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  • Hello Mark Harney, Here I must agree with you. The problem is I know only some possible solutions. Some really need to be solved by support. Best regards, Niels Hello B arryM, If you want to discuss about what crysty2k5 said please send an pm to florin stiuca he is responsible for this forum. But I agree that it was an…
    in What Customer Service? Comment by zneto June 2008
  • Yeah, it's about like sending Bitdefender your diagnostic stuff they ask for.. you send, they ignore. Hi Mark, Well I got another copy of the same "off-the-shelf" reply today - the only difference being there was a different name on it. It reminded me of a letter of appreciation I sent to the USA CAA - letting them know…
    in What Customer Service? Comment by zneto June 2008
  • Hello Mark Harney, This no support forum but an user forum. Only virusresearchers are active no support people. Best regards Niels Hello B arryM, Can you please download combofix you will find it here. You have to save it on your desktop.Unplug the internet or network cable. Now disable BitDefender by right clicking on the…
    in What Customer Service? Comment by zneto June 2008
  • "Good job" ! Next time, learn how to "speek" here on the forum ! The word you have edited out of my message has the international dictionary meaning, in the context I was using, as follows: "foolish or fatuous". Surely you must agree that the official response from Bit Defender Support Desk - after one week of pleading was…
    in How To Get A Response From Support Desk After 2 Weeks Comment by zneto June 2008
  • Hi, I don't have the files anymore as AVG removed them. There are 13 of them total I checked AVG's history. Everyone of them was a trojan of a certain kind. None of them were found in the virus encylclopedia on bitdefenders website. Well as I have posted elsewhere on this forum - I too have had serious problems. I had some…
    in Bitdefender Complaint Comment by zneto June 2008
  • I bought and install BD 2008 interent security last month (2yrs sub. for 2 PCs.). Very please with the product, did the job well except for the tight registration requirement. I install the program on my desktop PC which is running dual boot (XP and Vista). I install on my PC twice using the same key as there are different…
    in Help Needed For Bitdefender Internet Security 2008 Comment by zneto June 2008
  • Hi, I recently purchased and downloaded the software for what I thought was BitDefender Internet Security 2008 from their web page but it appears that what I actually got was BitDefender 9. I have tried contacting BitDefenders support team several times with no response and was hoping that someone can give me some advice.…
    in What Customer Service? Comment by zneto June 2008
  • No good, I uninstalled the original download with the bitdefender uninstall tool, then downloaded the most recent install kit for 2008, re-entered the serial that I was given and ended up with the same result being that it appears I payed for something that I still do not have. Why should there even be an issue here? I…
    in What Customer Service? Comment by zneto June 2008
  • I have been disappointed as well, regarding a problem with vssserv.exe in BD IS gobbling all the VM, they act like it's something they haven't heard of before. They haven't answered me back after I went through all the instructions they wanted me to, to collect information. Why would a company offer an online support forum…
    in What Customer Service? Comment by zneto June 2008
  • I know how you feel about NO CUSTOMER SERVICE. I was hit by a massive virus/trojan attack last Thursday. I contacted BD and on Friday they replied asking for Log details. I sent those, every day since I have sent follow-ups - and NOTHING. I am really seriously ###### off with BD. I have the full suite BD2008. A scan by BD…
    in What Customer Service? Comment by zneto June 2008
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