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Comments
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Bonjour @camarie Je vous remercie pour votre réponse. C'est une excellente nouvelle ! 😁 Cordialement,
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Hello @Digit I am glad to hear that the technical support was able to solve your problem. Regards,
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Bonjour @CL Je partage votre avis concernant la taille de la police du clavier virtuel. A défaut de pouvoir agrandir la taille du clavier virtuel, il faudrait une police de caractères "plus grande" et plus lisible. Je viens de faire un essai afin de voir s'il était possible "d'agrandir" le clavier virtuel et ce n'est…
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Good evening, Thank you @Flexx for this complementary solution. You should try it before trying a "Bitdefender repair". Regards,
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Hello @WojTec First, I suggest you try a "quick repair of Bitdefender". For this, I invite you to consult this dedicated article of the support that explains the procedure to follow. If your problem persists, I invite you to contact Bitdefender support from this web page below. Select the theme for your problem and follow…
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Hi @Allfiredupnz Let me intervene to tell you that according to your screenshot, the "Cryptomining Protection" module should be located just below the "Antivirus" module as shown in the screenshot transmitted by @Alexandru_BD. You would have to go up "the blue line" (located on the right of the Bitdefender GUI), to check…
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Hello @Cristopher Can you give more details about the problem you are experiencing with the Bitdefender firewall? For me, your screenshot is an update of Bitdefender. Regards,
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Bonjour @Zen56 Je vous invite à consulter cet article du support Bitdefender qui, semble répondre à votre problématique. Le cas échéant, @Alexandru_BD qui est un administrateur de cette communauté, pourra vous apporter plus de précisions dès demain. Cordialement,
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Bonjour @LEFIZMTL Veuillez vérifier votre version de Bitdefender Total Security. La dernière version est 27.0.30.140. Le module "Cryptomining Protection", se trouve dans le volet "Protection" Voici deux captures d'écran, qui vous permettront de visualiser le module "Cryptomining Protection" Cordialement,
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Hello @Geraard, In view of your problem, I think it would be interesting to generate different support logs so that the technical support can precisely examine the malfunction. Therefore, I invite you to consult the following three topics that explain how to generate the different support logs. Once the various support…
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Good evening @Digit I’m sorry your problem persists. I think you should contact Bitdefender support from the web page below: Select the topic that matches your problem and follow the on-screen instructions. Then click on "Contact Support" and choose the desired communication channel (chat, phone, or email). Prefer the cat,…
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@MICMA Merci pour votre retour. Bonne soirée.
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Hello @Allfiredupnz I invite you to consult the discussion below where the subject has already been discussed. Bitdefender now includes Cryptomining Protection — Expert Community Regards.
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Hello @Geraard I suggest you consult the support article below which proposes a solution according to two scenarios. Thank you for keeping us informed. Regards.
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Hello @WojTec I invite you to check out this Bitdefender Support article to try to resolve your issue. Regards.
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Hello @Jenwren You can find the answer to your question in this Bitdefender support article. Regards
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Hello @Digit I suggest you try to perform a "quick repair" of Bitdefender. I invite you to consult this article of Bitdefender support which explains in detail, the procedure to follow. Thank you for keeping us informed. Regards
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Bonjour @MFBM Afin d'essayer de vous aider je vous invite à consulter la discussion ci-dessous, qui porte globalement sur le même sujet. Le cas échéant, vous pouvez contacter l'assistance Bitdefender depuis la page ci-après : Sélectionnez le sujet correspondant à votre problématique et suivez les instructions à l'écran.…
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Bonjour @MICMA Vous trouverez ci joint deux captures d'écran vous permettant de visualiser la protection contre le Cryptomining Comme vous pouvez le voir le module "Cryptoming Protection" se trouve bien dans le volet "Protection" juste sous le module "Antivirus". En fait, il suffit de défiler vers le bas. Cordialement,
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@Praline Une fois que vous êtes sur le site ci-dessous : 1° Cliquez sur : "numéro de commande" (voir capture ci-jointe) 2° Tapez votre numéro de commande dans le rectangle. 3° Cliquez sur "Envoyer un lien d'accès" (en vert) Vous optez la capture suivante à l'écran : Vérifiez votre boite mail (vous devriez recevoir…
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Bonjour @Praline Je vous invite à consulter cet article dédié du support Bitdefender ci-dessous : Reportez-vous plus précisément aux sections intitulées : (Dés)activer le Renouvellement Automatique de Bitdefender - Méthode 1 (cliquez sur la flèche située à droite pour afficher la procédure). (Dés)activer le Renouvellement…
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Hello @Fred Jones To install Bitdefender on other devices I invite you to consult this article of the support and more particularly the section entitled: " I have multiple devices. How do I install Bitdefender on another device? (Click on the arrow on the right to display the procedure to follow). Just follow the procedure…
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Hello @SubvertDesert I know that it is possible to report to Bitdefender teams "an erroneous detection" (false positive or false negative). However, based on your comments, I don’t think that’s the case. If you want to know more about "incorrect detection", you can consult the support article below: But no doubt other…
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Hello, Thanks @Alexandru_BD I do find it a pity that the "Search" function is not used anymore. This will save me from repeating myself.😁 Regards,
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Hello @Jack7X The problem is known to Bitdefender support. For more details, I invite you to consult this discussion below: Regards,
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Hello @Username is Guy The problem is known to Bitdefender support. For more details, I invite you to consult this discussion below: Regards,
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Hello @PhilippeH Normally, if you don’t want to use Bitdefender’s antispam feature, just disable it from the "Protection" pane. In Microsoft Outlook (Office 365 or Microsoft 355), Bitdefender moves spam emails to the sub-folder called "Spam" which is in the "Deleted Items" folder. For more details on the "Antispam" module,…
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Hello @gardian I invite you to read this discussion below for more details. As you can see, this is an issue related to "automatic profile activation". This issue is being investigated by Bitdefender teams (see @Alexandru_BD comment) Therefore, there is no need to uninstall and then reinstall Bitdefender. Regards.
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Thank you for your feedback @class. Feel free to keep us informed. I hope your problem will be resolved quickly. Regards.
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Thank you for that clarification @class . I do not guarantee an immediate solution, but I will try to help you. I invite you to check out the following Bitdefender support articles. I don’t think it’s possible to go back to the previous version of Bitdefender VPN. You can try using the Split Tunneling feature that allows…
