Firecapt ✭✭✭

After much testing, it appears the the offending module is Parental Control. The Parental Control module was switched on (on the desktop) but online (My Bitdefender) my computer was not selected; only my Son's computer and phone. In addition, the Categories selected on the My Bitdefender site should not have caused a…

After filling in my Customer Number and pressing Continue, nothing happens. The little circle (on the IE tab) spins but the page doesn't change. If I press Sign In in the upper right hand corner of the page the same thing happens. I have gone over this problem with Capital One and followed all of their suggestion to no…

Hello, We will release a new version of the bdfndisf6.sys driver soon, through automatic of the Bitdefender product. It will stop the reported BSOD. Thank you for helping us to fix this issue. Georgia, Please advise when this fix is implemented so that we can reinstall the PIA/VPN software. Thanks

Installed BD 2014 today on the laptop. All went well but the Widget problem still exists. Would have thought the upgrade would cure the problem This must be due to a bad registry value. Hope the tech team can help!

Tried antikythera's method today and it worked like a charm; the new BD installed and worked flawlessly. BUT!! I still have the same problem. The new BD causes BSOD's. This is the 4th time I have tried the upgrade from BD 2013 to the new BD with the same result every time. That is why I asked the original question…

Thanks again antikythera!! Good to hear from you too Columbo, long time no talk I won't be doing this right away, maybe in a couple of days. I'll post back with the results.

Thanks antikythera I'll give your method a try; sounds like the best bet.

I hadn't started my laptop in a while (only use it on rare occasions). The problem is still occurring! The widget is just a black circle and across the circle is the wording "Your key is invalid Renew Now." The widget will light up and show normally if there is an update or a notification. It seems that a Repair doesn't…

I'm having the constant "Reboot Required" problem. I'm on my 10th reboot today and the computer has only been on for about 5 hours. Needless to say I'm not able to get much work done!!

Well, here we go again!! I'm on my 9th reboot in two days

Thanks everyone My questions have been answered!

I guess what I'm really asking is why does only my Wife's facebook account show up in MyBD's console? Shouldn't I be seeing each account linked to MyBD?

Rampant, Wish that were the case with me, but, I'm on my 10th reboot!!!

While I agree that an update might require a reboot or two, I am on my 8th reboot in 2 days!!! This is an ongoing problem, rarely responded to here by BD staff, and should have been repaired long ago. For a company that prides itself on having a program that works in the background, not requiring any input from the user,…

Have been waiting to see if whatever changes you were making fixed the "Anti-Theft" part of BD. As of today, there has been no change; Anti-Theft still does not locate either my home system or my laptop.

I have this problem as well! It's been going on for many months. I've tried all the above suggestions and the problem still remains.

No; after following ONT's suggestions I was able to successfully install BD 2013 on my XP laptop. Thanks for the followup

Christian, When will this issue be resolved? It started over 6 months ago and is still on-going. Recently I received an invitation to renew my BD subscription (and receive a discount). I must say that I have used BD for about 10 months now and there have been many problems, bugs, and glitches. I would like to renew but I…

This has been a problem for a couple of months now. It stems from an update and the only fix is to set "On Access Scanning" to "Normal." Doesn't say much for wanting aggressive scanning. This feature (aggressive scanning) worked without a problem before the update. This has been reported before and hasn't been corrected…

I think I'll go along with Nesivos and just turn Java off for now! It would be nice to have some of the additional content that it allows one to see but not at the cost of having my computer taken over, loss of personal info, or worse.

Columbo, Thanks for the replies ! Seems BD does protect against problems with Java. Lots of concern about Java since the Department of Homeland Security issued a warning about it.

Here we go again!! 4 reboots today so far.

Thanks Christian but I "fixed" the problem prior to your answer by uninstalling BD then reinstalling. This solved the update issue but the right click problem with the USB thumb drives still remains. I used your temporary fix for this and that solved the problem for the time being. Also, I must still keep my On-Access…

The issue remains the same for me too. I tried the "clean uninstall" and reinstall and it still didn't fix the problem. I am currently running the latest build of BD Windows 7 Home Premium 64bit

I have the problem too! I have so far rebooted 12 times over the last day and a half.

I'm having the same problem! Windows Explorer either freezes or is slow to start. In addition, when the computer "sleeps" it is frozen on wake-up (no mouse or keyboard action). Running Windows 7 Home Premium 64 bit.

Tonight, my Son was blocked from accessing several sites. Since there is no "on the fly" ability to "allow" the sites it took me over 30 minutes to switch users, go to BD website, make changes, go back to his profile, see if they worked (they didn't!), go back to my profile, go to BD website, etc. etc........ This could…

Problem One: Make sure that "Update" is set to Auto Update "On" Then try switching to Autopilot Problem Two: From the BD main screen, select Settings, then click on General and make sure the Security Widget is toggled ON

Woopipete, As you can see from the date of my original post (7/1/12) we are now 3 1/2 months into this problem with no solution. Come on BD lets get this fixed!!

No, this problem has not been resolved. If it were only a problem with BD and didn't effect disk management I wouldn't be as concerned. I'm currently unable to "Cut & Paste" files from (or to) my thumb drives. Any right click function on the thumb drive causes Windows Explorer to crash. BD PLEASE FIX THIS ISSUE!!! :angry: