Comments
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Detectia a ajuns la echipa de motoare antimalware, si a fost scoasa din motoare. Ajunge astazi pe update. Incercati astazi in citeva ore o actualizare (nu neaparat de produs, e suficient si cel de semnaturi/amenintari) - as zice in citeva ore - si reverificati daca mai este blocat clientul jocului. Astept feedback-ul dv.…
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Imediat cum aflu va spun.
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@GabrielST Am inteles, multumesc pentru informatii. O sa continui sa intreb colegii de ce e blocat jocul (sint sigur ca au avut motivele lor) si ce se poate face ca sa fie adaugat la exceptii. Revin cu amanunte pe masura ce le aflu.
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Asked the firewall colleagues (probably it is something firewall related) to take a look and come back with more info (or they might ask more, we'll see).
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On this one I cannot provide more information, I don't know the implementation at all. Better to resort on the link provided above. I asked the more informed colleagues to come back with more details.
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Logurile de sistem nu contin date personale. Inteleg ca nu doriti sa incarcati logurile, desi logurile pot contine informatii despre ce s-a intimplat si ar fi de mare ajutor. Cit priveste faptul ca Mettin2 este blocat de produs, trimit chiar acum un mail si un ticket pentru analiza. Banuiesc ca jocul este cel de aici,…
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Is there a support ticket opened about this issue? (I asked the support team as well about this).
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I am sorry, my mistake. The registry key should be HKEY_CURRENT_USER\Software\Bitdefender\Bitdefender Security App\BDAgent I forgot to specify it is the BDAgent subkey. Sorry about that.
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From what I see in code, the registry value name ("SAB_ON_TOP" - without quotes, obviously) remains the same. What has changed is because of the split in "Bitdefender Security" and "Bitdefender Security App" - the latter being the place where (usually) all the UI-related registry preferences are stored (and the former…
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Asked the guys which might know more than me. (It will probably take a route to other two teams until I might reply something useful here, since we integrate from a team which integrates from the antimalware team).
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Nici o problema. (Oricum, sint angajat Bitdefender :) - dar mai bine, da, echipa de suport are niste pasi clari de urmat).
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Pare ca un service instalat de produs ori nu raspunde, ori nu comunica intr-un timp rezonabil. Pentru un diagnostic rapid ar fi util de vazut ce anume ruleaza in momentul in care aveti problema, lucru pe care il putem afla rapid asa: deschideti un Command Prompt ca administrator prin Start => scrieti cmd => click pe Run as…
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I did not read it until today. Well, now that I read, I will forward it to the team to ask for more details, and ask for a reason. Edit: mail sent. Will get back with updates.
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I am not aware of this issue. Can someone resume me in simple terms what is not working (or what is not working as expected)? because there are multiple various comments/opinions and I cannot quite extract the exact info.
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Any time. I think Use Passive default setting that maybe should be set to ON by default instead of OFF, I will ask the team if is not better to use a conservative approach. Thank you for the feedback!
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I can confirm there is already an issue in progress recorded in our development team. It will be addressed and hopefully fixed quickly. As soon as I have a confirmation from the dev+tests, a release date containing this fix can be estimated. For now all I know is that the issue is known and in progress.
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Not at this time. But I will ask them again.
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I can. This is controlled from Protection => Firewall => Settings by the "Use passive detection mode". In short, bdntwrk.exe (Network helper and detector) is looking, among other things, for DHCP packets for detecting devices arriving on home network and ethernet connection. This is done by listening on UDP port 67 as…
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I am not very familiar with the firewall, but I forwarded to the guys doing it. Will get back when I have feedback/news from them.
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Did the update asked you for a restart? And, if so, did you restart the affected computer?
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Glad it is now fixed, thank you for feedback.
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It's not jammed. It might appear to be if a download got corrupted/timed out and needs restarted, low disk space or memory conditions and in general limit conditions Obviously I don't know if you did not really hit a bug, I cannot exclude that. Retrying usually solves a particular issue that might occur at some point.
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@MindfulTally Are you updated on the latest version 27.0.30.140 ?
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Both problems are fixed in the 27.0.30.140 version.
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In the cases when our driver (bdprivmon.sys) is blocking the access to the camera in Windows Camera App, it appears a message about lack of permissions, not an error regarding webcam does not exist. If the Webcam Protection is stopped and the product is updated, the bdprivmon.sys driver should not be in memory already, so…
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Not yet, but I just asked the guys doing the camera integration. I am not sure this is caused by our product, though.
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Reported to the guys owning the module. You caught us in a middle of an update, but sometimes during the next week they will probably get back.
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Cela résoudrait effectivement les deux problèmes. Faites-moi savoir comment cela a fonctionné.
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Je vais essayer cela également, dans l'espoir de reproduire un environnement aussi proche que possible du vôtre, merci.
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J'hésite à vous recommander de désinstaller Omen Gaming, si vous l'utilisez, et je ne voudrais pas que vous l'empêchiez de le faire à cause de ce problème. Si vous ne l'utilisez pas (du moins pour le moment) et que vous ne pouvez pas utiliser Safepay, oui, il serait préférable de le désinstaller (et peut-être de le…
