Comments
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Hi Michael I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created. I have escalated your case to Customer Service and you will receive an answer soon. Thank you! Christian…
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I purchased less than a month ago the BD AV 2013, since then i am unable to watch a YouTube video without getting the annoying and PITA green screen problem, i tried to disable hardware acceleration in both Chrome/Firefox but it doesn't help, in fact if i use any other AV software i'm problem free and since the technical…
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I just got a reply from someone on Facebook - Hello Michael, the people who can help you with the refund are our colleagues from tech support. Unfortunately we cannot do more, we can only remind them about your situation. I've lost count how many times I've been passed from tech support to customer support to sales support…
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After messaging the details listed here to Bitdefender on Facebook - I received this reply. How many times are they going to ask what I want, and how many times do I have to tell them. Here was Bitdefender's response - Hello Michael, your feedback is very important to us and we really appreciate it. Please tell us if you…
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Here are the details ============== In August 2012 I purchased Bitdefender 2013 Internet Security on the understanding it was the best AV internet security available. In November Bitdefender allowed a virus into my computer. There was no warning, no messages – nothing. Had it been a brand new virus, maybe I could…
