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  • Hello, Could you please run a short test for us. Turn "Scan storage" off and try to perform another scan to see if the issue persists. Thank you , Daniel.
  • Hello , Sorry for the lack of activity on this forum section . I will talk with my colleagues to pay more attention to what users post here. First of all GuardianAngel you are right. Allview has bundled their devices with Mobile Security , so it comes pre-installed on their devices. Depending on how the manufacturer -…
  • Hello Roberto. If you'd like to test WebSecurity I'd recommend that you try a website from : http://www.phishtank.com/phish_search.php?...&verified=u Please treat these websites carefully as they are allegedly phishing sites that aren't yet verified.
  • There were some slight issues with our servers but everything should be fine now. If this issue reoccurs please leave a message here also stating from which country you are trying to log-in . Best regards, Daniel.
  • Hello , Sorry for the late response. Please make sure you have the latest version off Mobile Security installed. If this still occurs please leave a post stating your device model. So we can investigate for your specific device types. Usually this shouldn't happen but on certain devices some system events fire up even if…
  • Hello, Normally there shouldn't be any issues. First off all remember that in Android every app. runs in it's on VM so they don't interact with one another ( well at least normal apps don't ). The down side that you might notice by running two or more apps that listen for system events when a new app. is installed (…
  • Hello to all. Could you please give us the countries in which Mobile Security doesn't appear anymore ? From our side every country is checked in Google Developer Console. We encountered this issue in the past and Google fixed the problem . Also could you please leave a message here stating the types of devices you own (…
  • Hello, If i understand correctly you would like that when you open the app , the input pin box should be shown to you ? Well the most important features are protected by the asking to input your pin. For example if you wan't to log-out of the app the pin is requested , as for any other changes you would like to make to the…
  • Hello , Since greenify uses root to perfom actions it's hard to prevent it. If ever , Mobile Security will provide features for rooted phones , we'll keep this request and look into it at that point. Thank you for taking time to post here and if ever any other issues rise please post them here. Best regards, Mobilse…
  • Hello , Please try the following. Clear data for the app and afterwards login with your account. Could you also please forward me the email address from which you made the purchase and your My Bitdefender account to [email protected] so I can check that to see the purchase registered with our servers.
  • Hello, Could you please update to the latest version and see whether the issue still occurs or not
  • Hello , Mobile Security comes with the Family Package if you are interested , just take a look here : http://www.bitdefender.com/solutions/family-pack.html As for the issues mentioned by Glad , they are fixed and will be released in the next update for Mobile Security
  • Hello Glad , Thank you so much for taking the time to write / report these issues. The wipe functionality was solved and will be released in the next update. Resolving that bug also resolved the lock / wipe combination. Regarding the lock / message it's pretty tricky due to the fact the lock is done by calling some system…
  • Hello, There could be several directions we can take for iOS , but as the past shows Apple does not allow security vendors to post such apps. on their store. For example , take Clueful for iOS , which showed exactly what the apps. were really doing behind the scenes. Unfortunately the app. was taken down soon after news…
  • Hello , We are aware of the issue and will be releasing an update which will fix the problem. Thank you, and sorry for any inconveniences created.
  • Hello, First I think you should take a look at : http://forum.bitdefender.com/index.php?showtopic=41151 , the answers there should clear things up a little bit. Second of all , Android does not allow apps. to manually start the GPS . It is a setting that requires user intervention. To get a better idea of what I'm saying…
  • Could you please PM me with the email address that you are logged in with on your device. Thanks.
  • Hello , Please try to perform a log-out / log-in from your phone. Simply open Mobile Security , press settings button on your phone -> Global Settings -> Log-out and then log-in
  • Well in the case you mentioned and the one which Rampant is currently the only way would be only via. MyBitdefender. There were some issues with accessing MyBitdefender but everything is ok now.
  • Yes it's done automatically with no user intervention. We preferred this because we know that not all Android users are power users and it wouldn't be a wise decision to leave such an important and critical option to user intervention. And like I said earlier if My Bitdefender is down there is always the SMS functionality…
  • The advantage is that you can see right there on the map where your device is and also you have quick access to the rest of the commands. But despite the ease of use SMS commands will do just fine in case of an emergency , the downside being that you will receive a SMS that will redirect you to Google Maps , and if you've…
  • Well , not just by us but GPS is always preferred because it can give you a location with a margin of error up to a few meters. But we try every method in the exact order that you mention : GPS first ( for the former mentioned reason ) , WiFi ( this option can also give you a very accurate location when the phone's…
  • Hello , Yeah there is a relationship. There are several ways to get your location depending on the hardware your device has. Android allows us to use several providers in order to get the users location , of course the most accurate is if you have you GPS enabled in your settings. If the GPS is enabled when you send a…
  • Hello, We can use some more information regarding this issue. First of all if you could send me a PM with the email address that your are logged in with , your Android version and phone model for start. If you are using an app. for the multiple profiles it could really help us your told us what that app was.
  • Hello , Well to put this more clearly , android apps. can't enable GPS by them self. It's a security/privacy feature in android. Only system apps. have that right ( such as widgets that you have from the start with your phone). On the other hand if you can find an app. that does so , please leave a reply here. Up until now…
  • Ok , We will look into this issue and get back as soon as possible. Thank you , Daniel.
  • Could you please update Mobile Security to the latest build , 1.2.164 and tell me if this issue is still occuring. Also , has the SIM card been changed recently ?
  • Problem was solved. Also please if any other users have encountered issues with their Google Play purchases forward your issues here on the forum or at : [email protected] Topic closed.
  • Could you please tell us from what country are you trying to install. We have received several complaints that from certain regions of France , Germany the app. is not available for install. Thank you.
  • Hello , Please send me a PM with your email address and purchase order number ( if purchased via Google Play ) to see what went wrong and I'll get back to you with more information.
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