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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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what should i do now to wait until BD can solve these trojan! i'm freaking out right now bc 11K + files being infected! please help dont`t reboot the system and try to stop the real time av scanning.
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also to avoid further problems you can temporarily put the Ignore action on the real time scanner and check if the fake av issue still happens.
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La mine nu mai e vorba de restore .. am reinstalat sistemul si nici nu vreau sa mai aud de bitdefender , mai am inca 207 zile licenta pentru 1 pc , si 168 ptr alt pc , trec la alta solutie de protectie pentru ca nu mai poti avea incredere dupa ce s-a intamplat acum .. a fost o simpla eroare de update.se mai intampla.nu…
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I am running Windows 7 Ultimate 64 bit with Bitdefender 2010 Antivirus. Was affected by the trojan.fakealert.5 issue. Steps which I took to fix the issue: 1) Stop Bitdefender (BD) Realtime Protection immediately 2) Update BD with Engine 7.30848 and Virus Signatures 5474032 3) Went into DB Antivirus tab -> Quarantine and…
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This may be a stupid question, but should I shut down my computer or will that simply risk my not being able to start Windows again? Is there anything I should be doing to protect my computer? Earlier, I had to do a system restore from safe mode just so I could get past the Master Password from my Windows 7 start…
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I am very close to cry!! It quarantined all of my system files and even deleted my game's executable files!! I want my windows back! what should I do? When I want to restore my files from quarantine It says the path does not exists! I am stuck here I dont want to reinstall my windows and whole of my applications again.…
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Is there a way to forcibly download the update? BD TS 2010 keeps reporting "No update available." the update is made.the fix for restoring the quarantine will appear shortly. try to restore the files from the BD quarantine and see if it works.
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I would like to know if they are going to have some way to fix my pc. I cant even boot up. It starts and I get this error. Login Process initialization failure. Process in itialization has failed. Please consult the event log for more detail. So what can I do to fix this. I cant loose my data on this pc. Anyone think I…
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I was thinking about the possible ways in which BD could possible compensate us... One of those were at least 30 days free of charge but then again... do we really want that? (= I don't think something like this is going to happen again and we are at least prepared for something like this... But what will…
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EXACTLY! There's still SOME time to help others avoid this fate. (However improbable it may be.) when the patch will be available try to downloaded it on another machine and run it from a storage device (usb stick, dvd..etc) on the infected one.
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IS this the latest update? So can i shutdown my computer? yes.make a full quarantine restore then restart.
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incearca sa bootezi de pe alta partitie sau de pe un stick dos sau mini xp.intra pe partitia de win si vezi ce ai in carantina...vezi daca ti lipsesc fisiere de sistem. deocamdata fara consola nu poti face restore....din pacate.
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Did you update using the "Update Now" button in BD? It tells me "no update available" if it says that it means you already have the latest update.
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Please, how do you turn of the real time defense ? open the console and choose Antivirus tab.deselect "real time protection" tab.then ask for a manual update.
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guest32: incearca sa dezactivezi scanarea av si sa faci restore la carantina.
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I seriously doubt that I'll be renewing my license in the fall. I understand people make mistakes, but there's really no excuse for something like this. this was an error one in a bilion.i don`t think this is a real reason why not to pursue you`re license. worse things than this one happend to you, i`m sure.
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curtringrose: try booting from another device (perhaps using a dvd/cd bases os) and check the windows partition.open the quarantine location of bitdefender.this booting issues is caused by the fact that the av scanner quarantined essential windows files.
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there are some other AV programs that use Bitdefender engines.so...this problem might appear in more AV programs.