available for firefox and edge (chrome is in pending review). Thank you for your patience.

Hello, it is normal behavior by having the old Acrobat Reader installed. Also Adobe Reader IX prompts for installing the DC one and the DC installer will prompt you to remove the old one. I see this as Function as Designed.

Hello, what is the latest version you have installed? Have you tried updating to the latest reader https://get.adobe.com/ro/reader/ ? If you are updating from 11 to 22 for example you have to uninstall the old one.

Hello mrmirakhur, can you tell us what Bitdefender Total Security version you have and what operating system? Thank you for your time, Marius

Hello, a product update is being pushed to fix this issue (25.0.26.89). Thank you for your patience.

Hello, thank you for your reply. I did not manage to reproduce the issue so I am going to need more information if that is ok with you. First of all reboot the computer into safemode ( https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode ) and goto C:\program files\bitdefender\bitdefender…

Hello, can you specify the operating system in use? Also the windows build version (you can get that by running in Start-Run winver and press enter. Also what is your pc configuration (CPU, RAM) and if you can run it manually from start menu (not from the bitdefender interface)?

Acronis is not compatible with Safepay. It can interfere with Safepay Secure Desktop, so a warning is given at launch time.

Hello, what websites did work in 2016 and now they do not work in 2017? Thank you for your time.

Hello, yeah safepay uses VPN that automatically start when you open safepay and you are connected to an unsecure wifi.

You can make one for c:\Program Files\Bitdefender\Bitdefender 2015\bdtpwiz.exe /oneclick

Hello, can you check if this issue is still manifesting itself ? Thank you.

I let Repair "run" for over an hour before I had had enough. From Task Manager, I could tell it was doing nothing except adding threads, which was weird. I eventually logged off via Task Manager. I tried to Uninstall it but that just put me back into Repair which stalled at 25% again. I looked around Bitdefender's website…

Hello, can you try for https://secure.currencyonline.com/Payments/...in/default.aspx with the latest build (18.19.0.1369) For the other website we have identified an issue and it will be fixed in the future releases, Marius Moldoveanu

Hello, Nobody who can help? I still have the same problem. Whatever I do. Rgds, Hello, what website are you using?

When you update it says ''downloading'' instead of % Hello, this is a small change in how the download information is shown. It is normal.

I have mymovies as a database for my blu-ray collection. Essential part or this software is that you can contribute scans of covers from blu-rays for the online database. Recentely i was unable to upload scans to the online database. I believe that the oneclickoptimizer, specific the part privacy clean up is the cause of…

Hello, if the issue reoccurs please attach the files from c:\Users\All Users\BDLogging\bdtpwiz\. Thank you.

Hello, what website are you trying to access? Ag player seems like an external plugin. For security reasons we allow in Safepay only java and flash player addons. Can you provide us with more info? Thank you.

That error means that update could not connect to proxy or server. What kind of proxy are you using? Had you configured proxy usage in General settings -> Advanced?

An update was released today that should fix your problem. Thank you for your time.

We identified the issue and it will be fixed in the future releases of Bitdefender. Thank you.

Hello, what is your banking website?

hello, Game Profile changes that option to 12 hours. Is this the case?

Hello, as a security feature, safepay will retain only saved bookmarks. For account information please use wallet in safepay.

The updates for other languages besides english implies more time for customization and testing (internalization, etc) . Eventually they will get them.

Thank you Moldoveanu Marius, for stopping by and letting us know what's going on. As long as it's an improvement in the update process and its CPU usage, we appreciate it. Yet, hopefully you aren't talking in your meetings that this issue can no longer be resolved with the new improvements, as I like seeing the download…

starting 17.26.0.1106 there is an improved internal update mechanism. It should be more friendly on cpu usage. A sideback appears to be the progress bar movement for signature download. As long as you do not have an error in events for the update, it should be ok.

hello, please specify: - build number (you get that from about) - internet address of the pdf you want to download (example: I went to www.mywebsite.com, clicked on...etc)