jhoth

Please give your ticket number or the email that you have used when you talked to the support guys. You can send me some personal info such as name/surname and email over private message, but you can leave you ticket number here. I'll try to see what has happened with your complain and what can be done. I used…

Hey, it's October and I'm still waiting for some real help with the parental control module in Internet Security 2008. I've called two more times and did live assistance for 20 minutes tonight to get help, but none of the reps is able to give any advise except to turn off the heuristic filter (short for don't use the…

Great news that the new version will be released soon. But it won't do me much good unless it addresses the problems with the parental controls. Anyone know what improvements are going to be included in version 11? Is there anyway to get my money back since BD does not deliver what it promised? FYI - I have chatted with BD…

Hello JackieH Other parental filters lacks also in blocking all matur.e websites. The reason is that every day many new sites come online. All these filters works with a large known sites the other you have to add yourself. You can't block every a.dult site for your children. So you have to make new rules as I said.…

Hello JackieH At the moment Softwin (developper of BitDefender products) is working at their newest product line. A filter can only search words it can't interpret the meaning. So if you have added a certain keyword a filter will always block it. That is also the case for other websitefilters which is called overblocking.…