Comments
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Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Please see post#3. The other user also has the…
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I certify that the web filter does not show the definition of infection, which suggests that the antivirus does not scan HTTP-traffic. This is the issue I am currently experiencing.
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Welcome back I will analyze the data and get back to you as soon as possible. Thank you. Thank you for replying me. I hope Bitdefender to fix the problem as soon as possible. As a Chinese user, I want to say that a lot of Chinese love Bitdefender products because BD provides high level detection rate and guard.But the…
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Hello, I have followed your instructions and generated the logs. In addition, I have created another log by following the insrtuctions from BitDefender Customer Care.(Ticket ID:201111161020676) Download link for both logs: bdsyslog : http://www.sendspace.com/file/y0gz0w BitDefender Customer Care required file (Ticket…
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For problem two, I have specific samples to cause BD2012 service no respond when I perform manual scan. I have sent these samples to BD virus lab with Ticket ID:201111171006451 and Ticket ID:201111171006674. (Bitdefender Technicians, please check these specific samples)
