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AnotherDave
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  • BD needs to test themselves before putting users through so much. BD needs to trust it's loyal customers of many years, many of whom work in IT and Systems Administration themselves. Fortunately I was smart enough to know to hit the Chat Transcript button before the BD live chat support agent abruptly closed the chat.…
  • Indeed the latest update from BitDefender Total Security 2019 has broken the Search Advisor icons in FireFox and Chrome. SMH
  • And the saga continues... After waiting an hour at 93% I finally rebooted. After reboot BD popup tells me to enter activation code (tells me go search my email for it) despite the fact that my PC is listed in My Devices list in BD Central (unprotected). I somehow got past the popup asking me for the Activation Code before…
  • Same problem here, with BitDefender Total Security 2018. (And I've been using BitDefender for many years, have installed it literally over a hundreds times on systems for myself, friends, family, clients). This morning when I booted my PC it was just like every other morning, except that BitDefender popped up an alert that…
  • You do not have to update to 2016 do you? I don't have to, no. But does it make sense? Will most people do it because they believe that's how to be current? I knew it was only a matter of time before an "Elite Poster" would come at me with some kind of response to explain away the very bad business practice that this…
  • The 2015 version of Bitdefender Antivirus Plus did have the Optimize feature, but the 2016 version only has the Optimize feature on the Total Security product. And that seems OK with you? If you chose BD Antivirus Plus 4 months ago because of the features it included, only to find they've removed those features in the new…
  • And the best proof yet - Archive.org shows that BitDefender clearly used the Optimize feature (among others) to market and promote BitDefender Antivirus Plus 2015. You can see for yourself what the page looked like earlier this year at https://web.archive.org/web/20150102033418/.../antivirus.html Or if that takes too long…
  • Even better proof than my Screenshots, BitDefender still has the Antivirus Plus 2015 FAQ / Support Center online and you can view that Optimize is included in Antivirus Plus right here on the web site and here's a screenshot of that.
  • As far as I know that only Bitdefender Total Security 2015 came with Optimize. Not true. I maintain over 20 installations of BitDefender Antivirus Plus 2015 , all of which include: OneClick Optimizer Startup Optimizer PC Clean-Up Disk Defragmenter Registry Cleaner And mother features... See the screenshots I've attached…
  • On topic - Update - DAY 4 - just the facts: Yesterday (July 23rd) we responded to the redundant emails from the "appropriate department" (which is actually thew "sales department" which you are not allowed to speak to on the phone as a paying customer) as noted in my previous post, requesting that they either provide the…
  • On a moms PC, AV+ may be all she really needs, anything else could be confusing with all the Panels and options, whereas the AV+ is simpler yet excellent in it's Antiphishing/Safepay and AV protection. Smart man. Sorry Dave, to hear about all the time taken so far for what should have been easier resolution. Yet, here on…
  • I am not sure why you were unhappy with the upgrade to BD Total Security for one year for just $29.95. A customer's reasons for not wanting to switch to a different product are irrelevant. There should be absolutely no argument at all - she chose Antivirus Plus and only that, for very specific reasons related to her PC…
  • Hi all, In order to manage this situation please follow the instructions available in this KB article: http://www.bitdefender.com/support/what-to...d-off-1091.html If the issue persists afterwards, please contact our support team via http://www.bitdefender.com/en/Main/contactEmail We need to make sure that all the…
  • After finding support user Georgia's post at http://forum.bitdefender.com/index.php?s=&...st&p=176833 I'm now following the steps at http://www.bitdefender.com/support/what-to...d-off-1091.html and will update this thread with the results later. (But wouldn't this seem to indicate that the bug "fix" released on January 29…
  • After finding support user Georgia's post at http://forum.bitdefender.com/index.php?s=&...st&p=176833 I'm now following the steps at http://www.bitdefender.com/support/what-to...d-off-1091.html and will update this thread with the results later. (But wouldn't this seem to indicate that the bug "fix" released on January 29…
  • I see that 4 months ago on November 17 2012 BD support agent Christian acknowledged that they were aware of this and working on a fix. See http://forum.bitdefender.com/index.php?s=&...st&p=165484 I also see that this bug was supposedly fixed on January 29 2013 in version update Version: 16.26.0.1739. See…
  • I'm using Bitdefender Antivirus 2013 kept fully updated on a desktop system that is always on (rebooted twice per day) and always connected to the web via direct ethernet / cable modem, and I frequently encounter this warning from the Action Center in Windows 7: "Bitdefender Antivirus reports that it is turn off" I'm not…
  • And just when I thought "somu" was just a regular user... The clear and obvious pattern rears it's head. Tell you what folks - if you get hit with a bogus charge from ANY company and you cannot immediately speak to the authority to IMMEDIATELY have the transaction redacted, file a chargeback with your bank. If if enough…
  • PS - I welcome BitDefender to engage me openly about this right here in public. I have every receipt, every correspondence, every document, all in screenshot format to prove every word of what I'm saying. Don't get me wrong - I want to have an alliance with BD, and a healthy happy B2B relationship. But if BD wants to argue…
  • It really is a shame man. BD is an awesome security product, probably in the top 3 I've ever used. But what good is an "Identity Protection" icon when you can't even trust the company who provides it to respect your own transactions with them and handle them professionally? Let's see... five different contacts and ten…
  • While it is true that you can disable auto-renewal, it's kind of sad that anyone would have to resort to "research" in order to make sure of this. We purchase this product because we want security and protection against being taken advantage of and to avoid shady things happening to us. The product is promoted as a "for…
  • Thanks for your comment somu. I realize that it's not very practical for BitDefender to try to offer direct support through these forums, but at the same time a query from a paid-license user on here should not sit ignored for almost a month until another user replies (and then suddenly a BD rep jumps in after the fact). I…
  • Forgot to mention (in case it matters) - I'm still using the same Windows 7 computer that I installed BD on and purchased the license for back in October.
  • Same problem here - purchased BitDefender back in October, encountered and reported this same issue in another separate thread, and that thread was closed with a link directing me here. And so here I am several months later looking for a solution and see more links asking us to check other threads. Just sayin' ....
  • If anyone from BitDefender is reading this, perhaps that last suggestion could be acknowledged.
  • I'd like to make the suggestion to BitDefender that an adjustment be made to the forum settings, so that there is a way for the forum to detect (or some other means) when a paid license owner is posting, as opposed to someone just dropping by to join discussions or other general purposes.
  • I'm boosting my post count here so as not to water-down anyone else's threads or other more important topics. Something a paying customer should not have to resort to.
  • I mean no harm / no offense by bringing up these questions or this topic. I simply want to have full control of my account here, since I'm trying to rule-out my forum membership here as a possible source of the sudden influx of spam I've begun receiving since I started posting on the board. Please don't take my comments as…
  • And yes I am posting these replies here as "snippets" instead of all in one single reply, in order to boost my post count so that I can access features that a paying customer SHOULD ALREADY have access to
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