Scott · Defender of the month · mod

Hi @its_only_me Apologies up-front, as it's a busy day and I only have time to answer your last question. I just let those sites go, they are pretty much dead, and whatever information they had, was already out there from the past. Just let those go. Some of the older sites say they don't recognize my email address when I…

Hi @Jack Watts As far as myself, I'm not recommending it, but was just trying to answer your post as far as a possible option. Personally, I just run Kaspersky's virus removal tool once in a while. It runs from the cloud, so there is no install. Another option is EEK, from Emsisoft, which again, is a non-install second…

Hi @moograss1 What are you trying to sign into? Your Central account, or to change the BD app language? edit: that you can't change the language in your Central account? Thanks, Scott

It's happened to me, too ☺️ As well as one time having minimized the running scan window, and for some reason on my next scan days later, I couldn't see the scan window as it was scanning and was wondering where it went..it was minimized running in the taskbar ☺️

Hi @Ironbuket For some reason, it looks like you're missing the AV panel. On the right side blue bar, can you scroll up to reveal that option? If not, I would run a repair, as the quarantine options are found there. Kind regards, Scott

Hello @U5e7_a3e Yes, it sounds a little more involved than I was thinking, so thanks for your follow-up post. I know this looks a little daunting, but it has had some success here on the forum, otherwise, there are instructions at the end to submit support tool log files to BD support. If needed print this off, or have a…

Hi @U5e7_a3e It's easier to start a scan from the Dashboard, don't you think? You can go into the Protection/ AV open and start a scan from there. Make sure you don't have the scan minimized in the system tray. Taskbar settings/show icons/Bitdefender Antivirus Scanner. You can also see the scan running by looking at the…

Bitdefender has some of the best support out there, especially Chat to get things going or to head us in the right direction. Don't ever lose Chat support, BD :)

Thanks 😊

Hi @osmandemi What you need to do is, from the bottom left corner, Settings, disable these two options. Then on the Dashboard, click through all the notifications/recommendations, to View details, to Learn more (without actually installing anything), to Enable it without actually enabling it, but X-ing out of it, which…

Hello @newtobitdefender I would get a hold of Chat, they are much quicker and you won't have to wait for an email reply. Go through the Account Billing and Subscription prompts until reach the black Contact Support box. You should probably also let them know you were looking for the promotion on their German webpage. Kind…

@Alexandru_BD does BD automatically delete the file when they're done, or do we have to request it to be deleted?

Thank you, Marius, for your helpful reply, I appreciate it :) It sounds like the next step security-wise that we, I have control over on our end, is to consider Fraud protection. It does not solve the issue of a business server who gets hacked and the people’s identities, email addresses and even S.S. numbers are held up…

Hi @LavX Did you confirm (Windows desktop) that you have the offers and recommendation options turned off? Or, was it from some other way? I had mine enabled and received this pop-up this morning. Kind regards, Scott

@Alexandru_BD.. lol, you are not alone, I am wrong, too :) My favorite utilities for Windows, and I don't even let BD delete the registry keys. Some of the utility software can find to many reg keys. I don't know too much about Glary, but CCleaner...which I haven't used in a long time, only installing it to help on another…

Hello, it may just be a bad link, as far as why it's not opening. It wouldn't open on this PC with Bitdefender as well as one with Kaspersky, and one with F-Secure. I did not get a Bitdefender warning, and neither on the website itself. Kind regards, Scott

Thanks @Gjoksi The most recent version of Bitdefender has the build number 27.0.20.102 and was released on September 18, 2023. It includes the following notable changes: ✔️ Enhancement: Bitdefender Password Manager now includes full support for the Safepay browser.

Hi Marius :) My question is, what can Digital Identity Protection do for us regarding our information stored on a vendor's server? I get the general idea of Digital Identity Protection (I'm a subscriber) and alerting us of possible breaches, managing our digital footprint and impersonation check, changing our passwords…

Hi @Jack Watts I very much agree with Alexandru's above post, let alone as he's an employee of Bitdefender and has more background knowledge and understanding of how best to use Bitdefender. And from my experience on this forum with members who have tried running two real-time AV types of products, has caused some…

Hi @AndyW This type of issue has been posted here before, with the same solution as you came up with, disabling Anti-tracker. It has happened to me as well, so I have disabled it and replaced it with Bitdefender TrafficLight and uBlock Origin, and have had very good results in using those. You can enable the filter lists…

As from my above post, I agree.

Hi @pbm11 I gave up on that one too, as if you were to buy Password Manager, (or upgrade your security) the next one that it will want you to install, (scroll to the next one) is the Central app., which I refuse to do. We either need to put up with it, or at the bottom, tick on the Malware scanner icon, exit out of the app…

Hi @Scoop_112 It looks like a false positive. The home page as well as your link came up clean on Virus Total. I also tried the link from 2 other PCs' both with different AV's, no problem with the link. If you want to enable the option to ignore and proceed to the site, or add it to Exceptions list shown below that, it's…

Hi @Mr Bill So you're not seeing the 3 bars at the top, which will bring you into settings to the import option? If not, try uninstalling the app from Extensions, then reinstalling it. I promoted you to Level 2, so that you can post an image to help us better understand what you may be seeing on your end, if needed. Kind…

@Pleonasm Since Alexandru won't be in until Monday morning, if you wanted to, you could reach out to support and see what they have to say. Go through the How To's & Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat…

Hello @Kymberley This is a known issue and is being looked into. Kind regards, Scott

Hello :) Since you're posting in about a 3-year-old thread, did you know of this ability to disable auto-renewal? We post how to do that frequently on the forum. Kind regards, Scott

For the Outlook app on Windows, you could do that by manually adding it as a new account without the email address, using a Title, Outlook to recognize it, or just save the password itself in your Notes, left side 3 bars at the top. But Password Manager does not form-fill apps in Windows as with Outlook. Apologies if I…

Hello @Lemuel222 You would need to do that from the browser extension (Chrome etc.) copy/paste from there into Outlook. From this article: How do I install Bitdefender Password Manager? You can quickly install Bitdefender Password Manager on mobile phones, Windows, and Mac computers directly from your Bitdefender…

Hi @carobra In that case, I would do as the message suggested, and contact Support from the link below. Go through the How To's &Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things…