nikki605

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  • I added some additional information to my post: Or, see the last paragraph on this Support page and log into your BD account to find Support contact information for your location. Regards,
  • 4. Finally, is there any telephone number that I can call? I just need to get this fixed and I need to talk to someone? Look in the BD About window as explained in this pinned topic. You will find contact phone numbers there. Or, see the last paragraph on this Support page and log into your BD account to find Support…
  • Hello This discussion will continue here: http://forum.bitdefender.com/index.php?showtopic=27799 Thank you in advance for understanding. Have a nice day.
  • I have the file on my desktop but I can't attach it when I try to PM. It says uploading and after that nothing happens. No error message. It's 10 MB so I guess it's to big... You cannot directly attach the file to a PM. You need to upload the file to a free file sharing service like MediaFire or SendSpace. After the upload…
  • Until the root cause of the problem is fixed in a program update, the only workaround is after a PC reboot, you'll have to go into the BD settings and toggle the BD Toolbar ON then back OFF again before opening your web browser. Regards,
  • Isn't this the same issue that is being discussed in this topic, just in a different browser? The BD Toolbar option has to be toggled ON then back OFF after a reboot otherwise it shows back up when the browser (Firefox, Internet Explorer and now Chrome) is opened. Regards,
  • You can turn off the toolbar in the Privacy module settings. I'm not sure what you mean by "delete." Regards,
  • When available, the information will be posted in this pinned topic. Regards,
  • As I mentioned earlier, it looks like Auto Pilot gets rid of the bug, but I'll do as Gary did and disable the automatic game mode to be double-sure since it's not working as expected and even Bitdefender people disable it. It's ludicrous that media players and other full screen apps are considered by Bitdefender as games,…
  • Welcome to the site. Are you saying that you have both Norton & BD antivirus programs installed on your PC at the same time? It is never a good idea to have 2 security programs with real time protection installed at the same time. You need to pick one and uninstall the other. You can upload the 2 files to VirusTotal and…
  • I am running an I-7 processor with Windows XP and using Bitdefender Total Security2012 . Vsserve.exe just keeps on cranking, slowing down all my processes. When I installed Total Security 2012 I used the BitDefender Uninstall to completely remove all traces of BitDefender. I also did a search to find any left over files…
  • Log files cannot be sent by PM. Please re-read the instructions in the linked post that Cristi provided: http://forum.bitdefender.com/index.php?showtopic=29927 It instructs you to upload the log file to a file sharing website like sendspace or mediafire. When that is completed, the website will display a download link. It…
  • That's probably why I have not seen these events. I normally run with Automatic Game Mode switched OFF and only turn it ON (from the Windows System Tray by right-clicking the BD icon) when I actually play a game, which is rarely.
  • There is no actual "threat" as in, "a virus has been detected." It is simply telling you that a Full System Scan has not been run in 8 days. Which I think is why DanyDan agreed with you that turning the BD icon in the Windows System Tray red and presenting the orange/red color on the BD dashboard when a Full System Scan…
  • I'll try to find the other thread where I initially reported the issue, or where I added myself to an existing discussion about it. @Chimel - I think the topic/post you are thinking of is this one, followed by this response from DanyDan where he agreed with your one point and said he would, "pass it over." The last time I…
  • Yes you can, using the same license key. If you need them, the full-file direct download links for all of the BD 2011 English products can be found in this pinned topic. If you look in my signature, I am using a mix of BD versions. When purchasing the license key, you are really buying a year's worth of updates regardless…
  • Do you have the latest Build of BD? The problem with IDM was reported as fixed with the latest BD update. http://forum.bitdefender.com/index.php?s=&...st&p=125838 Regards,
  • Also, manual scan's are wrongly executed. Files scanned per second is 300-450, yet estimated time left shows 24 Hours and some minutes..... what? Unacceptable. The error in estimated time left has been reported to BD tech support. The calculation appears to be incorrect. The scan will actually take less time. It appears to…
  • @katie_o - I just wanted to verify if your issue was related to the screen saver or another full-screen app. As Cristi B. of BD tech support stated in a post a couple above yours, he is still testing the screen saver issue. As soon as he has some additional information, he will post back in this topic. Thank you again for…
  • I frequently have the "a port scan has been detected ..." pop up message, I can't find an option to disable these annoying pop ups, is there one ? For the port scan popup, see the temporary workaround in this post. Regards,
  • I saw your other post in the 2011 forum, so I will close this topic. Regards,
  • Since you are now using BD 2012, I have moved your post from this topic in the 2010 forum to the antivirus 2012 sub-forum where it will receive the proper attention. Regards,
  • I have a custom built desktop PC with an Intel Core2 Duo CPU with 2 GB of RAM; running 32-bit Win7; running BD Internet Security 2012. These events have continued at random intervals regardless of whether I was using the computer or not. Any ideas? It's pretty frustrating... Thank you for providing that information. Do you…
  • Chimal - interesting troubleshooting results. Based on your last post I'm thinking that I may not be seeing the large number of Events because I am using a laptop and immediately after booting I turn laptop mode ON. As soon as I disconnect the laptop from a/c power, BD automatically switches OFF Update & Auto Scan (logs an…
  • For me it looks like the Autoscan events are now kicking in when Game Mode is active. I've just tested this and sure enough I'm getting events logged when in Game Mode, maybe someone else can check this by switching off Game Mode to see if the events still happen? Why has this just started happening, more to the point how…
  • I am having the same issues with autoscan enabling and disabling at seemingly random, very short intervals. Bitdefender has recorded hundreds of these events in the last few days. Any clues as to what is going on? What kind of PC do you have - brand, desktop or laptop? Which Windows OS - WinXP, Vista or Win7? 32-bit or…
  • As a side note, i would suggest BitDefender make updating the version/build of the BitDefender client much easier and more intuitive. Your site lists how to update the virus definitions manually, but does not list how to update your version of BitDefender to the most current build. There is a thread on these forums listing…
  • I have BDAV set up on my laptop the same as you have on your desktop: - I disabled Auto Pilot - I disabled Show Bitdefender Toolbar - I disabled Search Advisor - I added several drives/folder exceptions The only obvious difference is I turn on Laptop Mode when I boot my laptop. I wonder if there could there be some other…
  • There may have been a temporary problem with the registration servers. But, glad you were finally able to get registered. I will close this topic as resolved. Please feel free to start a new topic should the need arise. Regards,
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