exumwalker

Diana, Were you able to figure anything out with the logs and screens I sent you on May 11th and 12th? Exum

Icon is back. Restored to another day back.

Hello Exum Walker, We would like to explore a few other scenarios in order to get to the cause of the issue you have reported. I have created a new support ticket on this case - Ticket ID 200905061008151 - and sent some troubleshooting steps. Please be so kind as to reply to that message when you have the time. Thank you!…

Diana - I did get sfc /scannow to run and nothing changed. Thanks.

Hello Exum Walker, Please tell me, have you ever tried to see if by disabling DEP on the system this issue is still occurring? Also, please try the following concerning this issue: ---> Go to the windows Start button, then to Run - once you have that window opened type in "sfc /scannow" then press OK; the wizard that comes…

Diana Thanks for the idea. Unfortunatly it didn't work. Where normally when I click to view a scan log, my desktop icons in the background disappear then reappear. This time they did that, but a box came up entitled "Data Execution Prevention - Microsoft Windows" and said, "To help protect your computer, Windows has closed…

Dear user, Have you sent a bug report on this to our Customer Support? If not, please do so. Afterwards please provide the ticket number. This could be quite a problem. Thank you. When you say report this as a bug, do you mean to BitDefender or on this forum. It was reported to BitDefender in Tickets #2008112610000658 and…