flandrei · Bitdefender VPN Product Manager · BD Staff

Comments

  • Hi there, This issue does not have a general cause and we will need to collect a few data from your PC that will help us find the fix. Therefore, I have sent you an email with a few steps to create the logs we need. Please reply to my email when you have the chance. Thanks, Florin
  • Hi there, First off, the Internet Security v10 was released 3 years ago. Would you like to upgrade to the BitDefender Internet Security 2009? You will be able to use the same license key. The procedure to upgrade: 1. Uninstall with www.bitdefender.com/uninstall 2. Download and install the kit from here…
  • Hi there, Here is what you will need to do: 1. Reboot the PC in Safe Mode. 2. Browse to C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles 3. Delete the file tasks_system.xml you see in that folder. 4. Download the one attached to this reply and put it in that folder. 5. Reboot the PC in…
  • Hi there, I believe that in this case the issue is not caused by the Firewall. Here is what you will need to do: 1. Reboot the PC in Safe Mode. 2. Browse to C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner 3. You will notice several subfolders av32bit_xxxxx where xxxxx is a number. Write down the…
  • Hi there, To fix your issue please perform the steps in this article. Most likely step C will help: http://www.bitdefender.com/site/KnowledgeBase/consumer/#515 Thanks, Florin
  • Hi there, Please try this: 1. Open BitDefender in the Advanced View. 2. Go to Antivirus->Custom Level. 3. Check Do Not Scan Network Shares. 4. Go to Firewall->Network. 5. Set it to Trusted Local. 6. Add the IP of the other PC to the Zones tab and allow it. 7. Check if the issue still occurs. Thanks, Florin
  • Hi there, I would like both of you to try this article first, and then let me know if it worked: http://www.bitdefender.com/site/KnowledgeBase/consumer/#515 Thanks, Florin
  • Hi there, Did you try to install the paid version right over the trial that was already on the PC? I would recommend you to try this: 1. Disable Windows Firewall, Windows Defender and all other security solutions you have installed. 2. Download and run this uninstall tool www.bitdefender.com/uninstall 3. Use the latest…
  • Hi there, This issue was aknowledged by the support team, a fix will be released along with the next major update, which will be released late March. Please note that this is just a display issue, the modules are in fact enabled, you can check this in the Advanced View. Thanks, Florin
  • Hi there, The Deny All will block all traffic that does not match any rules already created in the Network tab, Zones tab or Rules tab. Since you already allowed your browser, that is why you can still connect. If you want to block all traffic, you need to go to the Network tab, click on the Trust Level and set it to…
  • Hi there, I would like you to try the following: 1. Open BitDefender in Advanced View. 2. Go to Antivirus->Shield. 3. Click on Custom Level. 4. Disable scanning of HTTP, Yahoo and MSN traffic. 5. Restart your browser and check if the issue still occurs. If this does not work, please try this: 1. Open the browser. 2. Go to…
  • Hi there, Are you using Vista? And if so, is UAC turned on? After you make the changes, do you hit Apply? Do the changes stick? Here is a way to probably solve the issue: 1. Reboot the PC in Safe Mode. 2. Browse to C:\Program Files\Common Files\BitDefender\BitDefender Update Service 3. Open the file v_live_s.xml with a…
  • Hi there, Did you try to configure the Firewall to allow connection? First thing to check is if the application is present in the Rules tab in Advanced View->Firewall. Make sure it is allowed. Then go to the Network tab and set it to Trusted Local. Set the Stealth Mode to Remote. If this does not work, I would like to know…
  • Hi there, Since we need the actual files to be able to remove detection for them, I have sent you an email, you just need to reply to it with the files attached. Please compress them with WinRar and then change the extension of the .rar file into .rat. Thanks, Florin
  • Hi there, I have just sent you an email, you just need to reply to it with the files attached. Thanks, Florin
  • Hi there, I sent you an email on the ticket you created in the support database. We will continue this on that ticket since it is possible that the solution offered might be specific to your PC and it would misslead other readers. Thanks, Florin
  • Hi there, First off, from what you say, the connection shows limited or no connectivity at every startup, but after you repair it it works? Second, not rebooting the PC before installing BitDefender is a major issue. I would say that the BSODs are caused by this, and most likely the status of the network connection too,…
  • Hi there, What do you turn off from BitDefender to make this work? I don't think the Firewall is doing this, if you say google works. The firewall blocks an application, not a website. Most likely this is caused either by the Realtime Protection or the ****** Control from the Privacy Control module, which can be configured…
  • Hi there, The easiest way to find the cause of the issue is for you to send us all files in C:\Windows\Minidump. Since you cannot upload the files right here, I suggest that we continue this by email, in which case I will create a ticket in our database. If you are ok with this, please let me know. If not, I would try the…
  • Hi there, I've got an easier solution for you, I hope you like it. What if, instead of hiding the icon, you could hide only the Parental Control Module from showing? Good parts: You get to do what you wanted to do in the first place Bad parts: It will be hidden from yourself too, but at least you will know how to bring it…
  • Hi there, I would like to know the following: 1. Is the file wsc.ui present in C:\Program Files\BitDefender\BitDefender 2009\ENU ? 2. The version of the file wsc.dll from C:\Program Files\BitDefender\BitDefender 2009\ . Rightclick on it and select Properties, then go to Version->File Version. As a sidenote, if all modules…
  • Hi there, I would ver much like to offer you a solution, but in your case I am afraid that there is nothing that can be done for the moment. The keywords list will be visible to any users, altough they will not be able to modify anything in it. I will create a request so that this feature is implemented in the future…
  • Hi there Platinumsteel, I am glad that your issue was resolved. Feel free to contact us should you ever need help/guidance with BitDefender products. Thanks, Florin
  • Hi there, Terminal Services can be found in the Services list from Start->Control Panel->Administrative Tools->Services. Set it to Manual. Thanks, Florin
  • Hi there, I know you were not reffering to the Content.IE5. Also, I think I made a mistake in the above post. The contextual scan is meant to catch viruses even if they are excluded from scanning. Your settings are ok. Thanks, Florin
  • Hi there, You should keep the On Access to YES and On Demand to NO. On Access reffers to scanning the file as soon as it is accessed by any application/user. This means that while it is being downloaded, it will not be scanned. On Demand reffers to the Manual Scan, either Deep Full or Quick. So this way, it will not scan…
  • Hi there, I would need to know a few more details before passing the solution: 1. What build is your BitDefender product? Rightclick on the tray icon and select About. 2. What email client are you using? 3. Thread count for vsserv.exe process. Open Task Manager, go to View->Select Columns and check Threads. 4. Version of…
  • Hi there, First, I was not able to find the email you sent to the support team, probably you used another email address than the one you use on the forum. If you tell me that address we will continue on the email ticket so that we can properly investigate this. Until then, this is what I recommend: 1. Disable any other…
  • Hi there, I wouldn't suggest adding the Temp folder to the exceptions list, you might get infected if BitDefender is not allowed to scan the downloaded files. When you say Rar files, do you mean torrents? What application do you use for downloading? You could try adding that application to the exceptions list, and also you…
  • Hi there, First please try this article: http://www.bitdefender.com/site/KnowledgeBase/consumer/#515 You need to have admin privileges. If this fails please upload a screenshot to have a better look at the issue. Thanks, Florin
Avatar