bdONdell

It seems to me that to get the BD working is a rather complicated task. I wonder how would a person who does not know much about PC would get it done...

Were you able to get your internet back on your laptop? Not yet... still working on it... really bad experience with BitDefender...

As long as you have SP3, otherwise this is the cause of our issues. Yes... it's SP3...

Would you like to tell us the system specifications and OS? Here's specs and OS: Dell Inspiron 1520 Laptop GN589 -Intel® Core2 Duo Processor T8300 - 2.4 GHz, 3MB Cache, 800 MHz FSB DW997 - Label (Core 2 Duo & Intel Wireless) T7196 - Genuine Windows® XP Home Edition (English) K7997 - Genuine Windows® XP Home SP2…

Sorry to hear it didn't work out. Thank you for trying our repair attempts, and for getting back to us about your resolve. Be sure to run both versions of the Bitdefender uninstall tool links I provided, as well as the Kaspersky uninstall tool, to help your next install go better. Thanks again, Columbo I did exactly what…

Case closed... problem remains unsolved. Will move to Kaspersky... Thank you...

This was what I received from live chat: "I see that you did not receive a reply yet..." See... it's been 7-day since I submitted my problem... no reply!!!

I just wanted to confirm that the System requirements for Bitdefender are being met http://www.bitdefender.com/solutions/antiv...%20Requirements Thanks again Yes... they're met...

Before performing the repair I still can start a full system scan before it crashed half-way... Now I can't start the scan at all... what kind of repair is that?

Again... an immediate problem after performing repair... should I ask for refund? I start to doubt the ranking awarded by AVTEST... Now, I can't even open the BD window from system tray... what kind of software it's...???

Thanks, Christian can help you with a refund, or you could try phone support if you want: http://www.bitdefender.com/support/consumer-phone.html They just released the new build, which I received in this mornings update, that is supposed to fix some of the known issues, just a FYI Thank you, Columbo My last update was done…

Hi bdONdell They will refund as you request. Did not any of my suggestions in post #4 work for you, in trying to help get Bitdefender up and running for you? Thank you, Columbo Thanks for your suggestion. I just upgraded to 2013 from 2012 one week ago. The details of my BD version. Guess it's up-to-date...…

Still no response... I want refund!!!

Installed the Kaspersky Internet Security 2012 on the same computer and no problem was encountered during the one month trial period. Then, installed Microsoft Security Essentials and it worked without an issue. Since Bitdefender Internet Security 2012 was ranked #1 by AVTEST, then decided to buy it as a long term solution…